Problem Solving in Business

Free

Why take this cred?

No matter what industry you're planning on going into, effective problem solving is an essential skill - one that improves all aspects of your work, and makes you an invaluable asset to an employer.

This credential teaches the fundamentals of problem solving, and applies them in a practical way to a range of typical business problems. You'll learn how to gather evidence, use creative techniques to come up with approaches, and use logical testing methods to trial possible solutions before settling on a final course of action.

This credential was developed in partnership with Capgemini.

Skills

  1. Identify the benefits of problem-solving principles in business
  2. Accurately and completely define a problem in a business context (using the SCQR framework)
  3. Evaluate and recommend a specific solution to a business problem

Concepts

Module 1: What is problem-solving?

Module 2: Structured thinking

Module 3: Hypothesis-driven generation

How do I get this cred?

Assessment and activities include:

  1. Online activities and submissions
  2. A final peer reviewed submission utilising provided templates

When can I do it?