Deloitte Client Academy - Senior Manager

Free

Overview

Skills and learning outcomes

(1) Critically reflect on insights from communication experts to ascertain the needs of clients, communicate effectively and lead collaborative teams

(2) Demonstrate the ability to provide clients with distinct and unique experiences by justifying the use of specific ‘moves’ in response to ‘moments that matter’ during client interactions

(3) Demonstrate client relationship progression from an information-giver or problem-solver to a trusted advisor via collected evidence

When can I do it ?