IT Service Desk

RMIT University provides staff and students with assistance for all information technology queries.

Logging and tracking IT Service Desk requests

IT Service Desk requests can now be logged and tracked using the IT Customer Portal.

IT Service Desk contact details

ICT service status

Telephone:

+61 3 992 58888

Webform:

myTechSupport.rmit.edu.au

Password resets

To reset your password using a challenge question, go to the Password assistance web page.

If you are onshore and need password assistance, please call us to arrange a password reset.

If you are an offshore student or currently overseas we can reset your password via email. Please send us the following information to arrange a password reset:

  • RMIT ID number
  • Your full name
  • Your date of birth
  • Your home address
  • The system you are logging into.

IT Service Desk hours of operation

Summer hours of operation (1 December to 31 January):

8.00 am to 6.00 pm (AEST) Monday to Friday

Hours of operation (1 February to 30 November):

8.00 am to 8.00 pm (AEST) Monday to Friday
8.30 am to 4.30 pm (AEST) Saturday

Walk up support for 1 February 2014 to 30 November 2014:

Swanston Library 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm (AEST) Monday to Friday

Bundoora West Library 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm (AEST) Monday to Friday

Brunswick Library 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm Monday to Friday

Student IT Services, Building 8, Level 3 8.00 am to 6.00 pm (AEST) Monday to Friday

Building 80 Level 3 service point 8.00 am to 8.00 pm (AEST) Monday to Friday, 8.00 am to 4.00 pm Saturday

Additional Information