IT Service Desk
RMIT University provides staff and students with assistance for all information technology queries.
Logging and tracking IT Service Desk requests
IT Service Desk requests can now be logged and tracked using the IT Customer Portal.
IT Service Desk contact details
+61 3 992 58888
To reset your password using a challenge question, go to the Password assistance web page.
If you are onshore and need password assistance, please call us to arrange a password reset.
If you are an offshore student or currently overseas we can reset your password via email. Please send us the following information to arrange a password reset:
- RMIT ID number
- Your full name
- Your date of birth
- Your home address
- The system you are logging into.
IT Service Desk hours of operation
Summer hours of operation (1 December to 31 January):
8.00 am to 6.00 pm (AEST) Monday to Friday
Hours of operation (1 February to 30 November):
8.00 am to 8.00 pm (AEST) Monday to Friday
8.30 am to 4.30 pm (AEST) Saturday
Walk up support for 1 December 2013 to 17 February 2014 (except for University shutdown period 25 December to 1 January):
Swanston Library 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm (AEST) Monday to Friday
Bundoora Library 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm (AEST) Monday, Wednesday, Friday
Brunswick Library 9.00 am to 1.00 pm and 2.00 pm to 5.00 pm (AEST) Tuesday, Thursday
Student IT Services, Building 8, Level 3 8.00 am to 6.00 pm (AEST) Monday to Friday
Building 80 Level 3 service point 8.00 am to 6.00 pm (AEST) Monday to Friday