Service and Support Centre

RMIT University provides staff and students with assistance for all information technology queries.

Logging and tracking IT Service Desk requests

IT Service Desk requests can now be logged using myTechSupport.rmit.edu.au and the progress tracked through the IT Customer Portal.

Service and Support Centre contact details

ICT service status

Telephone:

+61 3 992 58888

Webform:

myTechSupport.rmit.edu.au

Service and Support Centre

Summer hours of operation (1 December to 15 February):

Phone support

8.00 am to 6.00 pm (AEST) Monday to Friday

Telephone support will be available up 12.00 noon on Wednesday 24 December and reopen at 8.00 am Friday 2 January

Switchboard

8:30am to 5:30pm (AEST) Monday to Friday

Switchboard will close at 12.00 noon on Wednesday 24 December and reopen at 8.30 am Friday 2 January 2014

AV loans

9am to 5pm (AEST). Note: As above, AV loans will NOT be open on Friday 2 January.

AV loans will be available to staff up until 12.00 noon on Wednesday 24 December and reopen at 9.00 am Monday 5 January.

Walk up support - 1 December to 1 January:

Apart from during the University shutdown period, staff and students can visit walk-up support services at the following times in December:

  • Swanston Academic Building (SAB) - Monday to Friday - 9am to 5pm
  • Bundoora Library - Closed
  • Brunswick Library - Closed
  • Swanston Library - Closed
  • Swanston Lab (8.3) - Closed

Walk up support - 2 January to 15 February:

As of January 2015, the walk-up support areas commence summer operating hours as follows:

  • Swanston Academic Building (SAB) - Monday to Friday - 9am to 5pm
  • Bundoora Library - Monday, Wednesday, Friday - 9am to 5pm
  • Brunswick Library - Tuesday, Thursday - 9am to 5pm
  • Swanston Library - Monday to Friday - 9am to 5pm
  • Swanston Lab (8.3) - Monday to Friday - 9am to 5pm

Additional Information