Course Title: Deliver a service to customers
Part A: Course Overview
Program: C3296 Certificate III in Electrotechnology Electrician
Course Title: Deliver a service to customers
Portfolio: Vocational Education
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Flexible Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG5787C |
City Campus |
TAFE |
174T School of VE Engineering, Health & Science |
Face-to-Face or Internet |
VE 2018 (All) |
Course Contact: Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email: vocengineering@rmit.edu.au
Course Description
This unit covers the interacting with customers to identify and meet their service needs. It encompasses following community and enterprise policies and standards, identifying customer needs, identifying and resolving problems/issues and maintaining product/service quality
Pre-requisite Courses and Assumed Knowledge and Capabilities
Nil
National Competency Codes and Titles
National Element Code & Title: |
UEENEEC010B Deliver a service to customers |
Elements: |
1. Interact with customers. 2. Identify customer needs. 3. Deliver a service to customers. 4. Evaluate and complete service |
Learning Outcomes
Refer to Elements
Overview of Assessment
Students must pass each of the following assessment tasks to demonstrate competent.
Assessment | |
Task 1 |
Deliver a Service - Assignment |
These tasks assesses the following Course Learning Outcomes (CLOs):
Assessment Mapping Matrix
Elements/Performance Criteria Covered |
Task 1 |
1.1 |
X |
1.2 |
X |
1.3 |
X |
1.4 |
X |
2.1 |
X |
2.2 |
X |
2.3 |
X |
2.4 |
X |
3.1 |
X |
3.2 |
X |
3.3 |
X |
3.4 |
X |
3.5 |
X |
4.1 |
X |
4.2 |
X |
4.3 |
X |
4.4 |
X |
4.5 |
X |
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.