Course Title: Communicate and work in health or community services
Part B: Course Detail
Teaching Period: VE 2019
Class Number: 1658
Class Section: CISB
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: GEDU6078C
Course Title: Communicate and work in health or community services
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C3401 - Certificate III in Individual Support (Ageing)
Course Contact: Renee Costa
Course Contact Phone: +61 3 9925 0886
Course Contact Email: Renee.Costa@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
Course Description This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
Element: |
1. Communicate effectively with people |
Performance Criteria: |
1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person’s understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures |
Element: |
2. Collaborate with colleagues |
Performance Criteria: |
2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority |
Element: |
3. Address constraints to communication |
Performance Criteria: |
3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations |
Element: |
4. Report problems to supervisor |
Performance Criteria: |
4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor |
Element: |
5. Complete workplace correspondence and documentation |
Performance Criteria: |
5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events |
Element: |
6. Contribute to continuous improvement |
Performance Criteria: |
6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action |
Learning Outcomes
Learning Outcomes On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Learning activities This unit of competence is delivered and assessed with: • CHCLEG001 Work legally and ethically • CHCDIV001 Work with diverse people • HLTWHS002 Follow safe work practices for direct client care Some of the examples of learning activities are: • Intensive workshops • Class exercises and discussions • Experiential simulated activities • Guest speakers • Peer assisted learning • Online learning activities & group discussions • Work placement • Work place supervisor mentoring
Teaching Schedule
Training schedule
Week 1 • Intensive face-to-face training • Legislation relating to aged care • Scope of practice of a personal care assistant (PCA) • Role and responsibilities of a (PCA) • Importance of confidentiality • Effective communication in aged care • Diversity in age care • Introduction to BlueCross Sapphire Care o Culture o Policies & Procedures • Safe work practice o Manual handling practices • Mandatory reporting • Introduction of online learning Weeks 2 & 3 • Commence self-paced online learning o Introduction to aged care o Communication and working together o Diversity in age care o Legal and ethical requirements o Safety o Hazards and risk management o Continuous improvement Weeks 4 – 7 • Supervised work placement (two days per week) • Continue self-paced online learning o Introduction to aged care o Communication and working together o Diversity in age care o Legal and ethical requirements o Safety o Hazards and risk management o Continuous improvement Weeks 8 – 12 • Supervised work placement (two days per week) • Continue self-paced online learning • Work place assessments
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Overview of Assessment This unit of competency is delivered and assessed with the following units of competency: • CHCLEG001 Work legally and ethically • CHCDIV001 Work with diverse people • HLTWHS002 Follow safe work practices for direct client care There will be three forms of assessment including knowledge quizzes, simulated assessments and practical assessments undertaken in the work place. The assessment tasks are as follows: Task 1: Knowledge quiz Task 2: Workplace documentation (Hazard audit) Task 3: Practical demonstration (Meal assistance) Task 4: Practical demonstration (Manual handling) Task 5: Practical demonstration (Leisure & lifestyle) Task 6: Simulation activity (Emergency response)
Assessment Tasks
Assessment tasks
Task 1: Knowledge quiz
Your knowledge quiz is broken up into multiple, smaller, module quizzes that make up one assessment task. This assessment task allows you to demonstrate your knowledge of legal and ethical requirements, workplace health and safety, diversity and communication principles. Each question group contains a mixture of question types; including multiple choice, true/false and matching questions that all relate to work relevant scenarios.
Task 2: Workplace documentation (Hazard audit)
This task requires you to participate in a safety inspection, identify a hazard, assess risk and make recommendations for improvement.
Task 3: Practical demonstration (Meal assistance)
In this task, you are required to demonstrate your ability to support a resident with meal assistance according to their individual care plan.
Task 4: Practical demonstration (Manual handling)
In this task, you are required to demonstrate your ability to safely transfer a resident within an aged care facility, using a lifting machine.
Task 5: Practical demonstration (Leisure & lifestyle)
In this task, you are required to demonstrate your ability to support a resident with one of their lifestyle and leisure activities within the aged care residential facility.
Task 6: Simulation activity (Emergency response)
In this task, you are required to demonstrate your organisation’s emergency response procedures and complete an incident report.
Assessment Matrix
Assessment matrix Students have access to the marking rubric for each assessment task via the Cluster 1 CANVAS shell
Other Information
Work Integrated Learning Throughout the program you will undertake two days per week of supervised work placement which will assist you to develop the skills and knowledge required to work as a personal care assistant. In preparation for work placement you will be required to sign a tri-party Work Integrated Learning agreement. You will need to purchase two RMIT polo tops for work placement. Early Termination of Placement Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement. Possible reasons for such decisions may include, but are not limited to: • failure to follow processes required for safety • breach of client or patient confidentiality • failure to comply with the instructions of supervisors • or other unprofessional behaviour Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board. Police Check Evidence of a current National Police Records Check (with no disclosures) must be provided prior to commencing the program. Once enrolled RMIT will facilitate your application via fit2work. You are responsible for the associated costs. Commonwealth Statutory Declaration It is a requirement that all students who undertake Aged Care placement must supply a current Commonwealth Statutory Declaration. Immunisations It is recommended that all students who undertake Aged Care placement comply with the Department of Health immunisation guidelines. Attendance It is expected that you will attend all intensive face to face sessions and work placement days to maximum your learning opportunities. Extension Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source. RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints. Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Course Overview: Access Course Overview