Course Title: Communicate and work in health or community services

Part A: Course Overview

Program: C3416 Certificate III in Individual Support (Ageing and Disability)

Course Title: Communicate and work in health or community services

Portfolio: Vocational Education

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

This course is delivered and assessed in a cluster with;

• CHLEG001 Work Legally and Ethically   • CHCDIV001 Work with diverse people 

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
GEDU6078C	City Campus	TAFE	535T Social Care and Health	Face-to-Face or Internet	Term1 2024

Flexible Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
GEDU6078C	City Campus	TAFE	535T Social Care and Health	Face-to-Face or Internet	VE 2024 (BLU1)

Course Contact: Manu Atwal

Course Contact Phone: +61399257932

Course Contact Email: manpreet.atwal@rmit.edu.au

Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CHCCOM005 Communicate and work in health or community services
Elements:	1. Communicate effectively with people 2. Collaborate with colleagues 3. Address constraints to communication 4. Report problems to supervisor 5. Complete workplace correspondence and documentation

Learning Outcomes

On successful completion of this course you will have the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

Overview of Assessment

This unit of competency is delivered and assessed with the following units of competency:

• CHDLEG001 Work legally and ethically

• CHCDIV001 Work with diverse people

There will be three forms of assessment including knowledge quizzes, simulated assessments and practical assessments undertaken in the work place.

Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.