Course Title: Maintain high standard of client service
Part A: Course Overview
Program: C4215 Certificate IV in Allied Health Assistance
Course Title: Maintain high standard of client service
Portfolio: SEH Portfolio Office
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL5591C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Face-to-Face or Internet or Workplace |
Term1 2011 |
Course Contact: Veemita Kaul
Course Contact Phone: +61 3 9925 4662
Course Contact Email: veemita.kaul@rmit.edu.au
Course Description
This course describes skills and knowledge for health care assistance workers and other workers who have contact with clients required to deliver and maintain a high standard of service
Pre-requisite Courses and Assumed Knowledge and Capabilities
There are no pre-requisites and co-requisites for this course.
National Competency Codes and Titles
National Element Code & Title: |
HLTCSD201B Maintain high standard of client service |
Elements: |
Act in a respectful manner at all times. Communicate appropriately with clients Establish and maintain appropriate relationship with clients Evaluate own work to maintain a high standard of client service |
Learning Outcomes
Overview of Assessment
The assessment will be in the form of completing different activities in a work book.
There will be observation in the clinical placement with questioning to address appropriate application of knowledge.