Course Title: Work with diverse people
Part B: Course Detail
Teaching Period: VE 2019
Class Number: All
Class Section: All
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: GEDU6077C
Course Title: Work with diverse people
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C4364 - Certificate IV in Alcohol and Other Drugs
Course Contact: Chris Walters
Course Contact Phone: +61 3 9925 8268
Course Contact Email: chris.walters@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
This unit applies to all workers.
This course is part of the cluster "Communication and Diversity" and is delivered and assessed with:
- use communication to build relationships CHCCOM002
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCDIV001 Work with diverse people |
Element: |
1. Reflect on own perspectives
|
Performance Criteria: |
1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness |
Element: |
2. Appreciate diversity and inclusiveness, and their benefits
|
Performance Criteria: |
2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all |
Element: |
3. Communicate with people from diverse backgrounds and situations
|
Performance Criteria: |
3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs |
Element: |
4. Promote understanding across diverse groups
|
Performance Criteria: |
4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required |
Learning Outcomes
On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Classes where information is shared through talks and discussions, and workshops where exercises are conducted to apply learning. Time is spent during classes and workshops for students to work on group and individual assessment tasks.
Teaching Schedule
Week 1 |
Communicate with clients and co-workers
|
Week 2 |
Communicate with people from diverse backgrounds and situations, promote understanding across diverse groups and Address communication needs
|
Week 3 |
Appreciate diversity and inclusivity and their benefits and reflect on own perspectives.
|
Week 4 |
Facilitate meetings and continuous improvement practices
|
Week 5 | Catch up and assessment time. |
Week 6 | Role play time |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment task 1: question and answer (individual)
Assessment task 2: case study (individual)
Assessment task 3: in class debate (group)
Assessment Tasks
Assessment Task 1:
This is an individual task where students will use a structured process to reflect on perspectives when they have dealt with diversity.
Assessment Task 2:
Based on a case study students will be required to plan and prepare for a workplace meeting, facilitate a meeting to discuss a workplace issue and obtaining feedback on skills from the meeting’s participants at the end of the meeting, prepare minutes from the meeting, prepare a brief communications skills evaluation report.
Assessment Task 3:
This is a group task where students will write and conduct a debate on a topic provided by the teacher. They will work in groups of four, three students per group will participate in the debate, the other must provide research and preparation support.
Assessment Matrix
Students will have access to a marking rubric on all assessment tasks which are located in the canvas shell.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview