Course Title: Respond to client needs

Part A: Course Overview

Program: C4365 Certificate IV in Disability

Course Title: Respond to client needs

Portfolio: DSC Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Flexible Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
HWSS6110C	City Campus	TAFE	365T Global, Urban and Social Studies	Face-to-Face	VE 2018 (DISH)

Course Contact: Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact Email: renee.costa@rmit.edu.au

Course Description

This course describes the skills and knowledge required to respond holistically to client needs. Clients may have a range of issues outside and in addition to the area of immediate focus or expertise of the worker and their organisation.

The course applies to workers in a range of community services contexts who provide person-centred support to clients.

This unit will be delivered in workshops with other units:

 

CHCDIS005 - Develop and provide person-centred service responses

CHCDIS008 - Facilitate community participation and social inclusion

CHCDIS010 - Provide person-centred services to people with disability with complex needs

HLTAAP001 - Recognise healthy body systems

 

 

It will be assessed with:

HLTAAP001 - Recognise healthy body systems

CHCDIS010 - Provide person-centred services to people with disability with complex needs

 

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CHCCCS016 Respond to client needs
Elements:	Analyse information to determine course of action Establish an interpersonal relationship with the client Identify the range of issues impacting on the client Refer client to other services to provide additional support

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

 The assessments addresses body systems, complex needs and responding to client needs

Assessment	Assessment Type	Word limit or equivalent
Assessment one	Theory and Practice Questions	Short answer (200-300 words per response)
Assessment two	Case Study Part 2	Answer the questions that are linked to the case study as required Six sections to addressed
Assessment three	3rd Party workplace report	Documents to be sighted by Assessor within agency guidelines for privacy and confidentiality

 

Assessment Task 1:Theory and Practice questions. Matching answers, 300 words per scenario

Matching Body system with function, disease with definition, responding to scenarios around clients needs where complex and using your knowledge, experience and the organisational policy and procedures.

Assessment Task 2: Short answer questions 50 – 200 words per response

Using the information, discussions and materials from workshops, organisational policy, procedure and practices and your experience respond to the questions about working and responding to clients with complex needs

Assessment Task 3: Performance evidence: practical skills demonstration, workplace professional discussion and sighting of evidence of work roles and responsibilities. As part of the required evidence determining competence students must provide evidence of work performance