Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2024

Course Code: GEDU6077C

Course Title: Work with diverse people

School: 535T Social Care and Health

Campus: City Campus

Program: C4411 - Certificate IV in Tertiary Preparation

Course Contact: Tracey Salter

Course Contact Phone: +61 3 9925 4272

Course Contact Email: tracey.salter@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre­requisites or corequisites for this unit of competency

Course Description

This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. 

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


Skills development is supported by lectures on theory and underpinning knowledge, classroom discussions, group work, research and reflective practice.

On completion of this course you should be able to:

  1. Reflect on own perspectives
  2. Appreciate diversity and inclusiveness, and their benefits
  3. Communicate with people from diverse backgrounds and situations
  4.  Promote understanding across diverse groups


Details of Learning Activities

How the course will be delivered

This course will be delivered  face to face with supporting learning material on CANVAS.

Please refer to myRMIT and myTimetable to be organised for Week 1 and locating classes .

Learning activities may include:

  • group discussions
  • role plays
  • case studies
  • online research
  • videos

 

 

 


Teaching Schedule

Week number

CHCDIV001

GEDU6077C

Work With Diverse People

1

Concepts and definitions of Diversity

AT 1 - Knowledge - Questions 3, 5, 12

 

2

Biases

3

Introduction to Reflective Practice

AT 1 - Knowledge - Questions 15, 16, 17, 18, 19, 20, 27

 

4

Human Rights and Diversity

5

Legislation and Diversity

AT 1 - Knowledge - Questions 6, 14

 

6

Cultural Awareness, Cultural Safety and Cultural Competence

AT 1 - Knowledge - Questions 1, 2, 4

 

7

Social Impacts of Diversity in Australia

AT 1 - Knowledge - Questions 10, 11

 

 

 

8

The Diversity of Aboriginal and Torres Strait Islander Cultures

Family and Kinship Structures

 

9

1967 and 1975 Racial Discrimination Acts

Introduction to Assessment Task 2 - Three Client Interactions

 

10

Social, Political and Economic Issues affecting Aboriginal and/or Torres Strait Islander People

AT 1 - Knowledge - Question 10

 

11

Intergenerational Trauma

AT 2 - Client Interaction 2 due

 

12

Communication and Diversity (includes verbal and non-verbal strategies and skills)

AT 1 - Knowledge - Questions 8, 24

 

13

Barriers to Communication

AT 1 - Knowledge - Questions 22, 23, 25

 

14

Resolving Conflict

AT 1 - Knowledge - Question 26

 

15

Working in Difficult Situations

Assessment Task 2 - Three Client Interactions due

 

16

Inclusive Workplaces

AT 1 - Knowledge - Questions 7, 9, 21

 

17

Review and Reflect

Assessment Task 1 - Knowledge Questions - final submission.

 


Learning Resources

Prescribed Texts


References


Other Resources

There are no textbooks required.

Other resources can be found in the RMIT library.


Overview of Assessment

Assessment Tasks- 

You must demonstrate Performance and Knowledge Evidence of the unit in order to be deemed competent. 
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.

Assessment Task 1: Client interaction

Assessment Task 2: Client interaction

Assessment Task 3: Client interaction

Assessment Task 4: Case studies.

Competency based training requires you to be in attendance in order for assessment to be undertaken.

Feedback will be provided throughout the semester in class and/or online discussions.


Assessment Tasks

Assessment Tash 1: Knowledge Questions

This assessment comprises 24 short-answer questions which are aligned to the topics covered in this course.  Students will submit this assessment online via CANVAS and will be assessed as Satisfactory/Not Satisfactory.

Assessment Task 2 - Three Client Interactions

Students are required to communicate with a client/ peer in a simulated environment
that reflects workplace conditions. Note that this is one of three identical tasks. For each of the tasks students will choose a different diversity characteristic, which may include age, gender, transgender, culture, race, ethnicity, spiritual beliefs, English as a Second Language (ESL) background.   Each interaction will be recorded t and will be submitted via Canvas.   To assess students' competency, the assessor will use an observational checklist and students will also complete a self-reflection for each interaction.  Students work will be assessed as Satisfactory/Not Satisfactory.

   

 


Assessment Matrix

Other Information

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.) OR you do attend, but your performance has been affected, you may submit an APPLICATION FOR SPECIAL CONSIDERATION within 2 working days of the due date. If Special Consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration  or speak to your Program Coordinator.

If due to illness or other unforeseen circumstance, you are unable to submit by the due date (e.g. assignment, report, project etc.): you may submit an APPLICATION FOR EXTENSION OF TIME FOR SUBMISSION OF ASSESSABLE WORK for an extension of time of up to seven (7) calendar days or less. This must be lodged with the Program Coordinator 1 working day before the original due date. If granted, you will have the opportunity to submit up to 7 days later than the original due date. For advice on this application please visit www.rmit.edu.au/students/assessment/extension or speak to your Program Coordinator.

RESUBMISSIONS: Only one resubmission per assessment is permitted unless otherwise stated and resubmissions are at the discretion of the teacher and coordinator and are not automatically granted.

You are expected to prepare all assignments and other written work in a professional manner. More information on general academic study and writing skills can be found on the “Learning Lab” http://emedia.rmit.edu.au/learninglab/ . All work submitted for assessment must be submitted electronically unless otherwise advised.

Students must keep a copy of all submitted assessments including electronic copies.
APA  style is used for all referencing and for bibliography.
RMIT University has a strict policy on academic integrity and plagiarism and. Please refer to the website for more information on this policy. www.rmit.edu.au/students/academic-integrity  

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
Your rights and responsibilities as a student can be found at http://www1.rmit.edu.au/students/rights-and-responsibilities  
This course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced at www.rmit.edu.au/students/assessment  

Course Overview: Access Course Overview