Course Title: Facilitate the interests and rights of clients
Part B: Course Detail
Teaching Period: Term2 2023
Course Code: LAW5734C
Course Title: Facilitate the interests and rights of clients
School: 535T Social Care and Health
Campus: City Campus
Program: C4423 - Certificate IV in Mental Health
Course Contact: Chris Walters
Course Contact Phone: +61399258268
Course Contact Email: chris.walters@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs. This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.
This unit is delivered and assessed in a cluster with CHCLEG001: Work legally and ethically
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCADV001 Facilitate the interests and rights of clients |
Element: |
1. Facilitate the realisation of client interests, rights and needs |
Performance Criteria: |
1.1 Discuss the rights and responsibilities of all parties with client 1.2 Provide client with researched, relevant and timely information on their rights and responsibilities 1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities 1.4 Identify when rights are infringed or not being met 1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option |
Element: |
2. Advocate in accordance with client preferences and requests to optimise client outcomes |
Performance Criteria: |
2.1 Undertake an assessment to identify client’s ability to advocate for self 2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client 2.3 Identify potential barriers as well as resources 2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client 2.5 Ensure information is kept in confidence unless authorisation is given to release it |
Element: |
3. Provide ongoing support to clients |
Performance Criteria: |
3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others 3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations 3.3 Identify situations of risk or potential risk and refer appropriately 3.4 Apply work practices to minimise potential for harm to clients, self and others 3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements |
Element: |
4. Support clients making a complaint |
Performance Criteria: |
4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities 4.2 Assist client in lodging a complaint 4.3 Monitor process and provide ongoing support and information to client |
Element: |
5. Review progress |
Performance Criteria: |
5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary 5.2 Ensure follow up and links to other services as required and in accordance with client preferences 5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate |
Learning Outcomes
This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to effectively in the above elements.
Details of Learning Activities
There will be a range of learning activities to engage students with course material to develop skills, knowledge and understanding in providing services to people within legal and ethical frameworks. The learning activities will be interactive and will include: group work activities, peer learning, discussions, case studies, reflective learning, quizzes and practice learning exercises.
Teaching Schedule
Semester 2 - 2023 | Course schedule: Work legally and ethically | |
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Assessment Task 1 |
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Assessment Task 2 |
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Assessment Task 3 |
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Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
There are three individual assessment tasks consisting of short answer questions, role plays and a portfolio of work.
In order to achieve competency in this unit, you must be marked as satisfactory for each assessment task.
Students are allowed two submissions per assessment. Any further re-submissions is at the discretion of the teacher and coordinator.
Assessment tasks include:
Task 1: Online quiz
Task 2: Role plays
Task 3: Simulated Workplace Portfolio
Assessment Tasks
Assessment Task 1: This assessment requires students to assess and review policies to ensure they met legal and ethical requirements. Students will be required to assess policies and procedures from a case study and determine their purpose, complete a policy improvement/development document and undertake a self-reflection exercise.
Assessment Task 2: This assessment requires students to complete short answer knowledge questions to consolidate and demonstrate knowledge, understanding and learning from this unit.
Assessment Task 3: This assessment requires students to demonstrate their skills in assisting a client to make a complaint over 3 role plays.
Assessment Matrix
The assessment matrix is located in Canvas, at the end of each assessment task.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: http://www.rmit.edu.au/students
Course Overview: Access Course Overview