Course Title: Contribute to the continuous improvement of mental health services for consumers and carers

Part B: Course Detail

Teaching Period: Term2 2023

Course Code: BUSM8923C

Course Title: Contribute to the continuous improvement of mental health services for consumers and carers

School: 535T Social Care and Health

Campus: City Campus

Program: C4425 - Certificate IV in Mental Health Peer Work

Course Contact: Chris Walters

Course Contact Phone: +61 3 9925 8268

Course Contact Email: chris.walters@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to gather information and contribute to the continuous improvement of services for consumers and carers.

 

This unit applies to peer work with individuals affected by a mental illness in a range of work contexts.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCPWK002 Contribute to the continuous improvement of mental health services for consumers and carers

Element:

1. Identify areas for service improvement

Performance Criteria:

1.1 Gather and review information from consumers and/or carers about their satisfaction with, and access to, existing services

1.2 Gather and review feedback from consumers and carers on the effectiveness of services provided and areas for improvement

1.3 Consult with stakeholders to identify available service options, service gaps and any access issues

1.4 Consult with stakeholders to identify culturally appropriate systems and services

1.5 Maintain data collection according to organisation policy and procedures

Element:

2. Contribute to service improvements

Performance Criteria:

2.1 Collect and provide consumer and carer feedback about service provision to facilitate improvement to services

2.2 Compile and provide relevant information about possible improvements to services

2.3 Promote the development of linkages and coordination between service providers

2.4 Participate in the development of new systems and processes that promote continuity of care

2.5 Promote service delivery that is visible, accessible and culturally relevant

2.6 Respond appropriately to indications of neglect or abuse in service delivery

Element:

3. Participate in activities that support the development of the peer workforce

Performance Criteria:

3.1 Maintain knowledge of research on current trends and resources as they relate to the peer workforce

3.2 Engage in professional development activities to improve own practice

3.3 Establish communication and information sharing processes between service providers

3.4 Establish and maintain connections with consumer and carer networks and/or organisations

3.5 Promote effective systems to support the ongoing development of a peer work force

Element:

4. Contribute to service review and evaluation

Performance Criteria:

4.1 Support consumer and carer initiatives

4.2 Identify methods of evaluation and research that are consumer and carer friendly

4.3 Undertake self-reflection and self-evaluation to assess own practice against identified agency objectives or code of ethics, using a range of valid evidence

Learning Outcomes


This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to work effectively in the above elements.  



 


Details of Learning Activities

There will be a range of learning activities to engage students with course material to develop skills, knowledge and understanding in contributing to the continuous improvement of mental health services for consumers and carers. The learning activities will be interactive and will include: group work activities, peer learning, discussions, case studies, reflective learning, quizzes and practice learning exercises.


Teaching Schedule

CHCPWK002

Course Schedule: Contribute to the continuous improvement of mental health services for consumers and carers

Semester 2: 2023 

       

Week 

    

Topic 

    

Assessment 
Week 1 
  • Introduction to the unit 
  • Continuous quality improvement 
  • Continuous improvement models 
  • Gathering feedback 

 

 

    

  
Week 2 

  
  • Collecting and analysing data 
  • Methods for obtaining client feedback 
  • Why organisations collect client feedback 
  • Data collection 
  • Designing or developing a survey or interview tool 
  • Collating and analysing data 
  • Managing information 
    

  
Week 3 

 
  • Providing feedback 
  • Barriers to effective participation 
  • Evaluating improvement opportunities 
  • Reporting your results 
  • Engaging in professional development 
  • Information sharing 
  • Networks and resources 
    

  
Week 4 

  
  • Self-reflection and self-evaluation
  • Assessment Task 1 review 
  • Assessment Task 2, Part A 
    

 Assessment Task 1 
Week 5 

 
  • Assessment Task 2, Part B 
    

  
Week 6 
  • Assessment Task 2, Part B 
    

 
Week 7 
  • Assessment Task 2, Part C  
  • Assessment Task 3 
 Assessment Task 2 
       

Week 8 

 

    
  • Unit catch up review 
    

 Assessment Task 3 

 


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

There are three individual assessment tasks consisting of short answer questions, a survey and professional development plan. 

In order to achieve competency in this unit, you must be marked as satisfactory for each assessment task.

Students are allowed two submissions per assessment.  Any further resubmissions is at the discretion of the teacher and coordinator.

Assessment tasks include:   

Task 1: Knowledge assessment  

Task 2: Continuous Improvement Survey 

Task 3: Professional development 


Assessment Tasks

Assessment Task 1: This assessment requires students to complete short answer knowledge questions to consolidate and demonstrate knowledge, understanding and learning from this unit.

Assessment Task 2: This assessment requires students to adopt the role of a Mental Health Worker and contribute to continuous improvement in the workplace of mental health services for consumers and carers. Students will be required to design a service experience survey, facilitate a role played focus group to gather and record feedback and provide a report presenting findings and improvement recommendations.

Assessment Task 3: This assessment requires students to identify, plan and undertake professional development activities to address any knowledge and/or skills gaps to improve practice as a peer worker. 


Assessment Matrix

The assessment matrix is located in Canvas, at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: http://www.rmit.edu.au/students

Course Overview: Access Course Overview