Course Title: Use communication to build relationships
Part A: Course Overview
Program: C4429 Certificate IV in Youth Work
Course Title: Use communication to build relationships
Portfolio: Vocational Education
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7971C |
City Campus |
TAFE |
535T Social Care and Health |
Face-to-Face |
Term1 2024, Term2 2024 |
Course Contact: Dianne Mackay
Course Contact Phone: +61 3 99254454
Course Contact Email: dianne.mackay@rmit.edu.au
Course Description
In this unit students will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust. This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM002 Use communication to build relationships |
Elements: |
1.1 Identify and use appropriate communication techniques to communicate with clients and colleagues 1.2 Communicate in a manner that demonstrates respect, accepts individual differences and upholds rights 1.3 Represent the organisation appropriately and in 2.1 Recognise and support communication needs of clients, colleagues and external networks 2.2 Facilitate access to interpreter and translation services as required 2.3 Identify and address problems and communication barriers 2.4 Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements 2.5 Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks 3.1 Develop an agenda and list of invited participants in consultation with appropriate people 3.2 Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols 3.3 Contribute to and follow objectives and agendas for meeting 3.4 Provide opportunities to fully explore all relevant issues and provide relevant information 3.5 Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members 3.6 Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed 3.7 Facilitate the resolution of conflict between participants 3.8 Minute or record meeting in accordance with organisation requirements 3.9 Evaluate meeting processes and identify lessons learned or opportunities for improvement |
Learning Outcomes
On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.
Communicate with clients and co-workers
1.1 Identify and use appropriate communication techniques to communicate with clients and colleagues
1.2 Communicate in a manner that demonstrates respect, accepts individual differences and upholds rights
1.3 Represent the organisation appropriately and in accordance with communication policies and protocols
1.4 Provide information to clients and service providers in accordance with communication policies and protocols
2. Address communication needs
2.1 Recognise and support communication needs of clients, colleagues and external networks
2.2 Facilitate access to interpreter and translation services as required
2.3 Identify and address problems and communication barriers
2.4 Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements
2.5 Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks
3. Facilitate meetings
3.1 Develop an agenda and list of invited participants in consultation with appropriate people
3.2 Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols
3.3 Contribute to and follow objectives and agendas for meeting
3.4 Provide opportunities to fully explore all relevant issues and provide relevant information
3.5 Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members
3.6 Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed
3.7 Facilitate the resolution of conflict between participants
3.8 Minute or record meeting in accordance with organisation requirements
3.9 Evaluate meeting processes and identify lessons learned or opportunities for improvement
Overview of Assessment
This course is assessed in accordance with competency-based assessment.
To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.
Assessment Task 1
Role Play and self reflection questions
Assessment Task 2
Case studies
Assessment Task 3
Online quiz
Assessment Task 4
Meeting presentation