Course Title: Provide first point of contact

Part A: Course Overview

Program: C4432 Certificate IV in Community Services

Course Title: Provide first point of contact

Portfolio: Vocational Education

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
HWSS6174C	City Campus	TAFE	535T Social Care and Health	Face-to-Face	Term1 2024

Course Contact: Melinda Brown

Course Contact Phone: +61 3 9925 4580

Course Contact Email: Melinda.Brown@rmit.edu.au

Course Description

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs.

This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CHCCOM001 Provide first point of contact
Elements:	1. Greet and observe people 2. Follow organisations procedures to collect routine client information 3. Identify priority of need 4. Provide service information

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Overview of Assessment

There are two individual assessment tasks consisting of role plays, and short answer questions.