Course Title: Manage client relationships and networks in the property industry
Part B: Course Detail
Teaching Period: Term1 2019
Course Code: MKTG8032C
Course Title: Manage client relationships and networks in the property industry
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C5298 - Diploma of Property Services (Asset and Facility Management)
Course Contact: Thierry Demathieu
Course Contact Phone: +61 3 9925 8359
Course Contact Email: Thierry.Demathieu@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 25
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Nil
Course Description
This unit of competency specifies the outcomes required to maintain positive business relationships and active professional networks in the property industry. It requires the ability to share and promote professional experiences within a network, and use interpersonal skills to build trust and improve client relationships.
The unit supports the work of those involved in maintaining business relationships and professional networks. It applies to real estate agents, strata community managers, stock and station agents, Nationwide House Energy Rating Scheme (NatHERS) assessors, and home sustainability assessors.
Licensing, legislative, regulatory or certification requirements apply to this unit in some States and Territories. Relevant state and territory regulatory authorities should be consulted to confirm those requirements.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CPPDSM5029 Manage client relationships and networks in the property industry |
Element: |
1. Identify relationship and network requirements. |
Performance Criteria: |
1.1. Relationships and networks required to achieve business goals and objectives are systematically identified. 1.2. Consultative processes are used to identify and verify relationship and network requirements. 1.3. Business equipment and technology are used to organise and maintain information for easy access and retrieval. 1.4. Strategies are developed to obtain ongoing feedback to maintain and improve client relationships. |
Element: |
2. Establish and maintain client relationships. |
Performance Criteria: |
2.1. Communication methods are adapted to meet client-preferred communication style. 2.2. Client preferences, needs and expectations are confirmed and clarified using appropriate communication techniques. 2.3. Clear and constructive client advice is provided, detailing service provision outcomes, current needs and future options. 2.4. Feedback from clients and colleagues is used to assess quality of own performance and identify areas for improvement. |
Element: |
3. Participate and influence business networks. |
Performance Criteria: |
3.1. Professional networks and relevant business relationships are maintained to provide identifiable benefits for clients and the organisation. 3.2. Interactions with network members reflect sensitivity to social and cultural differences and individual needs. 3.3. Appropriate negotiation skills are used to promote and encourage participation in a supportive environment for network members. 3.4. Future support and service requirements for network members are identified and addressed in consultation with relevant people. |
Learning Outcomes
Refer to Elements
Details of Learning Activities
Students will be involved in the following learning activities to meet requirements for this competency:
- Face to Face classes
- Simulated Workplace Learning
- Online learning via blackboard
- Other forms of structured teaching and learning
Students will be observed and assessed through their planned activities throughout the duration of the course.
Teaching Schedule
This competency is delivered during four consecutive weeks.
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.
Assessment Tasks
Students must pass each of the following assessment tasks to demonstrate competency.
Assessment | |
Assessment 1 |
Written report |
Assessment 2 |
Written report |
To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.
Assessment Tasks
| Assessment | Description |
| Assessment 1 | Written report |
| Assessment 2 | Written report |
Assessment Matrix
| Element/Performance Criteria Covered | Assessment 1 | Assessment 2 |
| 1.1 | x | |
| 1.2 | x | |
| 1.3 | x | x |
| 1.4 | x | x |
| 2.1 | x | |
| 2.2 | x | |
| 2.3 | x | |
| 2.4 | x | |
| 3.1 | x | |
| 3.2 | x | |
| 3.3 | x | |
| 3.4 | x |
Other Information
Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
- Relevant
- Current
- Satisfies the learning/competency outcomes of the course
Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.
Study and learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are:
assignment writing, thesis writing and study skills advice
maths and science developmental support and advice
English language development
Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support
Equitable Learning Services (ELS):
If you are suffering from long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies.
Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).
Late submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.
Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.
Special consideration:
Please Refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration
Plagiarism:
Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.
Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism.
Other Information:
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.
Course Overview: Access Course Overview