Course Title: Manage service response to young people in crisis

Part B: Course Detail

Teaching Period: Term1 2022

Course Code: HWSS6024C

Course Title: Manage service response to young people in crisis

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

School: 535T Social Care and Health

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Sarah Davidson

Course Contact Phone: +61 3 9925 8871

Course Contact Email: sarah.davidson@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this course you will develop the skills and knowledge required to develop an agency approach to young people in crisis.

This unit is taught and assessed in a cluster with:

CHCYTH005 - Develop and implement procedures to enable young people to address their needs

CHCYTH008 - Support young people to take collective action

CHCYTH009 - Support youth programs

CHCYTH011 - Work effectively with young people and their families

CHCDEV002 - Analyse sociological factors on clients in community work and services

120 hours of work placement undertaking youth work practice support the learning and assessment of these units

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCYTH012 Manage service response to young people in crisis
Element:	1. Implement a framework for preventing crisis situations
Performance Criteria:	1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context 1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations 1.3 Define details of organisation's responsiveness to crisis situations and articulate to relevant personnel 1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility 1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations
Element:	2. Support staff in responding to a crisis
Performance Criteria:	2.1 Establish appropriate protocols for managing potential and actual crisis situations 2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel 2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints 2.4 Allocate resources for prompt and effective response to crisis situations 2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis 2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements
Element:	3. Follow-up crisis situations
Performance Criteria:	3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation's policies and procedures 3.2 Define debriefing procedures and implement routinely 3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness 3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

This course will be a blended delivery online via Canvas/Collaborate Ultra with some face to face demonstration of skills and knowledge.

Learning activities include:

• teacher directed group activities/projects 
• peer teaching 
• group discussion 
• class activities to review discussions/lectures 
• role play activities 

Out-of-class activities: 

• independent project-based work online and other research 
• independent study 
• Work place tasks

Teaching Schedule

Week	Topic	Content
1	Identify social and cultural issues impacting on young people in Australian society           Introduction to Placement Requirements	Introduction to Sociology Sociological issues/ Factors impacting Young people in Australia Social Determinants of Health Inequality in Australia: A Young Person’s Perspective Social Disadvantage, Social Exclusion Identify major social and cultural institutions in Australian society and their societal functions Identify ways in which major institutions in Australian society can impact young people as individuals and as part of community and family groups and the consequences of this impact. Introduction to Placement Requirements WWCC Police Check Individual Learning Plan Resume Writing Introduction + Expression of Interest Introduction to Assessment Task 7
2	Identify social and cultural issues impacting on young people in Australian society   Building Rapport with Young People	Australian political system Historical context Current context Australian economic system Historical context Current context Building Rapport with Young People Empathetic & active listening Body language Eye contact Interpreting hidden and complex messages Role Play Practice
3	Sociology, politics, legislation     Ethical Principles   Self-Care	.Systems of government, systems of judiciary, systems of legislation. How society is influenced by politics and economics. Political spectrum Political and economic theories  Ethical Principles YACVIC Code of Ethics Self-Care Compassion fatigue Self-Care importance and strategies
4	Sociological concepts         Placement Skills	Social change Social movements Social Action Policy Social policy Public policy Law Vs Policy Policy Activism Policies relevant to youth work Placement Skills Giving and receiving feedback Reflection & review Self-awareness and critical reflection Debriefing Facilitation of interaction & participation
5	Identify social and cultural issues impacting on young people in Australian society Task -1   Future Pathways	Child abuse- Myths and facts, impact Child Protection- reporting, legislation, Mandatory requirements Risk factors and protective factors YACVic code of ethical practice Future Pathways Job search & application process Resume, Cover Letters, Selection Criteria Mock Interviews
6	Major concepts- theory and practice           Current Issues	Rights and legal ethical requirements for youth work Duty of care Privacy and confidentiality Evaluation and Monitoring of services Stereotyping Human Rights Human rights – Convention on Rights of the Child (CRC) Current Issues Watch SBS Documentary ‘Yes All Men’ by Marty Smiley (26 minutes) Individual Reflection & Class Discussion
7	Task -1 Major issues impacting young people.   Assessment Task 7	Unemployment Homelessness Mental health issues Family Breakdown/ Family violence Racial Discrimination Discuss and complete task -1 in class Assessment Task 7 Due October 10th
8	The Youth sector	Agencies involved in youth sector Government and youth sector Peak bodies Task 2
9	Support Youth Programs	Collect evidence to determine the need for a particular program Determining societal context – finding evidence Analysing specific needs of the young people Program proposals Considering organisational requirements for program planning Selecting a program
10	Support Youth Programs continued Task 5 Overview	Overview of Task -5 Goals and Objectives How to develop program objectives
11	Program planning Task -5 Part1 and 2	Action plan Session plan Monitoring and evaluation Evaluation plan Task -5 Part1 and 2
12	Collective Action Part 3 of Assessment task 5	Supporting young people to take collective action Begins with a dialogue about issues that matter to young people. Identify relationships between issues/interests and social structures Working to identify strategies for young people to address these- Planning Provide opportunities for young people to Plan Identify and establish alliance with key stakeholders/support networks
13	Continuing Supporting Young people to Take Collective Action       Task -6	Support Young people to implement their strategies or action plans Youth worker’s role in supporting young people to take collective action Working with groups Group Dynamics Power Imbalances Support Young people to Monitor and Evaluate collective action strategies
14	Crisis response	What is a Crisis How do young people in Crisis respond? What is a crisis response framework? Preventing a Crisis Situation Responsibility of the organisation in dealing with crisis situations Resources to assist dealing with crisis situations
15	Placement support	Placement project planning and support Support with Assessment task 5 Part 1 and 2
16	Collective Action	Discuss task -3 Complete Collective Action
17	Placement	Assessment

 

 Semester two:

Week	Topic	Content
1	Crisis response	Crisis Intervention Youth worker’s role in a crisis Communication Reporting Work within the legal and Organisational requirements Training Debrief, Follow up, Review Methods of crisis intervention
2	Crisis response	Crisis intervention continues Task -6 discuss in class
3	Develop and implement procedures to enable young people to address their needs	Ensure that young people with complex needs receive appropriate services Working with young people who are victims of physical, psychological emotional or sexual abuse Monitor and review of support provided to clients Support, Supervision and debrief for staff
4	Develop and implement procedures to enable young people to address their needs	Ensure that young people with complex needs receive appropriate services Working with young people who are victims of physical, psychological emotional or sexual abuse Monitor and review of support provided to clients Support, Supervision and debrief for staff
5	Task -3 Presentation	Individual presentations in class
6	Task -3 Presentation	Individual presentations in class
7	Task -3 Presentation	Individual presentations in class
8	Working with young person and their family-required skills	What is a family? Establish relationship with the young person and nominated career/family members Provide information to the young person and family in a factual, clear and ethical manner. Obstacles to professional relationship with families and carers Discuss Task 5 – Part 5
9	Working with young person and their family-required skills	Determine a mutual approach to addressing the young person’s needs Negotiate with the young person regarding their goals Goal setting process Developing plans to support the young person to achieve their goals. Identify resources to work with clients
10	Interview skills Working with young person and their family-required skills	Discuss task 4 in class Discuss skills: summarise, paraphrase, negation, mediation Counselling skills Referral Dealing with conflict Practice role-play
11	Role Play- revisiting concepts Placement	Role _Play practice Placement support and reflection  Potential Guest speaker Any resubmissions for presentations Task -6 finishing in class
12	Role play	Role play
13	Role play	Role play
14	Role play	Role play
15		Role play
	Guest speaker	Resubmissions for Role play, presentations, Task -6, Task -7 Guest speaker
16	Revising concepts End of year celebration	Revisiting important concepts End of year celebration Assessment support (resubmissions for students with an extension) Complete logbook
17	Placement	Assessment

Learning Resources

Prescribed Texts

References

Other Resources

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students.

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment (refer to MyRMIT for assessment criteria).

Assessments will include:

Assessment Task 1

Knowledge Questions

Assessment Task 2

Knowledge Questions

Assessment Task 3

Working with Youth Services - Presentation

Assessment Task 4 

Role Play - Working with youth and their families

Assessment Task 5

Community Youth Project

Assessment Task 6

Collective Action - Supporting Youth Participation

Assessment Task 7

Placement research and reflection

Assessment Task 8

Student placement observation checklist

120 hours of work placement undertaking youth work practice support the assessment tasks

You should refer to the assessment plan which is available on Canvas for details of each assessment task and for detailed assessment criteria.

Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved

NYC: Not Yet Competent

DNS: Did not Submit for Assessment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca

Assessment Tasks

Assessment Task 1-Knowledge Questions

For this assessment task you are required to apply your knowledge to youth work. You will need to consider what is involved in youth work and how to apply the knowledge when working as a youth worker.

Assessment Task 2-Organisational frameworks

The purpose of this assessment is for you to demonstrate your understanding of policy frameworks and key issues facing young people and youth workers.

Assessment Task 3- Presentation

This assessment task is to demonstrate your skills and knowledge to identify youth organisations and the support services they are providing to the target group.

Assessment Task 4-Role Play

In this assessment you will play the role of the youth worker to solve a youth work dilemma.

Assessment Task 5- Community Project

The purpose of this assessment is to devise, coordinate, deliver and evaluate an event/program. You will document the outcomes in a report covering your research, crisis response framework plan and evaluation.

Assessment Task 6-Practical – observation and questions

This is a practical assessment which will take place in the workplace. You will also be required to answer ten (10) questions following the practical task.

The purpose of this assessment is to support young people in decision making and participation. You will apply youth work practices to encourage and support young people in undertaking action to resolve issues of concern.

Assessment Task 7-Placement reflection

This Task is to provide an opportunity for the student to conduct research and reflect on their placement experience and identify areas for improvement. Use the  information from your research and placement experience to complete this task.

Assessment Task 8-Placement observation

For this task students also need to submit completed and signed logbooks as evidence of hours they have completed during their placement.

Assessment Matrix

The assessment matrix is available in Canvas.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students.

Course Overview: Access Course Overview