Course Title: Develop and use emotional intelligence
Part B: Course Detail
Teaching Period: Term2 2016
Course Code: EMPL7070C
Course Title: Develop and use emotional intelligence
School: 650T Vocational Business Education
Campus: City Campus
Program: C5338 - Diploma of Leadership and Management
Course Contact: Suzanne Maugeri
Course Contact Phone: +61 3 9925 1466
Course Contact Email: suzanne.maugeri@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.
It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBLDR501 Develop and use emotional intelligence |
Element: |
1. Identify the impact of own emotions on others in the workplace |
Performance Criteria: |
1.1 Identify own emotional strengths and weaknesses |
Element: |
2. Recognise and appreciate the emotional strengths and weaknesses of others |
Performance Criteria: |
2.1 Respond to the emotional states of co-workers and assess emotional cues |
Element: |
3. Promote the development of emotional intelligence in others |
Performance Criteria: |
3.1 Provide opportunities for others to express their thoughts and feelings |
Element: |
4. Utilise emotional intelligence to maximise team outcomes |
Performance Criteria: |
4.1 Encourage a positive emotional climate in the workplace |
Learning Outcomes
Details of Learning Activities
A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.
The self-paced activities will be delivered through various technology platforms and may include your contribution to discussion threads, reflective journals, quizzes and interactive sessions.
The collaborative classroom based activities may include group discussion, group problem solving activities and opportunities to practise your skills in a simulated business environment.
We expect you to participate and contribute in all scheduled learning activities.
Teaching Schedule
Week |
Commencing |
Topic |
Assessment |
1. |
4 July |
Induction Session Prior to training commencement a program level induction session will be conducted that comprises the following: Program overview and requirements myRMIT/Blackboard Overview of assessment requirements Pre-Training Review including: Recognition of Prior Learning and Credit Transfers Assessment of current skills and knowledge Competency/Grading Criteria Plagiarism Appeals Extensions Feedback Privacy Submission requirements Resubmission policy Where to get support Student responsibilities
Introduction to emotional intelligence Self-assessment of emotional intelligence
|
|
2. |
11 July |
Emotional intelligence in the workplace Understanding the impact of my emotions on others in the workplace
|
|
3. |
18 July |
Recognise and respond to emotional cues Recognise and respond to a range of cultural expressions of emotions
|
Assessment 1: Self-Assessment Emotional Intelligence |
25 July |
Encourage self-management of emotions in others Flexibility and adaptability in dealing with others
|
|
|
1 Aug |
Build productive relationships in the workplace Use emotional intelligence to maximise outcomes in the workplace
|
|
|
8 Aug |
Encourage a positive emotional climate in the workplace Use emotional intelligence to maximise team outcomes
|
Assessment 2: Reflective Journal Practice and Improve Emotional Intelligence |
|
15 Aug |
Reflecting on my emotion flow Providing emotionally intelligent feedback
|
|
|
22 Aug |
Reviewing and evaluating emotional intelligence – skills practice
|
Assessment 3: Workbook Activities
|
|
|
|
Mid semester break 29 August 2016 – 2 September 2016 |
|
Learning Resources
Prescribed Texts
References
Other Resources
Blackboard Program Shell Resources
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
◾identify the impact of own emotions on others by identifying own emotional strengths and weaknesses, stressors, emotional states and triggers and gathering feedback from others
◾model behaviours that demonstrate management of emotions
◾recognise and respond to the emotional states of others promote the development of emotional intelligence in others.
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:
◾explain emotional intelligence principles and strategies
◾describe the relationship between emotionally effective people and the attainment of business objectives
◾explain how to communicate with a diverse workforce which has varying cultural expressions of emotion
◾explain the use of emotional intelligence in the context of building workplace relationships.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
◾relevant workplace documentation and resources
◾case studies and, where possible, real situations
◾interaction with others.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
To be deemed competent in this unit, students must successfully complete three assessments:
Assessment 1: Self-assessment Emotional Intelligence - due Week 3
Assessment 2: Reflective Journal Entry - due Week 6
Assessment 3: Workbook Activities - due Week 8
Please refer to the Assessment Record and Cover Sheet in your Program Blackboard Shell for further information about assessments.
Assessment Matrix
Other Information
Submission Requirements
You should:
- Ensure that you submit assessments on or before the due date;
- Always retain a copy of your assessment tasks (hard copy and soft copy)
- When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on Blackboard.
- Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure a safe workplace, page 1 of 10
Late Submission Procedures
- You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
- If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
- More information: http://www.rmit.edu.au/students/assessment/extension
- Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf
- When an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
- More information: http://www1.rmit.edu.au/students/specialconsideration
- Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf
Resubmissions
- If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is "CAG".
- If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
- In certain circumstances students may be eligible for an assessment adjustment. Fore more information about the circumstances under which assessment arrangements might be granted please access the following website:
- More information: http://rmit.edu.au/browse;ID=7usdbkifjf31
Marking Guide (Competency)
- You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
- You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
Marking Guide (Grading)
- After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:
Final Grades table
- CHD Competent with High Distinction
- CDI Competent with Distinction
- CC Competent with Credit
- CAG Competency Achieved - Graded
- NYC Not Yet Competent
- DNS Did Not Submit for Assessment
Further information regarding the application of the grading criteria will be provided by your teacher.
Course Overview: Access Course Overview