Course Title: Facilitate the interests and rights of clients
Part B: Course Detail
Teaching Period: Term1 2023
Course Code: LAW5734C
Course Title: Facilitate the interests and rights of clients
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 535T Social Care and Health
Campus: City Campus
Program: C5360 - Diploma of Financial Counselling
Course Contact: Jo Wallwork
Course Contact Phone: +61 3 9925 3983
Course Contact Email: mary-josephine.wallwork@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to assist clients to not only identify their interests and rights but to voice and realise these interests, needs and rights.
This course describes the skills and knowledge required to assess and respond to the immediate and ongoing needs of clients in the context of a strengths-based and client-focused financial counselling model.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCADV001 Facilitate the interests and rights of clients |
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Element: |
E1. Facilitate the realisation of client interests, rights and needs |
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Performance Criteria: |
1.1 Discuss the rights and responsibilities of all parties with client 1.2 Provide client with researched, relevant and timely information on their rights and responsibilities 1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities 1.4 Identify when rights are infringed or not being met 1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option |
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Element: |
E2. Advocate in accordance with client preferences and requests to optimise client outcomes |
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Performance Criteria: |
2.1 Undertake an assessment to identify client’s ability to advocate for self 2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client 2.3 Identify potential barriers as well as resources 2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client 2.5 Ensure information is kept in confidence unless authorisation is given to release it |
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Element: |
E3. Provide ongoing support to clients |
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Performance Criteria: |
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Element: |
E4. Support clients making a complaint |
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Performance Criteria: |
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Element: |
E5. Review progress |
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Performance Criteria: |
5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary 5.2 Ensure follow up and links to other services as required and in accordance with client preferences 5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills, you will be able to assist and support clients to articulate their own needs and requirements and be able to develop their own problem-solving and action-planning skills.
Details of Learning Activities
Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks.
Teaching Schedule
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Session 1 9 Feb Face to face on campus 9.30 – 4.30 pm |
Introduction to unit Advocating for clients’ rights, needs, and interests Discuss the rights and responsibilities of all parties with client Provide client with researched, relevant and timely information on their rights and responsibilities Assist clients to identify their own interests, rights, needs, choices and responsibilities Identify when rights are infringed or not being met Differences between negotiation, advocacy, mediation Knowledge review: · Universal Declaration of Human Rights · relationship between human needs and human rights · human rights frameworks, approaches, instruments · actions that constitute discrimination and techniques for addressing it · empowerment and disempowerment · legal and ethical considerations (international, national, state/territory, local) related to facilitation of client rights and interests and how these impact individual workers: - duty of care - human rights - mandatory reporting - discrimination - privacy, confidentiality and disclosure - informed consent - organisation and legal complaints processes - rights and responsibilities of clients, workers and organisations Working collaboratively with the client Undertake an assessment to identify client’s ability to advocate for self Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client Identify potential barriers as well as resources Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client Ensure information is kept in confidence unless authorisation is given to release it Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations Conduct all activities in accordance with legal, organisation and duty of care requirements Look at potential conflict between client needs and organisation requirements Consider types of community resources, networks and referral options relevant to the nature of client service Negotiation, advocacy, mediation techniques for the facilitation of client rights |
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Session 2 16 Feb Online 9.30 – 4.30 pm |
Provide ongoing support to clients Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others Identify situations of risk or potential risk and refer appropriately Apply work practices to minimise potential for harm to clients, self and others Common risks to client safety and wellbeing Relevance of child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure. Support clients making a complaint Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities Assist client in lodging a complaint Monitor process and provide ongoing support and information to client Review progress of advocacy Discuss progress and outcomes with the client and collaborate on further action as necessary Ensure follow up and links to other services as required and in accordance with client preferences Obtain feedback and identify opportunities for improvement to own work and action as appropriate |
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Session 3 23 Feb Face to face on campus 9.30 – 4.30 pm |
Review of learning content AT3 knowledge questions AT1 And AT2 role plays in class |
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Session 4 2 March Online 9.30 – 4.30 pm |
Review Assessment work in class (AT3) |
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, and research advice.
Overview of Assessment
Your knowledge and understanding of course content is assessed through a demonstration of skills where you will show your strategic approaches to working with clients and developing the clients' skills in goal-focused problem-solving. You will need to have a good understanding of your role as advocate, and what this means in terms of working with clients, and you will be required to explain this role clearly.
Your knowledge and understanding of course content is assessed through:
- Knowledge questions
- Role play/demonstration of skills and a work place simulation scenario
You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
Assessment Tasks
Assessment Task 1 - Advocating for clients - Role Play CHCADV001
Assessment Task 2 - Complaints process - Role Play CHCADV001
Assignment Assessment Task 3 - Knowledge Questions CHCADV001
You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview