Course Title: Work with diverse people
Part B: Course Detail
Teaching Period: Term1 2024
Course Code: EMPL7092C
Course Title: Work with diverse people
Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 535T Social Care and Health
Campus: City Campus
Program: C5387 - Diploma of Dental Technology
Course Contact: Luke Scarica
Course Contact Phone: 03 9925 0312
Course Contact Email: luke.scarica@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
This unit applies to all workers.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCDIV001 Work with diverse people |
Element: |
1. Reflect on own perspectives |
Performance Criteria: |
1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness |
Element: |
2. Appreciate diversity and inclusiveness, and their benefits |
Performance Criteria: |
2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all |
Element: |
3. Communicate with people from diverse backgrounds and situations |
Performance Criteria: |
3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs |
Element: |
4. Promote understanding across diverse groups |
Performance Criteria: |
4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required |
Learning Outcomes
On completion of this course, you will be able to:
- Reflect on own perspectives
- Appreciate diversity and inclusiveness, and their benefits
- Communicate with people from diverse backgrounds and situation
- Promote understanding across diverse groups
Details of Learning Activities
Learning material activities: self-guided theory material is online (Canvas), with two face-to-face discussion/assessment sessions.
Teaching Schedule
Session: |
Topic: |
Assessment Remarks: |
|
Session 1 Self-directed Online |
Welcome · Overview of the course · Canvas · Assessment overview Diversity in Australia · Benefits of diversity · Characteristics of diversity · Diversity types · Marginalised groups |
Review the following: AT1: Knowledge assessment AT2: Reflection assessment AT3: Practical assessment |
|
Session 2 Self-directed Online |
Aboriginal and Torres Strait Islander Diversity · Introduction · Aboriginal diversity: o Language o Maps o Regional terms o Locations · Identification · Torres Strait Islander people’s diversity o Language o Maps o Regional terms o Locations · History · Health status · Social Determinants
|
Continue to research and prepare the following assessments: AT1: Knowledge assessment AT2: Reflection assessment
|
|
Session 3 Self-directed Online
|
Communication skills · Introduction · Types of communication · Listening · Types of questions · Verbal communication · Nonverbal communication |
Continue to research and prepare the following assessments: AT1: Knowledge assessment AT2: Reflection assessment |
|
Session 4 Self-directed Online |
Legal and ethical considerations · Access and equity · Legislative frameworks · Ethics · Discrimination · Workplace discrimination · Creating safe environments · Human rights · Breaches and reporting
|
Continue to research and prepare the following assessments: AT1: Knowledge assessment AT2: Reflection assessment |
|
Session 5 Self-directed Online |
Communications and cultural barriers · Introduction · Inappropriate communication methods · Communication and cultural barriers · Conflict · Managing conflict
|
Continue to research and prepare the following assessments: AT1: Knowledge assessment AT2: Reflection assessment |
|
Session 6 Self-directed Online |
Self-reflection and cultural awareness · Cultural awareness, cultural safety, and cultural competence · Valuing and respecting others · Valuing diversity · Self-reflection
|
Continue to research and prepare the following assessments: AT1: Knowledge assessment AT2: Reflection assessment |
|
Session 7 On campus: see below for group timetables. Session time*: |
Practical assessment |
Complete AT3: Practical assessment |
|
Session 8 On campus: see below for group timetables. Session time*: |
Review assessmentwork, help with resubmissions if required |
Review assessment work, help with resubmissions if required |
Group timetables for On Campus classes:
| Group | Week # | Date | Day | Course | Session# | Room (AM) | Room (PM) |
| F24A | Week 14 | 21-May | Tue | Work with diverse people: Session 7 | 3.102 | 3.102 |
| F24A | Week 15 | 27-May | Mon | Work with diverse people: Session 8 | 3.102 | 3.102 |
| F24B | Week 14 | 21-May | Tue | Work with diverse people: Session 7 | 3.119 | 3.119 |
| F24B | Week 15 | 27-May | Mon | Work with diverse people: Session 8 | 3.119 | 3.119 |
| F24C | Week 14 | 23-May | Thu | Work with diverse people: Session 7 | 3.102 | 3.102 |
| F24C | Week 15 | 29-May | Wed | Work with diverse people: Session 8 | 3.102 | 3.102 |
| F24D | Week 15 | 30-May | Thu | Work with diverse people: Session 7 | 3.120 | 3.120 |
| F24D | Week 15 | 31-May | Fri | Work with diverse people: Session 8 | 3.120 | 3.120 |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
You must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that you have:
- undertaken a structured process to reflect on own perspectives on diversity
- recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations:
- selected and used appropriate verbal and non verbal communication
- recognised situations where misunderstandings may arise from diversity and formed appropriate responses
To be deemed competent you must demonstrate an understanding of all aspects required of the competency.
Regular attendance is necessary.
Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks and consist of theory and practical based tasks.
Assessment Tasks
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace.
To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
You should refer to the assessment brief which is available through Canvas for full assessment criteria
Due dates for the assessments are as follows:
| Due | |||||
| F24A | F24B | F24C | F24D | ||
| Assessment Task 1: | Knowledge assessment | 11-May | 11-May | 13-May | 20-May |
| Assessment Task 2: | Reflection assessment | 11-May | 11-May | 13-May | 20-May |
| Assessment Task 3: | Practical assessment | 21-May | 21-May | 23-May | 30-May |
Re-submissions
You will be given two (2) attempts for each assessment to demonstrate the required skills. If a student does not submit an assessment on the first date provided however submits on the re-submission date this submission will be the only attempt allowed. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic.
Re-submissions beyond two (2) attempts are at the discretion of the Program Coordinator and Program Manager after a conversation is had by the teacher, Program Coordinator and Program Manager. A 3rd attempt consideration will take into account class attendance( 80-100% requirement), interaction within class and communication with the class teacher.
Results
Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
Assessment Matrix
The assessment tasks listed in this course guide address all the elements and criteria of the requirements of this course.
Other Information
Attendance
Your learning experience will involve class-based teaching, discussions, demonstrations and practical exercises. It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.
If you attend late to a lab/clinic/practical teaching session you must wait to be allowed entrance to the lab/clinic as this can pose a WHS issue, especially if specialised equipment is being used and demonstrated. Teachers are permitted to not allow you to use equipment if formal training has been missed, if this happens you must request a meeting with the teacher and program coordinator to discuss moving forward.
If you miss an assessment or assessable practical class you need to apply for special consideration. The special consideration department will ask you to provide a medical certificate or give other evidence to support your request. Once Special consideration has been applied for the students will wait for the results and then contact their teacher on the outcome of the result.
Information about your studies:
You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc.
https://www.rmit.edu.au/students
Extensions of time for submission of assessable work:
If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your teacher and Program Coordinator one working day BEFORE the due date. Please provide evidence and /or valid reasonings why you were unable to complete the submission on time within this email. Extensions cannot be guaranteed if evidence or valid reasons are not given. Eligibility criteria for application and the form is available from the link: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Special consideration:
If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g. test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit www.rmit.edu.au/students/specialconsideration or speak to your Program Coordinator
Academic Integrity and Plagiarism:
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity
Credit Transfer and Recognition of Prior Learning:
Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).
Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.
Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.
https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit
Course Overview: Access Course Overview