Course Title: Lead effective workplace relationships
Part B: Course Detail
Teaching Period: Term1 2020
Course Code: EMPL7084C
Course Title: Lead effective workplace relationships
School: 650T Vocational Business Education
Campus: City Campus
Program: C5390 - Diploma of Accounting
Course Contact: Doug Gourlay
Course Contact Phone: +61 3 9925 5944
Course Contact Email: doug.gourlay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Upasana Mahajan
Course Coordinator
Email: upasana.mahajan@rmit.edu
Location: 80.05.30
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.
At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBLDR402 Lead effective workplace relationships |
Element: |
1. Collect, analyse and communicate information and ideas |
Performance Criteria: |
1.1 Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance 1.2 Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs 1.3 Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes 1.4 Seek and value contributions from internal and external sources in developing and refining new ideas and approaches 1.5 Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required |
Element: |
2. Develop trust and confidence as leader |
Performance Criteria: |
2.1 Treat all internal and external contacts with integrity, respect and empathy 2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships 2.3 Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance 2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment 2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures |
Element: |
3. Develop and maintain networks and relationships |
Performance Criteria: |
3.1 Use networks to identify and build relationships 3.2 Use networks and other work relationships to provide identifiable benefits for the team and organisation |
Element: |
4. Manage difficulties into positive outcomes |
Performance Criteria: |
4.1 Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation 4.2 Guide and support colleagues to resolve work difficulties 4.3 Regularly review and improve workplace outcomes in consultation with relevant personnel 4.4 Manage poor work performance within the organisation's processes 4.5 Manage conflict constructively within the organisation's processes |
Learning Outcomes
Details of Learning Activities
This unit will be delivered as a cluster with the unit FNSINC503 Identify situations requiring complex ethical decision making.
A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.
A Practice Firm - Work simulated environment will be set up where students will be employed in the virtual office. The students will be asked to work in this practice firm every week and perform the normal activities as in office kind situation, It will give the real working life experience. Practice firm will operate from Week 9-16.
The self-paced activities will be delivered thought various technology platforms and include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.
The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment.
We expect you to participate and contribute in all scheduled learning activities.
Teaching Schedule
This course is delivered face to face. This unit will be delivered as a cluster with the unit FNSINC503 Identify situations requiring complex ethical decision making.
The weekly activities are as below:
Week |
Topic / Learning Materials to be covered |
Assessment due |
1 |
Workplace Behaviours that Instil Trust and Mutual Respect
|
|
2 |
The Essence of Ethical Dilemmas
Class activity |
|
3 |
Impact of remuneration and incentives
Class activity
|
|
4 |
Personal Values and their role in ethical decision making
Class activity |
|
5 |
Social, Ethical and Business standards
|
Assessment Task 1 & 2 released Allocate student groups and schedule for Classroom presentations and Peer Reviews across weeks 11-15 All students to attend this week |
6 |
Current approaches to Whistleblowing
|
|
7 |
Signs of Ethical Collapse
|
|
8 |
The Conflict of Moral Responsibility
|
|
9 |
Solving Ethical Business Dilemmas
|
|
10 |
Organisational culture and group behaviour
|
Assessment Task 1 – Report Due next week |
11 |
Assessment working time |
Assessment Task 1 – Report Due (Teams 1 and 2) end of week 11.59pm Sunday |
12 |
In Class Presentation and Peer Review Assessment
|
Assessment Task 1 – Report Due and Group Presentation during scheduled class time Assessment Task 2 – Peer Review during scheduled class time |
13 |
In Class Presentation and Peer Review Assessment
|
Assessment Task 1 – Group Presentation in class time Assessment Task 2 – Peer Review during scheduled class time |
14 |
In Class Peer Review Assessment
|
Assessment Task 2 – Peer Review during scheduled class time |
15 |
In class Role Plays for Assessment task 3
|
Assessment Task 3 – All students must be present |
16 |
In class Role Plays for Assessment task 3 |
Assessment Task 3 – All students must be present
|
Learning Resources
Prescribed Texts
References
Lead Effective Workplace Relationships |
978-1-76073-065-9 |
Other Resources
Online learning materials can be accessed by going into the RMIT web sites Online Learning Hub.
The online learning materials listed include:
- Course outlines
- Power point Presentations
- Supporting Reading material
- Industry relevant articles
- Activities.
Overview of Assessment
Performance Evidence
Evidence of the ability to:
- access and analyse information to achieve planned outcomes
- apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
- review and improve workplace outcomes in consultation with relevant personnel
- adjust interpersonal style and communications to respond to cultural and social diversity
- apply relationship management and communication skills with a range of people that:
- demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
- forge effective relationships with internal and/or external people and help to maintain these networks
- encourage participation and foster contribution of and respect for ideas and feedback
- provide support to colleagues to resolve difficulties.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
- give examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
- explain techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
- explain the impact of legislation and organisational policies on workplace relationships
- describe a range of methods and techniques for communicating information and ideas to a range of stakeholders
- outline problems solving methods
- explain methods to resolve workplace conflict
- explain methods to manage poor work performance
- explain how to monitor, analyse and introduce ways to improve work relationships.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
- relevant legislation, regulations, standards and codes
- relevant workplace documentation and resources
- case studies and, where possible, real situations
- interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.
You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
The course will have 3 assessments in total. The details of each assessment is as follows:
Assessment 1
It will be a case study. This assessment is due in weeks 11-13 of the semester with 3 - 4 groups presenting in class each week.
The purpose of the assessment is to give you the opportunity to critically investigate, evaluate and critique a case study involving the accountancy and/or bookkeeping industry, where there have been instances of unethical and/or unlawful organisational behaviour
The assessment provides an opportunity for you to engage in verbal exchanges, using language and concepts appropriate to your audience and adopting active listening and critical questioning techniques.
Assessment 2
It will be a presentation based on the case study completed in assessment 1. It is called PEER REVIEW.
Through the process of peer review, the purpose of the assessment is to critically investigate, evaluate and critique a case study presented by fellow students who have analysed instances of unethical and/or unlawful organisational behavior. (Assessment Task 1)
You should rigorously assess the facts, the opinions, the recommendations and the strategies presented and develop a range of thought provoking and challenging questions and points of view to further elicit an understanding of current workplace behaviors and the protective standards and legislation available to ensure an organisational culture that embraces ethical and lawful practices
Assessment 3
This Assessment is designed to help you reflect on your individual and team performance during the completion of the Group Assessment Tasks 1 and 2.
In this assessment task you will firstly answer a range of short answer questions and then apply your knowledge to take part in a series of different role-play scenarios. You will be presented with three (3) situations in which you will need to demonstrate your skills to be able to lead effective workplace relationships in the workplace.
The Assessment contains two parts:
Part A: Short Answer Questions
Part B: Role Play Scenarios
To be successful, you will have to complete all the assessments successfully.
Assessment Matrix
The assessment matrix that maps all the assessment is available on CANVAS under Assignments.
All assessments will utilise a competency-based model and will be deemed as either Satisfactory or Not Yet Satisfactory.
Other Information
Submission Requirements
You should:
- Ensure that you submit assessments on or before the due date.
- Always retain a copy of your assessment tasks. (Hard copy and soft copy)
- When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on Canvas.
- Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information: http://www.rmit.edu.au/students/assessment/extension
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w (unresolved)
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf
Resubmissions (VET Programs):
If you are found to be unsuccessful in a particular Course Assessment Task (or you do not submit/attend) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Grading & re-submissions
Re-submissions do not contribute to your overall grade for the course.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:
More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31
Marking Guide (Competency):
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
Course Overview: Access Course Overview