Course Title: Develop workplace communication strategies
Part B: Course Detail
Teaching Period: VE 2022
Class Number: 2009
Class Section: VALS
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: GEDU6080C
Course Title: Develop workplace communication strategies
School: 535T Social Care and Health
Campus: City Campus
Program: C5397 - Diploma of Community Services
Course Contact: Anne Fitzpatrick
Course Contact Phone: +61 3 9925 0329
Course Contact Email: anne.fitzpatrick@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to develop communication protocols specific to the workplace and is particularly pertinent for workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
This course is clustered for delivery with one (1) other course:
- CHCADV002 Provide advocacy and representation services
These courses are delivered together and assessed separately.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM003 Develop workplace communication strategies |
Element: |
1. Develop communication strategies |
Performance Criteria: |
1.1 Identify internal and external information needs 1.2 Identify competing or conflicting interests 1.3 Develop a range of communication strategies to meet organisation needs and goals 1.4 Develop a communication plan |
Element: |
2. Establish communication protocols |
Performance Criteria: |
2.1 Identify processes for adapting communication strategies to suit a range of contexts 2.2 Develop processes and protocols in line with communication strategies 2.3 Prepare information and resources to support the implementation of communication protocols |
Element: |
3. Promote the use of communication strategies |
Performance Criteria: |
3.1 Present information to staff regarding communication strategies, protocols and organisation standards 3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff 3.3 Maintain work-related networks and relationships to meet organisation objectives |
Element: |
4. Review communication practices |
Performance Criteria: |
4.1 Obtain feedback from others to assess communication outcomes 4.2 Record lessons learnt and identify opportunities for continuous improvement |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge you will be able to promote excellent communication protocols specific to the workplace and work effectively with a range of internal and external stakeholders.
Details of Learning Activities
This course will be a delivered with face to face demonstration of skills and knowledge supported by online resources.
Teaching Schedule
Semester 1, 2020 | ||
Week |
Topic |
Assessment / Learning activities |
Workshop 1 and 2 |
Introduction
How does VALS represent clients to achieve equality? The skills you need to represent the interests of clients:
How does VALS advocate for Aboriginal and Torres Strait islander to achieve equality
|
Provide advocacy and representation services - Assessment task 3 Knowledge questions |
Workshop 3 and 4 |
Representing clients
|
Provide advocacy and representation services -
|
Workshop 5 and 6 |
Managing workplace communication
Develop a communication strategy to communicate with clients (Assessment task 1)
Develop a digital communication strategy to communicate with clients (Assessment task 2)
|
Develop workplace communication strategies Assessment task 1 - communication plan (COM1 Moving premises) Assessment task 2 - digital communication (COM2 Digital strategy)
|
Workshop 7 and 8 |
Skills and knowledge for managing workplace communication Assessment task 3 - Knowledge questions
|
Develop workplace communication strategies Assessment task 3 - Knowledge questions (COM3 Knowledge questions) |
Learning Resources
Prescribed Texts
References
Other Resources
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Overview of Assessment
Assessment is ongoing throughout the course and will include work placement hours, practical demonstrations, group activities and reflection within the community services industry. Full assessment briefs will be provided and can be found on Canvas.
Assessment Tasks
Assessment task 1: Case scenario role play
Assessment task 2: Working with 2 clients
Assessment task 3: Knowledge questions
Assessment Matrix
The assessment matrix is located in canvas at the end of each assessment task.
Other Information
See Canvas for more information including resources for course delivery and assessment
Course Overview: Access Course Overview