Course Title: Develop and implement service programs
Part A: Course Overview
Program: C5428 Diploma of Youth Work
Course Title: Develop and implement service programs
Portfolio: Vocational Education
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
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Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
HWSS6112C |
City Campus |
TAFE |
535T Social Care and Health |
Face-to-Face or Internet |
Term1 2024 |
Course Contact: Dianne MacKay
Course Contact Phone: +61399254454
Course Contact Email: dianne.mackay@rmit.edu.au
Course Description
In this course, you will gain skills and knowledge required to engage young people, analyse service needs of particular groups and develop programs and services to meet those needs.
This unit is taught and assessed with
CHCPRP001 Develop and maintain networks and collaborative partnerships
Pre-requisites, Co-requisites and Assumed Knowledge
Pre-requisite Courses and Assumed Knowledge and Capabilities
Applicants must have completed a Certificate IV in Youth Work or a related field (Community Services, Disability & Alcohol & Other Drugs) and have been employed/volunteered (within the last 2 years) or are currently employed in a youth work/community services organisation working with young people.
National Competency Codes and Titles
National Element Code & Title: |
CHCCCS007 Develop and implement service programs |
Elements: |
1. Engage consumers in the analysis of service needs 2. Develop programs 3. Implement and monitor programs 4. Evaluate programs |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the below elements.
1. Engage consumers in the analysis of service needs |
1.1 Develop a plan for consumer participation and engagement in decisions about service provision 1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan 1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these 1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed 1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups 1.6 Evaluate broader organisation context and its impact on service delivery |
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2. Develop programs
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2.1 Facilitate input to program development from internal and external stakeholders 2.2 Engage people accessing programs in management processes and develop formal arrangements as required 2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes 2.4 Integrate both internal and external services as required 2.5 Determine financial, human and physical resource requirements 2.6 Develop supporting systems and procedures 2.7 Develop and integrate service evaluation methods, including mechanisms for feedback from people accessing service programs 2.8 Document program identifying priorities, timelines and responsibilities |
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3. Implement and monitor programs |
3.1 Communicate roles and responsibilities to relevant stakeholders 3.2 Facilitate provision of training to support implementation 3.3 Monitor service delivery against agreed objectives and budgetary frameworks 3.4 Make user interactions and feedback an integral part of ongoing monitoring 3.5 Identify and address problems in addressing the needs of service users in accordance with organisation procedures 3.6 Maintain relevant program and service delivery documentation
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4. Evaluate programs |
4.1 Assess capacity of programs to meet objectives 4.2 Seek and evaluate feedback from those using the service and other stakeholders 4.3 Modify programs as needed to meet changing requirements within policy and budgetary frameworks |
Overview of Assessment
This course is assessed in accordance with competency-based assessment.
To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.
Assessment 1- Engagement Plan
Assessment Task 2: Implementation and Evaluation Plan
Assessment Task 3: Program Review
Assessment Task 4: Presentation
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams