Course Title: Facilitate and review case management
Part A: Course Overview
Program: C5428 Diploma of Youth Work
Course Title: Facilitate and review case management
Portfolio: Vocational Education
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Important Information:
Please note that this course may have compulsory in-person attendance requirements for some teaching activities.
To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.
Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.
Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus
Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
HWSS8159C |
City Campus |
TAFE |
535T Social Care and Health |
Face-to-Face or Internet |
Term1 2024 |
Course Contact: Dianne MacKay
Course Contact Phone: +61399254454
Course Contact Email: dianne.mackay@rmit.edu.au
Course Description
In this course you will gain the skills and knowledge required to undertake case management meetings to plan, monitor and review service
This course is delivered and assessed with:
CHCYTH017 Develop and implement procedures to enable young people to address their needs
CHCYTH024 Manage service response to young people in crisis
Pre-requisite Courses and Assumed Knowledge and Capabilities
Applicants must have completed a Certificate IV in Youth Work or a related field (Community Services, Disability & Alcohol & Other Drugs) and have been employed/volunteered (within the last 2 years) or are currently employed in a youth work/community services organisation working with young people.
National Competency Codes and Titles
National Element Code & Title: |
CHCCSM013 Facilitate and review case management |
Elements: |
1. Determine response to case management. 2. Conduct case management meetings. 3. Develop a case management plan. 4. Monitor and review case work activities and processes. |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the listed elements.
1. Determine response to case management. |
1.1. Utilise case management processes in accordance with organisational policies and procedures. 1.2. Implement processes to enable the person to set goals and participate in case management processes. 1.3. Integrate cultural considerations into all aspects of case management planning. 1.4. Provide information on rights of appeal and avenues of complaint so the person understands their rights and responsibilities. |
2. Conduct case management meetings. |
2.1. Facilitate information sharing with the person, including confidentiality and consent, and establish a rapport. 2.2. Identify and agree on person and worker roles, responsibilities, boundaries, and processes of service delivery. 2.3. Determine and agree on organisational requirements, family and community needs, responsibilities and rights. |
3. Develop a case management plan. |
3.1. Collaborate with the person to identify strengths, abilities and goals and develop an agreed approach to case management, following a person-centred framework. 3.2. Develop a case management plan to reflect identified needs. 3.3. Work with the person to identify the full range of immediate, short- and long-term needs of the person and other relevant parties. 3.4. Establish and agree on processes to monitor and change case plan. 3.5. Identify strategies to deal with complex and high risk situations. 3.6. Assist person to set and achieve realistic targets for change or action and to take personal responsibility. |
4. Monitor and review case work activities and processes. |
4.1. Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and progress. 4.2. Assess the need for case plan changes and develop strategies for alternatives and ongoing interventions. 4.3. Negotiate with relevant parties any proposed changes arising from case review. 4.4. Document all case work interventions in compliance with evidence-based practice and confidentiality requirements. 4.5. Implement case closure according to organisational policy and procedures. |
Overview of Assessment
To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment.
Assessment will include:
1 of 5 Role Play
2 of 5 Role Play
3 of 5 Case Management Report
4 of 5 Knowledge Questions
5 of 5 Placement Logbook
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams