Course Title: Manage service response to young people in crisis

Part A: Course Overview

Program: C5428 Diploma of Youth Work

Course Title: Manage service response to young people in crisis

Portfolio: Vocational Education

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
HWSS8162C	City Campus	TAFE	535T Social Care and Health	Face-to-Face or Internet	Term1 2024

Course Contact: Dianne MacKay

Course Contact Phone: +61399254454

Course Contact Email: dianne.mackay@rmit.edu.au

Course Description

In this course you will gain the skills and knowledge required to undertake case management meetings to plan, monitor and review service 

This course is delivered and assessed with:

CHCYTH017 Develop and implement procedures to enable young people to address their needs

CHCCSM013 Facilitate and review case management

Pre-requisite Courses and Assumed Knowledge and Capabilities

Applicants must have completed a Certificate IV in Youth Work or a related field (Community Services, Disability & Alcohol & Other Drugs) and have been employed/volunteered (within the last 2 years) or are currently employed in a youth work/community services organisation working with young people.

National Competency Codes and Titles

National Element Code & Title:	CHCYTH024 Manage service response to young people in crisis
Elements:	1. Implement a trauma-informed framework for preventing crisis situations. 2. Support workers in responding to a crisis. 3. Follow up crisis situations.

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the listed elements.

1.  Implement a trauma-informed framework for preventing crisis situations.	1.1. Develop a framework to address prevention and response to critical situations, which consider the beliefs, rights and needs of young people and meet organisational, legislative and statutory requirements. 1.2. Review past crises to identify trauma-based responses to change. 1.3. Establish resources and mechanisms to assist workers to deal with crisis situations. 1.4. Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel. 1.5. Store and maintain all information related to crisis situations to maximise accuracy, currency and legibility. 1.6. Implement procedures to ensure young people have ready access to information that may help to resolve crisis situations.
2.  Support workers in responding to a crisis.	2.1. Establish protocols for managing potential and actual crisis situations. 2.2. Draft and regularly update procedures for the management of crises and communicate to workers and other relevant personnel. 2.3. Review crisis management procedures to ensure consistency with legal and organisational obligations and constraints. 2.4. Allocate resources for prompt and effective response to crisis situations. 2.5. Provide crisis response training and update briefings to workers on a regular basis. 2.6. Formulate advice for upgrade of organisational policies and procedures related to industrial and legislative requirements, including work health and safety (WHS).
3.  Follow up crisis situations.	3.1. Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisational policies and procedures. 3.2. Develop debriefing procedures and implement routinely. 3.3. Provide opportunity for participation in review and evaluation of organisational responsiveness. 3.4. Identify needs of all parties which arise from a crisis situation and develop strategies to ensure they are addressed.

Overview of Assessment

To demonstrate competency in this course you will need to complete all of the following pieces of assessment to a satisfactory standard. You will receive written feedback on all assessment.

Assessment will include:

1 of 5 Role Play

2 of 5 Role Play

3 of 5 Case Management Report

4 of 5 Knowledge Questions

5 of 5 Placement Logbook

 Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved

NYC: Not Yet Competent

DNS: Did not Submit for Assessment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Equitable Learning Unit if you would like to find out more (https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services)

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams