Course Title: Recognise and respond to crisis situations

Part A: Course Overview

Program: C5432 Diploma of Community Services

Course Title: Recognise and respond to crisis situations

Portfolio: Vocational Education

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Melinda Brown

Course Contact Phone: +61 3 9925 4580

Course Contact Email: Melinda.Brown@rmit.edu.au

Course Description

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CHCCCS019 Recognise and respond to crisis situations
Elements:	1. Identify imminent crisis situations 2. Address immediate safety concerns 3. Provide referral for crisis intervention support 4. Care for self

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

Overview of Assessment

There are two individual assessment tasks consisting of role plays, and short answer questions.