Course Title: Develop cross cultural communication and negotiation strategies

Part A: Course Overview

Program: C6169 Advanced Diploma of Business (Public Relations)

Course Title: Develop cross cultural communication and negotiation strategies

Portfolio: Vocational Education

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities. 

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption. 

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209. 

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus 


Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance. 


Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

BUSM8876C

City Campus

TAFE

650T Vocational Business Education

Face-to-Face or Internet

 Term1 2021

Course Contact: Nick Reynolds

Course Contact Phone: +61 3 9925 0791

Course Contact Email: nick.reynolds@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to apply effective cross cultural communication and negotiation skills, and to develop these skills in international education business contexts.

 It applies to individuals who manage education programs and projects in organisations from one or more international education sectors (schools, English language training organisations, vocational education and training, higher education, postgraduate education).


Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

BSBDIV803 Develop cross cultural communication and negotiation strategies

Elements:

1 Analyse own organisation's international education practices using theoretical models of culture

2 Evaluate cultural features of selected countries relevant to the business of education

3 Develop cross cultural awareness strategies, and communication and negotiation skills in an international education setting

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in developing and negotiating cross-cultural communication strategies within the education sector.

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to:

  • apply cross-cultural knowledge and protocols
  • effectively communicate with diverse groups and individuals in the work-related environment
  • research communication styles and methods, and cultural protocols for use with people from a range of countries
  • document cross cultural awareness and communication strategies
  • outline communication styles and methods, and cultural protocols for use with people from a range of countries
  • define culture and cultural diversity based on a number of theoretical models
  • identify cultural bias inherent in any conceptual model of culture
  • outline implicit and explicit similarities and differences within and between countries and cultures
  • list important cultural features of selected countries
  • describe various personal cultural assumptions shaping expectations and outcomes.


Overview of Assessment

Assessment Methods

A range of assessment methods will be used to assess practical skills and knowledge. The following assessment methods will be used specifically to assess competency in developing and negotiating cross-cultural communication strategies:

  • Project management
  • Written reports supported by practical assignments or tasks for individual assessment
  • Observation of workplace practice supported by personal interviews
  • Knowledge tests
  • Practical display with personal interview, presentations or documentation
  • Case studies
  • Real situations
  • Interaction with others.

You will be assessed on the criteria below:

Performance Evidence

Evidence of the ability to:

  • apply cross-cultural knowledge and protocols
  • effectively communicate with diverse groups and individuals in the work-related environment
  • research communication styles and methods, and cultural protocols for use with people from a range of countries
  • document cross cultural awareness and communications strategies.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • outline communication styles and methods, and cultural protocols for use with people from a range of countries
  • define culture and cultural diversity based on a number of theoretical models
  • identify cultural bias inherent in any conceptual model of culture
  • outline implicit and explicit similarities and differences within and between countries and cultures
  • list important cultural features of selected countries
  • describe various personal cultural assumptions shaping expectations and outcomes
  • identify sources of assistance for international students and visitors, including location of and access to interpreters
  • outline special types of communications for the international education environment.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – diversity field of work and include access to:

  • organisational policies and procedures related to international education practices
  • business technology
  • case studies and, where possible, real situations
  • interaction with others.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards received and use this information to improve your learning outcomes and final performance in the course are being met.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.

You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.

Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.