Course Title: Use communication to build relationships
Part B: Course Detail
Teaching Period: Term1 2018
Course Code: MKTG7971C
Course Title: Use communication to build relationships
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C4352 - Certificate IV in Youth Work
Course Contact: Dianne Mackay
Course Contact Phone: +61 (3) 9925 4454
Course Contact Email: dianne.mackay@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this unit students will develop the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust. This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.
This unit is taught and assessed with
CHCGRP002 Plan and conduct group activities and
CHCCDE003 Work within a community development framework
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM002 Use communication to build relationships |
Element: |
1. Communicate with clients and co-workers |
Performance Criteria: |
1.1 Identify and use appropriate communication techniques to communicate with clients and colleagues 1.2 Communicate in a manner that demonstrates respect, accepts individual differences and upholds rights 1.3 Represent the organisation appropriately and in accordance with communication policies and protocols 1.4 Provide information to clients and service providers in accordance with communication policies and protocols |
Element: |
2. Address communication needs |
Performance Criteria: |
2.1 Recognise and support communication needs of clients, colleagues and external networks 2.2 Facilitate access to interpreter and translation services as required 2.3 Identify and address problems and communication barriers 2.4 Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements 2.5 Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks |
Element: |
3. Facilitate meetings |
Performance Criteria: |
3.1 Develop an agenda and list of invited participants in consultation with appropriate people 3.2 Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols 3.3 Contribute to and follow objectives and agendas for meeting 3.4 Provide opportunities to fully explore all relevant issues and provide relevant information 3.5 Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members 3.6 Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed 3.7 Facilitate the resolution of conflict between participants 3.8 Minute or record meeting in accordance with organisation requirements 3.9 Evaluate meeting processes and identify lessons learned or opportunities for improvement |
Learning Outcomes
On successful completion of this course you will have developed the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course learning activities will be supported and complimented by RMIT’s on line learning management tool Canvas. Other essential learning activities take place during the workshops, and you will also be required to undertake independent studies. Some learning activities that you will undertake in the workshops are:
- Class discussion
- Documentary viewing and discussion
- Guest speaker
- Group work projects
- Questioning
Teaching Schedule
Class |
Teacher |
Topic |
Content |
Elements of Competency |
Resources |
Assessment Due Dates
|
1 |
Natalie Coleman & Kerrie Loveless |
Welcome, introductions, unit introduction |
|
|
|
|
2 |
Natalie Coleman & Kerrie Loveless |
Structure and function of communication |
|
CHCCOM002 1.1, 1.2, 1.3, 2.1, 3.6, CHCGRP002 1.1, 1.2, 2.6, 3.1, 3.2, 3.3, CHCCDE003 2.1, 2.4, 3.5, 3.7 |
|
|
3 |
Natalie Coleman & Kerrie Loveless |
Organisational policies and protocols in relation to working with clients, colleagues and stakeholders. |
|
CHCCOM002 1.1, 1.2, 1.3, 1.4, 2.1, 3.1, 3.2, 3.3, 3.8, 3.9 CHCGRP002 1.5, 2.4, 2.5, 3.2, 3.6, 3.7, 4.3 CHCCDE003 1.1, 2.4, 3.1, 3.2, 3.4, 3.5, 3.6, 3.8 |
|
In class assessment task 1: Writing a professional email in accordance with RMIT Style Guide – due Friday March 9th |
4 |
Natalie Coleman & Kerrie Loveless |
Introduction to Group Work |
|
CHCCOM002 1.1, 1.2, 1.4, 2.1, 2.3, 3.4, 3.5, 3.6, 3.8 CHCGRP002 1.1, 1.2, 1.3, 1.5, 2.2, 2.3, 2.4, 2.6, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, CHCCDE003 1.2, 1.3, 2.1, 2.4, 3.2, 3.3, 3.5, 3.7 |
|
|
5 |
Natalie Coleman & Kerrie Loveless |
Introduction to Community Development |
|
CHCCOM002 1.1, 1.2, 2.1, 2.4, 3.4, 3.5, 3.6, 3.7 CHCGRP002 1.1, 1.2, 2.1, 2.3, 2.4, 4.1, 4.3 CHCCDE003 1.1, 1.2, 1.3, 2.2, 2.4, 3.1, 3.2, 3.4, 3.6, 3.8 |
|
|
6 |
Natalie Coleman & Kerrie Loveless |
Respect and rights |
|
CHCCOM002 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 3.5, CHCGRP002 2.5, 3.2, 3.6, 3.7, 4.2 CHCCDE003 1.1, 1.3, 2.4, 3.1, 3.6, |
|
|
7 |
Natalie Coleman & Kerrie Loveless |
Supporting people with communication barriers |
|
CHCCOM002 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 3.4, 3.5, CHCGRP002 2.2, 2.4, 2.6, 3.1, 3.2, 3.5, 3.6, 3.7, 4.2 CHCCDE003 1.2, 2.1, 2.4, 3.3, 3.5, 3.7 |
|
In class assessment task 2: Create a poster that describes client rights to privacy and confidentiality OR service providers Duty of Care responsibility – due Friday March 16th |
8 |
Natalie Coleman & Kerrie Loveless |
Conflict resolution |
|
CHCCOM002 1.1, 1.2, 1.3, 1.4, 2.2, 2.2, 2.3, 2.4, 2.5, 3.6, 3.7, 3.9. CHCGRP002 2.3, 2.5, 2.6, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 4.1, 4.2, 4.3 CHCCDE003 1.3, 2.1, 2.4, 3.7 |
|
|
9 |
Natalie Coleman & Kerrie Loveless |
Rapport building for community development and group work |
|
CHCCOM002 1.1, 1.2, 1.3. 1.4, 2.1, 2.3, 2.4, 2.5, 3.4, 3.5, 3.6, CHCGRP002 2.1, 2.2, 2.3, 2.5, 2.6, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 4.1 CHCCDE003 1.2, 1.3, 2.1, 2.2, 2.4, 3.3, 3.6, 3.7, 3.8 |
|
|
10 |
Natalie Coleman & Kerrie Loveless |
Identifying the needs of a group or community |
|
CHCCOM002 1.1, 1.4, 2.1, 2.2, 2.3, 3.4, 3.6, CHCGRP002 1.1, 1.2, 2.2, 2.3, 2.4, 2.6, CHCCDE003 1.1, 1.2, 1.3, 3.1, 3.2 |
|
|
11 |
Natalie Coleman & Kerrie Loveless |
Professional behaviour of a youth worker |
|
CHCCOM002 1.1, 1.2, 1.3, 1.4, 2.3, 2.4, 2.5, 3.4, 3.5, 3.9, CHCGRP002 2.1, 2.2, 2.3, 2.5, 3.1, 3.3, 3.5, 3.6, 4.2, 4.3 CHCCDE003 1.1, 1.2, 2.1, 2.4, 3.3, 3.5, 3.6, 3.7, 3.8 |
|
|
12 |
Natalie Coleman & Kerrie Loveless |
Collaboration for effective communication, community development and group work |
|
CHCCOM002 1.1, 1.2, 1.3, 1.4, 2.1, 2.3, 2.4, 2.5, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9 CHCGRP002 1.4, 1.5, 2.1, 4.1, 4.2, 4.3 CHCCDE003 1.1, 1.2, 1.3, 2.1, 2.2, 2.4, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.8 |
|
|
13 |
Natalie Coleman & Kerrie Loveless |
Administrative and practical responsibilities in community development and group work |
|
CHCCOM002 1.1, 1.3, 1.4, 2.2, 2.3, 2.5, 3.1, 3.2, 3.3, 3.8, 3.9 CHCGRP002 1.1, 1.3, 1.4, 1.5, 2.2, 2.4, 2.6, 4.1, 4.2, 4.3 CHCCDE003 1.3, 2.3, 3.2, 3.4, 3.5, 3.8, |
|
|
14 |
Natalie Coleman & Kerrie Loveless |
Evaluation |
|
CHCCOM002 1.2, 1.3, 2.5, 3.9 CHCGRP002 2.2, 3.7, 4.1, 4.2, 4.3 CHCCDE003 3.5, 3.8 |
|
|
15 |
Natalie Coleman & Kerrie Loveless |
Assessment |
Complete assessment task 3 in class |
|
|
In class assessment task 3: complete the short answer questions 1-5 provided and submit to Canvas – due 20th April 2018 |
16 |
Natalie Coleman & Kerrie Loveless |
Form Groups for Major Assessment |
|
|
|
|
17 |
Natalie Coleman & Kerrie Loveless |
Activity Planning |
Choosing and describing your target group. Finding and describing evidence for your plan. |
CHCCOM002: 1.1, 1.2, 1.3, 1.4, 2.3, 3.4, 3.5, 3.8 |
|
|
18 |
Natalie Coleman & Kerrie Loveless |
Activity Planning and Meeting 1 |
|
CHCCOM002: 3.1, 3.2, 3.3, 3.8, 3.9 |
|
|
19 |
Natalie Coleman & Kerrie Loveless |
Activity Planning |
Completing a goals and objectives table. Understanding and describing roles and responsibilities. |
CHCCOM002: |
|
|
20 |
Natalie Coleman & Kerrie Loveless |
Activity Planning and Meeting 2 |
Group Activity must have been decided by the end of today. |
CHCCOM002: 3.1, 3.2, 3.3, 3.8, 3.9 |
|
|
21 |
Natalie Coleman & Kerrie Loveless |
Activity Planning and Implementation |
Connecting your project plan to models and theories of community development and group work. |
|
|
|
22 |
Natalie Coleman & Kerrie Loveless |
Activity Planning, Implementation and Meeting 3 |
|
CHCCOM002: 3.1, 3.2, 3.3, 3.8, 3.9 |
|
|
23 |
Natalie Coleman & Kerrie Loveless |
Activity Planning and Implementation |
Legal and Ethical considerations for projects including OH&S considerations. |
|
|
|
24 |
Natalie Coleman & Kerrie Loveless |
Activity Planning, Implementation and Meeting 4 |
Ensure PART A of your project plan has been completed and submitted by FRIDAY 18th MAY PART A must be submitted BEFORE your planned activity date. |
CHCCOM002: 3.1, 3.2, 3.3, 3.8, 3.9 |
|
Assessment Task 4 Part A due Friday 18th May |
25 |
Natalie Coleman & Kerrie Loveless |
Activity Planning and Implementation |
Planning your evaluation |
|
|
|
26 |
Natalie Coleman & Kerrie Loveless |
Activity Planning, Implementation and Meeting 5 |
|
CHCCOM002: 3.1, 3.2, 3.3, 3.8, 3.9 |
|
|
27 |
Natalie Coleman & Kerrie Loveless |
Activity Implementation |
|
|
|
|
28 |
Natalie Coleman & Kerrie Loveless |
Activity Implementation and Meeting 6 (if required) |
|
CHCCOM002: 3.1, 3.2, 3.3, 3.8, 3.9 |
|
Assessment Task 4 Part B and D due Friday 1st June |
29 |
Natalie Coleman & Kerrie Loveless |
Activity Evaluation |
|
|
|
|
30 |
Natalie Coleman & Kerrie Loveless |
Activity Evaluation |
|
|
|
|
31 |
Natalie Coleman & Kerrie Loveless |
Final Wrap Up |
|
|
|
|
32 |
Natalie Coleman & Kerrie Loveless |
Final Wrap Up |
|
|
|
Assessment Task 4 Part C due Friday 15th June |
Learning Resources
Prescribed Texts
References
Other Resources
Learning resources
You will be provided with the resources and tools for learning in this course. These resources will also be provided in Canvas. They include recommended texts, relevant learning materials from subject experts and websites, DVD’s, class notes, case studies.
Overview of Assessment
Assessment Task 1
Write an email to demonstrate professional communication skills
Assessment Task 2
Create a poster to convey EITHER youth work clients rights to privacy and confidentiality OR the service providers responsibility to provide duty of care to youth work clients.
Assessment Task 3
Written response to five questions on community development theories and models of practice (100-150 words per questions)
Assessment Task 4
- Working in groups plan and implement a public community development activity at RMIT.
- Answer questions regarding the planning, developing, implementing and evaluating of your project
- Arrange a series of meetings and submit an agenda and the minutes for planning and implementing your activity.
You should refer to the assessment plan which is available on Blackboard for details of each assessment task and for detailed assessment criteria.
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca
Assessment Tasks
Assessment Task 1
Professional communication - Email
For this assessment task you are required to apply your knowledge of written professional written communication using the RMIT Style Guide.
Assessment Task 2
Create a poster to convey EITHER youth work clients rights to privacy and confidentiality OR the service providers responsibility to provide duty of care to youth work clients. Make your poster using any digital software OR with paper and pencils/crayons etc. You will need to provide your own materials.
Assessment Task 3
Short Answer Questions. Written response to five questions (100-150 words per question)
For this assessment task you are required to apply your knowledge of community development.
Assessment Task 4
Developing and implementing a community-focused project
Working in small groups of 5 or more students to formulate a plan for a community development project. This will include planning, developing, implementing, facilitating and evaluating the project.
There are several parts to this activity:
- Plan the project and the details for delivery.
- Deliver an event/activity/project at RMIT City Campus.
- Report and reflect on the implementation and evaluation of the project.
- Provide evidence of your work as a group.
- Provide your meeting agendas and minutes.
Assessment Matrix
Other Information
Work Integrated Learning
Work Integrated Learning course is part of the Certificate IV in Youth work qualification. You must complete 80 hours of work placement in a youth work organisation, undertaking the kinds of professional tasks you could expect to perform employed as a youth worker.
Police Check
You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and will need to pay the associated costs.
or
You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.
Working with Children
You must provide evidence of a satisfactory Working with Children check before undertaking work placements and will need to pay the associated costs.
or
You may be required to obtain a satisfactory Working with Children Check at the request of their placement agency.
Immunisation
You may be required to provide evidence of immunisation for certain diseases before undertaking work placement. You will need to discuss the specific requirements of your placement with the course coordinator and/or WIL practitioner and will need to pay the associated costs for immunisation.
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.
Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration
Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
1. a) You believe an error has occurred in the calculation of the grade; or,
2. b) You believe the assessment did not comply with criteria published in the Course Guide; or,
3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site: https://www.rmit.edu.au/students/student-essentials/rights-and-responsibilities/appeals
Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity
The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing
Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student's work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93
Course Overview: Access Course Overview