Course Title: Determine and confirm client business requirements

Part B: Course Detail

Teaching Period: Term2 2021

Course Code: BUSM7974C

Course Title: Determine and confirm client business requirements

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C4401 - Certificate IV in Information Technology Networking

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email: vehs@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Hash Cutchhi

Teacher

E: hash.cutchhi@rmit.edu.au 

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this course.

Course Description

This unit defines the competency required to Determine and confirm client business expectations.

When you undertake this unit you will develop the ability to gather, identify and record client business requirements, and to verify that the information is accurate, relevant and complete.

The outcome of the unit is for you to be able to gather information to determine business system requirements to meet a client’s expectations and needs. 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTICT401 Determine and confirm client business requirements

Element:

1. Determine context of business need or problem

Performance Criteria:

1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used

1.2 Choose information gathering method and develop questions appropriate to business problem

1.3 Develop objectives and identify expected outcomes to be achieved

1.4 Document the business problem

1.5 Submit documentation to appropriate person for substantiation

Element:

2. Gather information

Performance Criteria:

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter

2.2 Record client responses

2.3 Analyse gathered information to identify new system requirements and establish problem specifications

2.4 Document system requirements and problems

2.5 Analyse physical requirements and identify changes required to implement new systems

Element:

3. Confirm system specifications

Performance Criteria:

3.1 Check documentation to ensure it meets client business needs

3.2 Submit documentation to the client for verification of accuracy and approval

3.3 Make changes to the documentation as necessary and indicated by the client

3.4 Submit documentation to client for final approval or sign-off

Learning Outcomes


Learning Outcomes

  • Learn how to ascertain and clarify what a client’s needs or problems are.
  • Learn how to gather information from a client and various sources.
  • Develop objectives and identify expected outcomes to be achieved.
  • Gather information to establish the system requirements and problems.
  • Analyse gathered information to identify new system requirements and changes required to implement new systems.
  • Confirm and document system specifications for client approval.


Details of Learning Activities

Determine and Confirm Client Business Requirements (DCCBR), is about developing your skills and ability to identify and record client business requirements in their IT environment, and to then verify that the information is accurate, relevant and complete. In doing this you will be able to provide a service to solve their problems.

This course has been designed to help you understand a variety of different areas such as:

  • The importance of communication
  • The importance of working in teams
  • Understanding your value
  • Delegation and understanding your role
  • Important Project Management concepts

You will through the Integrated Assignment assessment be required to analyse a business scenario in order to accurately determine the requirements of a client and then engage with your peers and your teacher to have the requirements verified for accuracy.

You will also need to demonstrate satisfactory level of knowledge in the various concepts that will be taught to you in class. These will include but not be limited to:

  • Developing an understanding of business domain, mission and vision.
  • Terms such as Goals, Objectives, Requirement, Stakeholder, Constraint, Assumption, Risk, etc.
  • Describing a variety of data gathering techniques
  • Describing areas related to the client business in detail
  • Interpreting functional organisational charts
  • Outlining physical requirements of the client's business, taking into account current system functionality, geography,                    environment, client user and cost constraints
  • Describing products related to data capture
  • Discussing the role of stakeholders and the degree of stakeholder involvement.

We hope you will enjoy the challenges of this course and of the integrated assignment and develop your IT skills along with your skills in communication and teamwork.


Teaching Schedule

 


 Week Beginning Ending Topics


Monday Sunday
Semester 2 1 05-07-21 11-07-21 Introduction and Course Overview

2 12-07-21 18-07-21 Requirements Elicitation Techniques

3 19-07-21 25-07-21 Requirements Gathering and Analysis (Demo) 

4 26-07-21 01-08-21 Integrated Assignment Stage 1: Requirements Gathering and Analysis (Practical) 

5 02-08-21 08-08-21 Determining and specifying requirements (Demo)

6 09-08-21 15-08-21 Integrated Assignment Stage 1: Requirements Specification and Verification (Practical)

7 16-08-21 22-08-21 Integrated Assignment Stage 2: Amended Requirements (Demo)

8 23-08-21 29-08-21 Scoping the Project and WBS
Mid-semester Break 30-08-21 05-09-21

9 06-09-21 12-09-21 Integrated Assignment Stage 2: Amended Requirements (Practical)

10 13-09-21 19-09-21 Analysing Software Requirements

11 20-09-21 26-09-21 Integrated Assignment Stage 3: Requirements Documentation (Demo)

12 27-09-21 03-10-21 Writing a requirements document 

13 04-10-21 10-10-21 Verifying the Project Meets Requirements: SUCCESS CRITERIA

14 11-10-21 17-10-21 Integrated Assignment Stage 3 :  Practical Session 1

15 18-10-21 24-10-21 Integrated Assignment Stage 3 :  Practical Session 2

16 25-10-21 31-10-21 Integrated Assignment Stage 3 :  Practical Session 3

17 01-11-21 07-11-21 Final Resubmissions

18 08-11-21 14-11-21 Revision


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Knowledge Assessment 1 – Written Test

Product Assessment 2 – Integrated Assignment (Project) (stage 1, Stage 2, Stage 3)

Student must be competent in all elements to successfully complete the course.

Assessment  Mapping Matrix 

 

Element/

Performance Criteria Covered

Assessment 1

Assessment 2 

 

 

Stage 1

Stage 2

Stage 3

1.1

 

 

 

X

1.2

X

X

 

 

1.3

 

 

 

X

1.4

X

 

 

X

1.5

 

X

X

X

2.1

X

X

 

 

2.2

 

X

X

X

2.3

X

X

X

 

2.4

 

 

 

X

2.5

X

X

X

 

3.1

X

X

X

X

3.2

 

X

X

X

3.3

 

X

X

X

3.4

 

X

X

X


 


Assessment Tasks

1. Knowledge Assessment Task.

    This comprises of a Written Test consisting of 5 essay-type questions that require 200-250 word responses.

2. Product Assessment Task

    This comprises 3 stages.

    Stage 1 requires you to elicit requirements using a questionnaire tool, analyse requirements, establish requirement                        specifications and create a Bill of Materials specifying required Hardware and Software for a Network.

    In Stage 2, some additional equipment is sought by the client, causing some requirement specifications to change. Also, you        now have to plan and document the required work on the project using a Work Breakdown Structure tool.

    In Stage 3, Scoping document needs to be written. This document is used to ensure that the business problem is well                    understood, and all client needs are met. This should allow for the objectives being met and project being a success.

These tasks assesses the following Course Learning Outcomes (CLOs).


Assessment Matrix

Unit Code & title

ICTICT401 – Determine and Confirm Client Business Requirements


Element

Performance criteria

 

 

 

 

 

 

Assessment

      Task 1: Written Questions and Answers  (QW)

Assessment Task 2: Requirements Gathering and Analysis  (RGA)

Assessment

Task 3: Determine Requirements

Assessment

Task 4: Scoping Document

 

 

1. Determine context of business need or problem

1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used

 

 

 
  • Executive Summary
  • Project Goals and Objectives
  • List of Project Tasks/WBS
  • Project Scope Statement

1.2 Choose information gathering method and develop questions appropriate to business problem

 

Task 1

 

 

1.3 Develop objectives and identify expected outcomes to be achieved

 

 

 
  • Project Goal/s and Objectives

1.4 Document the business problem

 

 

 
  • Project Background

1.5 Submit documentation to appropriate person for substantiation

 

Task 6

Task 4

Task 2

2. Gather information

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter

 

Task 1

 

 

2.2 Record client responses

 

Task 2

Task 1
  • Project requirements
  • Project Deliverables

2.3 Analyse gathered information to identify new system requirements and establish problem specifications

 

Task 3

Task 1 and 3

 

2.4 Document system requirements and problems

 

 

 
  • Project requirements
  • Project Deliverables

2.5 Analyse physical requirements and identify changes required to implement new systems

 

Task 3 and 4

Task 1, 2 and 3

 

3. Confirm system specifications

3.1 Check documentation to ensure it meets client business needs

 

Task 6 and 7

Task 4 and 5

Task 2

3.2 Submit documentation to the client for verification of accuracy and approval

 

Task 7

Task 5

Task 3

3.3 Make changes to the documentation as necessary and indicated by the client

 

Task 7

Task 5

Task 3

3.4 Submit documentation to client for final approval or sign-off

 

Task 7

Task 5

Task 3


Performance Evidence 

Evidence of the ability to:

Assessment Task 1: Written Questions and Answers (QW)

Assessment Task 2: Requirements Gathering and Analysis (RGA)

Assessment Task 3: Determine Requirements

Assessment ask 4: Scoping Document
  • use investigative techniques to obtain information and document the business system problem

 

Task 1, 2, 3 and 4

Task 1 and 2

 
  • produce a clear statement of business expectations and needs, including critical business requirements.

 

Task 5

Task 3

Scoping document


Knowledge Evidence 

 

To complete the unit requirements safely and effectively, the individual must:

Assessment Task 1: Written Questions and Answers (QW)

Assessment Task 2: Requirements Gathering and Analysis (RGA)

Assessment Task 3: Determine Requirements

Assessment ask 4: Scoping Document
  • describe a variety of data gathering techniques

Question 1

 

 

 
  • describe areas related to the client business in detail

Question 5

 

 

 
  • interpret functional organisational charts

Question 2

 

 

 
  • outline physical requirements of the client's business, taking into account current system functionality, geography, environment, client user and cost constraints

 

Task 1, 2, 3 and 4

Task 1, 2 and 3
  • Project requirements
  • Project Deliverables
  • Project Assumptions
  • Project Constraints
  • Risk Analysis
  • Updated Estimates
  • describe products related to data capture

Question 3

 

 

 
  • discuss the role of stakeholders and the degree of stakeholder involvement

Question 4

 

 

 

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):
You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:

  • Relevant
  • Current
  • Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.
 

Study and learning Support: 

Study and Learning Centre (SLC) provides free learning and academic development advice to you. 
Services offered by SLC to support your numeracy and literacy skills are: 

assignment writing, thesis writing and study skills advice 
maths and science developmental support and advice 
English language development 

Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support 

Equitable Learning Services (ELS):

If you are suffering from long-term medical condition or disability, you should contact Equitable Learning Services (ELS) to seek advice and support to complete your studies.
Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).

Late submission: 

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager. 
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted. 
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date. 

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked. 


Special consideration: 

Please Refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration 

Plagiarism: 

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University. 

Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism. 

Other Information: 

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview