Course Title: Communicate and work in health or community services

Part B: Course Detail

Teaching Period: VE 2023

Class Number: 3316

Class Section: DIS2

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6078C

Course Title: Communicate and work in health or community services

Important Information:

This course is delivered and assessed in a cluster with;

• CHLEG001 Work Legally and Ethically   • CHCDIV001 Work with diverse people • HLTWHS002 Follow safe work practices for direct client care 

School: 535T Social Care and Health

Campus: City Campus

Program: C3413 - Certificate III in Individual Support (Disability)

Course Contact: Manpreet Atwal

Course Contact Phone: +61 3 9925 7932

Course Contact Email: manpreet.atwal@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Pre-requisites, Co-requisites and Assumed Knowledge

None

Course Description

This course applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision. 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM005 Communicate and work in health or community services

Element:

1 Communicate effectively with people

Performance Criteria:

1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect

1.2 Communicate service information in a manner that is clear and easily understood

1.3 Confirm the person’s understanding

1.4 Listen to requests, clarify meaning and respond appropriately

1.5 Exchange information clearly in a timely manner and within confidentiality procedures

Element:

2. Collaborate with colleagues

Performance Criteria:

2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions

2.2 Identify lines of communication between organisation and other services

2.3 Use industry terminology correctly in verbal, written and digital communications

2.4 Follow communication protocols that apply to interactions with different people and lines of authority

Element:

3. Address constraints to communication

Performance Criteria:

3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures

3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques

3.3 Use communication skills to avoid, defuse and resolve conflict situations

Element:

4. Report problems to supervisor

Performance Criteria:

4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor

4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people

4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities

4.4 Refer unresolved conflict situations to supervisor

Element:

5. Complete workplace correspondence and...

Performance Criteria:

5.1 Complete documentation according to legal requirement and organisation procedures

5.2 Read workplace documents relating to role and clarify understanding with supervisor

5.3 Complete written and electronic workplace documents to organisation standards

5.4 Follow organisation communication policies and procedures for using digital media

5.5 Use clear, accurate and objective language when documenting events

Element:

6. Contribute to continuous improvement

Performance Criteria:

6.1 Contribute to identifying and voicing improvements in work practices

6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements

6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development

6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action

Learning Outcomes


 

On successful completion of this course you will have the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

 


Details of Learning Activities

Learning activities   This unit of competence is delivered and assessed with:   • CHCLEG001 Work legally and ethically  • CHCDIV001 Work with diverse people • HLTWHS002 Follow safe work practices for direct client care    Some of the examples of learning activities are: • Intensive workshops • Class exercises and discussions • Experiential simulated activities • Guest speakers • Peer assisted learning • Online learning activities & group discussions  


Teaching Schedule

Week

Topic

Assessment / Learning activities

Week 1

                        

      GEDU6078C, HWSS6068C, GEDU6077C, OHTH5920C

     Legal and Ethical

      Communication
  • Communicate effectively with people
  • Collaborate with colleagues
  • Address constraints to communication
  • Identify and respond to legal requirements
  • Recognise potential or actual breaches and report according to organisation procedures
  • Reflect on own perspectives

Week 2

 

      Follow safe work practices
  • Report problems to supervisor
  • Refer unresolved conflict situations to supervisor
  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling
  • Identify the scope and nature of own ethical responsibilities
  • Use communication skills to avoid, defuse and resolve conflict situations
  • Recognise own personal values and attitudes and consider ensuring non-judgemental practice
  •  
  • AT2
  •  

 

Week 3

 

 

      Documentation

      Diversity at workplace

      Follow safe work practices (Infection Control)

 
  • Complete workplace correspondence and documentation
  • Follow safe work practices for infection control
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups
  • Identify any client-related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures
  • Practical work in preparation for assessment
  • Use of equipment and role play practical experience
  • Practice with documentation
  • AT1

Week 4

 

 

     Diversity at workplace

     Legal and Ethical
  • Contribute to continuous improvement
  • Appreciate diversity and inclusiveness, and their benefits
  • Identify and meet ethical responsibilities
  • Contribute to workplace improvements
  • AT3

 

Week 5

 

     Legal and Ethical

 

  • Identify the scope and nature of own legal rights and responsibilities
  • Identify and take opportunities to contribute to the review and development of policies and protocol
  • AT4 
  •  

          

       


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

 

 


Overview of Assessment

This unit of competency is delivered and assessed with the following units of competency:

 

• CHDLEG001 Work legally and ethically

• CHCDIV001 Work with diverse people

• HLTWHS002 Follow safe work practices for direct client care 

 

Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.


Assessment Tasks

Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

AT1- Three DOBS Situations: a) Meal Assistance b) Activity Assistance c) Emergency Simulation (Manual Handling)

AT 2- Reflection Questions

 AT3- Risk Assessment

 AT 4- (Part 1) Workplace Health and Safety (WHS) Knowledge

 AT4- (Part 2) Legal and Ethical

 AT4- (Part 3) -Communication and working together


Assessment Matrix

Students have access to the marking rubric for each assessment task via the Canvas shell

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview