Our services have moved online

Following the Victorian Government's mandate to shut down all non-essential activity in response to COVID-19, the Study Support Hub is currently providing all services via Ask the Library online chat (see below).

For more information check out the Coronavirus Faqs page.



Get help with your coursework

Expert Learning Advisors and Librarians are available to help you with:

  • assignment planning and structure
  • writing, referencing and online resources
  • general study skills
  • maths, engineering, chemistry and physics coursework
  • and more!

You can chat with librarians anytime between 9am to 8.30pm Monday to Friday and 10am to 4.30pm Weekends and Public holidays.

Learning Advisors are available between 10am to 4pm Monday to Friday

Get one-on-one help.

About this service

You’ll work one-to-one with expert Learning Advisors and Librarians who can help you with planning and writing essays, maths and science coursework, research, referencing and more.

First, you’ll be asked a couple of questions about what you’d like help with, then you’ll be partnered with a relevant learning advisor who’ll work one-to-one with you on your assignment or task. You may also be referred to a librarian if you need help with research, or a peer mentor if you need help with online resources and systems.


A learning advisor can:

  • help you understand the task and plan your assignment,
  • give feedback on your writing,
  • discuss strategies to help you improve,
  • assist you to develop effective and critical reading skills,
  • refer you to helpful resources.

Please note: Learning advisors do not proofread, or do your work for you. However, they can help you structure your ideas and identify areas of improvement.

A STEM learning advisor can:

  • help you with any maths, statistics, physics or chemistry related study or coursework

A librarian can:

  • help you find scholarly information for your assignment
  • provide advice on developing your research skills
  • refer you to online referencing resources

A peer mentor can:

  • ask questions to help you clarify your thoughts and ideas
  • share tips, study techniques and strategies
  • offer advice on maths, physics and chemistry problems
  • help out with basic computer skills
  • direct you to workshops and resources
  • Clarify what is required with your lecturer/tutor if you don’t understand the task.
  • Try to identify the main areas you’re having problems with.
  • Check out the Learning Lab's essay or report writing online resources to see if you’re on track.
  • The assignment question or brief.
  • A hard copy of your draft, if you have started.
  • Ideas about specific problems.
  • Your student card or ID number.

You'll get about 20 minutes of one-to-one time with a writing learning advisor. After that, you’re welcome to stay in the Library and work independently on your task so you can come back to the learning advisor again if you have further questions.

STEM students can ask questions at any time. Just let the STEM learning advisor know.

Our staff can help you at all stages of the assignment process, including understanding the question and planning the assignment. We recommend you come in as soon as you receive your assignment task.