IT support and systems

Access RMIT IT systems, find software to use in your studies, or get tech support if you need help.

Global Microsoft 365 outage

14 Nov, 11.30am. Access has been restored to Microsoft Outlook, Copilot, Teams and other applications, following a global outage. Students can access Microsoft applications as normal. The Microsoft Global Outage took place between 4.30am AEDT 13 November and 1.30am AEDT 14 November, this may impact time stamps on emails received and sent as services were restored.

At this time, we do not believe any data has been lost as part of the outage. We are unable to confirm if Outlook emails or Teams messages sent during the outage have been delivered, however as this was a global outage, many other organisations will also have experience service disruptions yesterday. If your message was critical or urgent, please check with the intended recipient or sender and correspond as needed.

Cyber Alert! Scams related to the current Microsoft outage

There are reports that SMS and email-based scams are circulating asking users to log in to get Microsoft outage updates.  It's important to stay vigilant, do not share your private details and only trust official RMIT channels.

No further action is required from students at this time.

Microsoft is retiring SMS and voice authentication on 1 February 2027

If you use these options to sign in to RMIT systems, switch to a supported authentication method by 30 November 2026 to ensure your access to systems is maintained. RMIT recommends using the free Microsoft Authenticator app. For download and setup instructions, go to Multi-factor authentication.

Logging in to RMIT systems

RMIT systems

Need tech help? Contact IT Service Connect

If you're having trouble accessing or using an RMIT system, contact IT Service Connect for personalised assistance.

Contact IT Service Connect

More IT services and resources

Cyber safety

All students and staff are responsible for doing their part to protect RMIT data, systems and personal information.

Students use the computers at the City Campus.

Computers on campus

All RMIT Library locations have computers that students can use and book.

Two students work on paperwork and laptops.

Printing on campus

Find out where and how to print, scan and photocopy on campus using the RMIT printing system.

Free software and apps for students

Download software for use in your studies, including Adobe Creative Cloud, Microsoft 365 and more.

Val GenAI Chatbot

Val is RMIT’s generative artificial intelligence tool. It’s like ChatGPT, but private, secure and free for RMIT students to use.

RMIT Adobe Creative Campus

Access Adobe software for free and get in-person help using it from coaches at the Adobe Hub.

Screenshot of the RMIT app homescreen and map function.

Get the RMIT App

Find all your essential student resources in one app, including class timetables, Canvas, important dates and campus maps.

Download the RMIT App

IT policies and documentation

Need help?

If you're having trouble accessing an RMIT system, try resetting your password via RMIT ID and password and check that you have multi-factor authentication correctly set up
For personalised IT assistance, contact IT Service Connect

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Sentient' by Hollie Johnson, Gunaikurnai and Monero Ngarigo.

Learn more about our commitment to Aboriginal and Torres Strait Islander peoples