Contact Future Skills short courses

The majority of Future Skills courses require:

• A computer with reliable internet access. 
  Certain courses may require specific versions of operating systems for your computer so check for additional details.
• Slack: we use Slack as a channel for student-to-student and student-to-mentors discussions. See Slack’s privacy policy and terms.
• Credly: Credly is a digital badge or credential that you can opt in to receive after the completion of a course. You can post your credential on LinkedIn and other social media platforms. See Credly’s terms and privacy policy
• Zoom: Zoom is used for weekly live webinars (similar to a video conference) that facilitates a class discussion online.

Some courses may require you to access additional software and applications, please see your course for further details.

For courses in partnership with Udacity

Under our partnership, Udacity provides specialist course content. See Udacity’s terms and privacy policy. 

At RMIT, we do our best to ensure you have the best student experience as possible. As a student, you will be part of a mentor group, led by an industry expert on hand to provide subject matter and career advice. Your mentor will run expert webinars on a weekly basis or facilitate daily Slack discussion for one week courses. For all our courses, your peer group will be on hand to provide further support. Your mentor will also provide expert feedback on your assessments ensuring you keep progressing on your study journey. 

For students studying a course in partnership with Udacity, you will be supported by Udacity’s expert technical mentors and project reviewers with access to their career coaching services. You’ll also have access to Udacity’s student Hub to connect with your peer group and learning community.

RMIT has an Equitable Learning Services team (ELS team) that helps support and create equal opportunities for students with disability, long-term illness and/or mental health condition. We also support primary carers.

ELS works in partnership with students to create an Equitable Learning Plan. A plan is tailored to the individual, supports their needs and establishes how RMIT can provide ongoing assistance so they can access and participate in your studies as any other students. If you feel this service will be of assistance, we do recommend reaching out to them prior to your studies commencing.

If you feel this service will be of assistance, we do recommend reaching out to them prior to your studies commencing.

If you would like to register as an online student, please download and complete the Self-Registration Form (PDF) (under How to register) with your health care provider and make an appointment by emailing els@rmit.edu.au with the subject title “Online Future Skills ELS appointment – Your name”.

Your industry mentor or project reviewer will review and provide specific feedback on your work.

For six and eight-week short courses, you are eligible for one, 15 minutes, 1:1 session with your mentor.  For our courses powered by Udacity, you will have access to an online forum with 24-hour mentor support.

If you cannot submit your project by the due date, you will receive an automatic 1-week extension to submit your project.

Any projects submitted during the extension period will not have the opportunity for resubmission. Therefore, by submitting your project on time, you will be allowed to resubmit your work for grading should you not obtain mastery of the marking guide in your first submission.

You should receive your grades within 10 days of submitting.

If you submit your work on time but are unsuccessful in demonstrating competency of each assessment criteria outlined in your final project, you will be given an opportunity to resubmit your project once grades are available.

The project area will be updated with your new submission date, which is five (5) days from when you have received your initial grade.

Once you’ve revised your work, simply resubmit your project online and notify your mentor. You should receive your grades within 10 days of submitting. Our policy allows for two attempts at your final project.

If you have any challenges with the resubmission process, please contact us above.

For students studying a course in partnership with Udacity

Please refer to your Udacity progress tracker to see when projects need to be submitted. You may resubmit your projects as often as you need, please reach out to Udacity’s technical mentors for further support or liaise with our Learner Success Advisors via the above contact channels if you need further support.

We understand that life gets in the way. If you have purchased your course directly on our website, you will be able to self-manage your enrolment prior to Census date (Monday of week 1). To manage your enrolment, please follow the next steps:

• Access your course via the link in your email confirmation
• Click on the course you are managing
• Click the Deferral or Cancellation option
• Confirm your action.

If you experience any issues with the above, you can also submit a deferral/withdrawal request to the Learner Success Advisors via the above contact channels. Please keep in mind, you must submit your request before Census date to be eligible. 

• If you opt for a deferral, you will be able to choose any intake available within 12 months from course purchase
• If you opt for a withdrawal, you should expect a refund to the original paying method within 7 to 10 business days.

If you have enrolled through a Sponsor, such as a third-party organisation or your employer, these options may not be available to you. Please contact our Learner Success Advisors via the above contact channels.

Deferrals and withdrawals after Census date (Monday of Week 1) are only available to learners who have been impacted by extenuating circumstances and can provide supporting evidence.

Extenuating circumstances include, but are not limited to:

• You've been physically or mentally unwell and can prove this with a suitable medical certificate or letter from your treating health professional.
• You have carer responsibilities for a sick member of your immediate family and can prove this with a carer's certificate from their treating health professional.
• You've lost a member of your immediate family or someone close to you and can prove this with a death certificate or notice of funeral service
• You've been the victim of a serious crime and can prove this with a police report

To submit a Special Consideration application please follow the next steps:

• Access your Digital Market Place
• Click on the course you are managing
• Click the Deferral or Cancellation option
• You will then be prompted to complete a Special Considerations application within the portal.

Please note, you must provide a detailed explanation and supporting evidence for review by RMIT. All documentation must clearly state that you were impacted during your course dates and after Census date had passed.

Your application will be assessed by RMIT's Special Considerations team. Once your application is submitted, it will take 2-3 business days for an outcome.

If you encounter issues with submitting your application through the Digital Market Place portal, please submit your application directly to the Learner Success Advisors via the email address listed above and they will escalate your request to the Special Considerations team.

If you wish to discuss your circumstances/eligibility, please contact the Learner Success Advisors via the above contact channels.

After completing an RMIT Future Skills course, you will earn a digital credential by Credly, an industry leader in digital credentialing which can be validated, recognised, and shared on social media platforms.

Credly is a digital badge or credential that you can opt in to receive after the completion of a course. You can post your credential on LinkedIn and other social media platforms. See Credly’s terms and privacy policy.

Digital credentials (displayed as digital badges) are an online representation of a capability or skill you have earned and which can be validated, recognised, and shared. To access your credential you will have to log in to your Credly account. Note, you will automatically opted into receiving a digital credential, but should you not be interested, you must opt-out.

With prestigious endorsements like RMIT University, these badges add credibility and visibility, especially on platforms like LinkedIn. As employers and industry leaders increasingly recognise their value, digital badges streamline hiring by eliminating lengthy verification processes.

To successfully complete your course & receive a digital credential, you need to demonstrate competency of every one of the criteria outlined in your final project. If you meet all these expectations to pass the course, you will be issued a digital credential through Credly and will receive an invitation from Credly to claim your badge.