| Question | Answer | Best resolution method |
|---|---|---|
| Which courses should I choose? | You can find your program structure in Enrolment Online along with information to help you with your course selection. If you need further assistance, you can contact us (see contact methods across). |
Self-service/chat/phone/portal |
| Which courses are available in spring, summer and flexible term? | You can find our Spring, Summer and Flexible term courses listed with delivery dates to determine if any of these are suitable for you. You can also find out about Global experiences available to you. |
Self-service |
| What should I do if I would like to change programs? | Current and recent RMIT local students can submit an internal application for a new program. | Self-service |
| I am currently studying a double degree but would like to change to a single degree, how can I do that? | You are welcome to apply to change programs. Please search for the program you are interested in via our study with us webpage and apply to RMIT as a local or international student. | Self-service |
| Can I have a program plan created for my studies? | Our teams can create a plan for your program (also known as a program map) and send this to you via email. | Portal |
Course, program and results assistance for Science, Technology, Engineering and Mathematics (STEM) College students.
What can we help with?
| Question | Answer | Best resolution method |
|---|---|---|
| How do I get help with enrolling? | Enrolment guides for new and continuing students are available on the Enrolment page. If you need further assistance, you can contact us (see contact methods across). |
Self-service/chat/phone/portal |
| How do I enrol after the last day to add courses? | In special circumstances, you may request permission to add classes after the deadline. Follow the instructions under "Enrolling in classes after the last day to add" on the Change or cancel your enrolment page. | Self-service |
| Can I receive assistance for enrolment variation? | You can download and submit a form to RMIT for approval for Enrolment variation. | Self-service |
| I am an international student and I need to extend my Confirmation of Enrolment | You can find out about your CoE and apply for a new CoE. | Self-service |
| How do I create my class timetable? | You can create and view your class timetable via myTimetable. | Self-service |
| How do I study part-time (reduce my study load)? | Domestic students can study 12-48 credit points per semester. You can change your study load simply by enrolling in fewer or more courses in Enrolment Online. International students must study 48 credit points per semester unless they experience compassionate and compelling circumstances. To find out more and apply to reduce your study load, see the Enrolment load requirements for student visa holders page. |
Self-service |
| Can I study more than four courses in a semester? | If you haven't failed any courses within your last two semesters or have a GPA of 2.5 or higher, we may be able to approve you to overload one additional course in a given semester. If you don't meet these requirements but would still like to overload, your request may also be considered based on your circumstances. | Portal |
| How do I take a leave of absence? | Follow the instructions to apply for a leave of absence. | Self-service |
| How do I enrol in a course that I have not met the pre-requisite for? | You may apply for a requisite waiver. | Self-service |
| I would like to return early from leave of absence, how can I do so? | Our teams can assist you with changing your return date. | Chat/portal |
| I would like to return early from deferment, how can I do so? | Our teams can assist you with changing your return date. | Chat/portal |
For information on how to apply for credit, application deadlines and more, please see Apply for credit for prior learning or experience.
| Question | Answer | Best resolution method |
|---|---|---|
| How do I apply to graduate? | Follow the instructions on the Apply to graduate page. | Self-service |
| When will I be marked as having "completed" my program? | Program completion takes place up to two weeks after your final course result release date. For information on when your results are released and how to tell when you’ve been marked as complete in you program, go to the Results page. | Self-service |
| What if I don't want to attend a graduation ceremony? | You can choose to graduate at a ceremony or in absentia. | Self-service |
| Can I exit my program early? | Depending on the program that you study, you may be able to exit your program early with a lower award. Our teams can assist you with determining your eligibility. | Portal |
| Question | Answer | Best resolution method |
|---|---|---|
| How do I view my results and/or grade point average (GPA)? | To view your results, follow the instructions on the Results page. To view your GPA, follow the instructions on the GPA page. |
Self-service |
| What should I do if I have missing results? | Our teams can assist you in rectifying a missing result. | Portal |
| I am not satisfied with my results, how do I appeal them? | If you think you should have received a different grade from the one you got, you should ask for a review with your Course Coordinator or Program Manager within 5 days of your results being released. | Contact your Course Coordinator or Program Manager via Canvas |
| What do my grades mean? | You can view the different grades and their meanings. | Self-service |
| How is my weighted average mark (WAM) calculated? | A weighted average mark (WAM) is only calculated for students enrolled in honours programs. You can view specifics on how your WAM is calculated for the type of program you are studying. | Self-service |
| How do I get an official academic transcript? | Follow the instructions under “Transcript” on the Types of academic statements and how to get them page. | Self-service |
| Question | Answer | Best resolution method |
|---|---|---|
| What’s the difference between an extension and special consideration? Which one should I apply for? | RMIT provides a number of "adjustments to assessment" including extensions and special consideration. To understand the different types of adjustments and which is best for you, see the table on the Extensions and special consideration page. | Self-service |
| How can I apply for an extension? | Download the application form available on "How to apply" section of the Extensions page then submit it via the portal. | Self-service/portal |
| How can I apply for special consideration? | Follow the instructions in the "How to apply" section of the Special consideration page. | Self-service |
| I'd like some assistance in submitting a special consideration application. | You can make an appointment with a Student Welfare Advisor to discuss the special consideration process in detail, or for assistance in lodging your application. | Make an appoint with a Student Welfare Advisor |
| Question | Answer | Best resolution method |
|---|---|---|
| What is "unsatisfactory academic progress"? | To be officially identified as making unsatisfactory academic progress, a student needs to meet the criteria in the PDF available on the Academic progress and low completion rates page. If this happens, you'll be advised by email that you are at risk of not meeting the academic requirements of your program. | Self-service |
| How can I receive support if I am having trouble with my studies? |
RMIT has a number of Support and services available that you can access for free. If you are experiencing illness or personal circumstances that impact your ability to complete an assessment, you may also be eligible for an extension or special consideration. |
Self-service |
| What is "low completion rate"? | For a full explanation of what low completion rate is and how it can impact you, please see the Low completion rates and government funding page. | Self-service |
| Question | Answer | Best resolution method |
|---|---|---|
| Work Integrated Learning | You can find out about internships and WIL. | Self-service |
| Advice for Engineering students | School of Engineering students should consult this Work Experience site for information on Undergraduate OENG1165, OENG1164 or Postgraduate EEET2471 enrolment. | Self-service |
| WIL letter of endorsement | Our teams can assist in providing you with a letter of endorsement. | Portal |
Contact us
Online portal
Log an enquiry 24/7 and we'll get back to you. Operating hours: Anytime
Book an appointment
STEM College Student Advisors are available for 1:1 consultations. Operating hours: Appointment times available on the booking page
Phone
Call +61 3 9925 5000 and select the option to 'Speak to your School' then 'STEM College'. Operating hours: 10am-5pm Monday-Friday, excluding public holidays
Webchat
Click on the Chat Box at the bottom of this page. Operating hours: 10am-5pm Monday-Friday, excluding public holidays
During particularly busy times, our phone line and webchat may close earlier than the listed time. This ensures we can answer existing queued enquiries before the service closes at the time listed. Alternatively, you can submit an enquiry via the online portal any time, and we will respond as soon as possible.
Something else?
Please contact Student Connect for assistance and they will be happy to point you in the right direction. RMIT also has a range of Support and services you may wish to review.
