Complaints

Complaints

At RMIT we set high standards for delivering transformational education experiences for our students and a safe and productive work environment for our staff. We understand that sometimes we may not get it right. If you need to raise an issue with us please see below.

Students

If you are a current, future or past student, or parent/guardian of a student, you can lodge a complaint here.

Staff

If you are a current RMIT staff member you will be redirected to the portal to lodge your complaint.

Other

If you are a 3rd party and wish to raise a complaint regarding RMIT, please use the 3rd party portal below.

If you are a staff member, parent/guardian/sponsor of a student, or a student, and you wish to raise a concern or issue about RMIT please use the above portals (this includes any complaints regarding enrolments and student experience).

External complaints and review mechanisms

Ombudsman Victoria

The Victorian Ombudsman can review a complaint outcome to determine if you have been treated fairly.

IBAC

The Independent broad-based anti-corruption commission can receive complaints regarding serious misconduct and corruption in the public sector. 

Australian Indigenous and Torres Strait Islander students

The Ngarara Willim Centre supports Aboriginal and Torres Strait Islander peoples to reach their potential with a range of study, living and cultural services.

Other resources

aboriginal flag
torres strait flag

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Sentient' by Hollie Johnson, Gunaikurnai and Monero Ngarigo.

More information
aboriginal flag
torres strait flag

Acknowledgement of Country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business.

More information