Complaints

At RMIT we set high standards for delivering transformational education experiences for our students and a safe and productive work environment for our staff. We understand that sometimes we may not get it right. If you need to raise an issue with us please see below.

Current RMIT staff

If you are a current RMIT staff member you will be directed into the HR Assist system. Please choose complaint/grievance from the drop-down menu.

Current RMIT students

If you are a current or former RMIT student you can lodge a complaint via the student complaints portal on the RMIT students site.

Prospective RMIT students

Are you thinking of studying with RMIT? If you have had some contact with us, or you have received an offer but not yet enrolled and would like to raise an issue or concern?

You can lodge a complaint via the student complaints portal on the RMIT students site.

Third party

If you are not a staff member or a student, and you wish to raise a concern or issue about RMIT.

Whistleblower

Any person with a serious report of improper conduct including fraud or criminal activity involving RMIT can make a report, including an anonymous report via our external Whistleblower hotline service. Select Make a Report.

RMIT Ombuds

Have you already been through the staff or student complaints process, received an outcome and wish to request an independent review? Visit the RMIT Ombuds page for further information.

External complaints and review mechanisms

Ombudsman Victoria

The Victorian Ombudsman can review a complaint outcome to determine if you have been treated fairly.

IBAC

The Independent broad-based anti-corruption commission can receive complaints regarding serious misconduct and corruption in the public sector. 

Australian Indigenous and Torres Strait Islander students

The Ngarara Willim Centre supports Aboriginal and Torres Strait Islander peoples to reach their potential with a range of study, living and cultural services.

Other resources

aboriginal flag
torres strait flag

Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business. - Artwork created by Louisa Bloomer