Student complaints
If you are a current, future or past student you can lodge a complaint here.
Central Complaints and Investigations
Learn more about RMIT’s Complaint teams (staff login required).
At RMIT, we value feedback from all members of our community – including the public. Whether you’re a visitor, partner, neighbour, or external stakeholder, your experience matters to us.
Complaints at RMIT
If you have a complaint, concern, or feedback about RMIT’s services, conduct, or operations, you can lodge it through to the Central Complaints and Investigations team. We are committed to ensuring your matter is directed to the appropriate area for review and response.
What can be reported?
Members of the public can raise issues such as:
- conduct of RMIT staff or students
- service or facilities
- community impact or engagement
- ethical or integrity concerns
- matters involving gender-based violence.
How we handle public complaints
Once received, your complaint will be assessed and referred to the appropriate team for resolution. We aim to provide a clear, respectful, and timely response, and ensure your concerns are handled with care and confidentiality.
Parents and guardians
If you are the parent or guardian of an RMIT student and wish to lodge a complaint on the student’s behalf, please note that due to privacy legislation, RMIT cannot investigate or share any student specific information without the student’s written consent.
Such complaints should be lodged by the student in the Student Complaints Portal. The student can complete the Nomination of representative form (PDF 119 KB), confirming that you are their representative, so we can communicate with you during the investigation and resolution process.
If you wish to lodge a complaint in your own right, and accept that we cannot share any student specific information with you, you are considered a member of the public (third-party) and can lodge your complaint via the RMIT Complaints Portal.
Whistleblower
If you would like to report serious misconduct matters, you can make a complaint via the Complaints Portal.
Alternatively, RMIT has an external confidential whistleblower hotline where independent professional staff can guide and assist you to report your concerns and you can choose to lodge your concerns anonymously.
Contact us
If you need to get in touch, you can contact us directly at investigations@rmit.edu.au
Related policies or resources
- Code of Conduct
- Conflict of Interest Policy
- Employee Assistance Program
- Fraud and Corruption Control Policy
- Managing Conduct Procedure
- Research Integrity Breach Management Procedure
- Staff Complaints Procedure
- Student and Student-Related Complaints Policy
- Third-Party Complaints Procedure
- Work Behaviour Standard
- Workplace Behaviour Policy
