Type of concerns

Discover the policy and process that covers your type of concern.


Options for resolution

Find out the different ways you can raise an issue at RMIT.

Steps to take

Discover the steps to take to lodge and resolve your complaint.


Seeking a review

If you're not satisfied with the outcome of your issue, you can seek an internal or external review.


Role of each party

Find out who's involved in the complaints process at RMIT, and what they do.


Rights and responsibilities

Find out your rights and responsibilities when making a complaint.


Get the details of your complaints handler.
Check whether the Complaints Policy covers your issue and what other options are available to resolve your concern.
Find the steps you should take to ensure your complaint is resolved as quickly and as fairly as possible.
Find useful information and the answers to frequently asked questions.

Complaint resolution policy

RMIT’s Complaint resolution policy provides a framework for the management of student complaints, which prioritises fair and reasonable complaint resolution across RMIT. It also gives detailed information about the types of complaints it can and cannot consider.

Student or third party complaints policy process

RMIT’s Student or third party complaints policy process aims to ensure a consistent, coordinated and supportive approach to complaint management, which ensures a timely and fair resolution of concerns and complaints.

Safer Community

If you are feeling unsafe or unsure what to do about threatening or unwanted behaviour, including sexual harassment or assault, you can talk to Safer Community about your concerns and options, even if the behaviour happens off campus.