Contact IT Service Connect for assistance with all RMIT IT systems or check for current and planned system outages.
Contact us
Service and support portal
For non-urgent requests and queries. Operating hours: Submit a request 24/7.
Live Web Chat
Click the "Chat" button at the bottom of this webpage. Operating hours: 8am-6pm Mon-Fri, 8am-1pm Sat, excluding public holidays.
Phoneline
For critical issues and advice. Operating hours: 8am-6pm Mon-Fri, excluding public holidays.
Walkup TechBar
Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses.
TechBar
Walk up TechBar support locations operate at City, Brunswick and Bundoora campuses. Please note that open hours can vary depending on the time of year.
| Campus | Location | Operating hours |
|---|---|---|
| City campus |
Building 80, Level 3, Room 8.
|
9am-5pm Monday-Friday, excluding public holidays |
| City campus | Building 94, Level 3, Room 203. (Carlton Library)
23/27 Cardigan St, Carlton |
9am-5pm Monday-Friday, excluding public holidays |
| Brunswick campus | Building 514, Level 1, Room 2A
25 Dawson Street, Brunswick |
9am-1pm and 2pm-5pm Monday-Friday, excluding public holidays |
| Bundoora West campus | Building 202, Level 2. (Student Connect area)
Plenty Road, Bundoora |
9am-12pm and 1pm-5pm Monday-Friday, excluding public holidays |
Tech Bars are a service provided equally to students and staff on a first-come-first serviced basis. All interactions with the Tech Bar team should be respectful, constructive, and aligned with shared service expectations.
Tech Bars can provide comprehensive support for RMIT devices. They can only provide advice and guidance for personal student devices. Comprehensive support can be given to both RMIT and personal devices if the technology issue is related to an RMIT system. Please view the service offering below for more details.
|
Tech Bar Service offering |
Service detail |
| Walk-up IT support |
|
| Device troubleshooting and repair |
|
| Device deployment and collection |
|
| Assisted setup |
|
| Digital enablement |
|
IT systems status
For the status of all RMIT systems and upcoming system outages, check the table below and the RMIT systems health status page. Experiencing problems with Outlook Email, Teams or other Microsoft 365 apps? Check the Microsoft Service health status page.
| System | Status |
|---|---|
| Canvas (LMS) | Operational |
| Outlook Email (RMIT student and staff email) |
Operational Check the Microsoft Service health status page for outages |
| RMIT website | Operational |
| Enrolment Online | Operational |
| myTimetable (class timetabling system) | Operational |
| myRMIT (including student card and transport concession orders) | Operational |
| OneStop/Zetta (RMIT's online payment system) | Operational |
| Convera (RMIT's partner platform for wire transfers) | Operational |
| myDesktop (virtual desktop and access to software) |
Operational |
| Office 365 Suite (Teams, Sharepoint, Microsoft Office) – available for students to download from the Office 365 Education website |
Operational Check the Microsoft Service health status page for outages |
| On-campus WiFi | Operational |
| Self Service Password Reset (SSPR) | Operational |
| Student Connect Portal (ServiceNow) | Operational |
| Service Now Portal | Operational
|
| Admissions Portal | Operational |
| Electives Search System | Operational |
| Student Forms (system for ordering hardcopy academic transcripts and statements) | Operational |
| Special consideration submission system | Operational |
| Computers on campus | Operational |
| Printing and scanning on campus | Operational |
| Val (RMIT's GenAI Chatbot) | Operational |
| Resource Booker | Operational |
| Blue (Course Experience Survey platform) | Outage |
Upcoming scheduled outages and service interruptions
These are periods in which systems will be unavailable or interrupted to facilitate improvements and upgrades.
