How to update your contact details and notify us of changes to your name, gender identity or citizenship and residency status.
The information on your student record is used for all official communications. If your contact details change, let us know as soon as possible.
To check and update your contact details:
If your full name or date of birth on your student record doesn't exactly match your citizenship document, you'll be unable to verify your identity and citizenship online and enrol.
RMIT recognises both your legal name and your preferred name.
RMIT policy requires you to enrol under your full legal name and verify your citizenship and identity. Your legal name (sometimes called ‘primary’ name) must be used by RMIT for specific purposes such as reporting to Australian and state government bodies and in official statements, and it will display in some RMIT systems.
You have the option to register a preferred name that is different to your legal name. Your preferred name will be used in some communications and it will display in some RMIT systems.
Your legal name will be your preferred name by default, unless you choose to update your preferred name in Enrolment Online.
At RMIT we recognise that some students may choose to use a name and/or title that affirms their gender. Although citizenship verification requires you to use the name stated on your legal documentation, we can support you to ensure that you're addressed by the correct pronouns, name and title while studying at RMIT. If you have any questions about this, please submit an online request to Student Connect for advice.
For more information go to the Gender affirmation at RMIT webpage.
The process is different depending on whether you update your details before or after you enrol.
If your legal name or gender is incorrect, you can update them via Enrolment Online before you enrol as part of verifying your identity.
You can update your preferred name and preferred title via Enrolment Online before you enrol. See the Tips for updating your preferred name and title in Enrolment Online above.
If your date of birth is incorrect, please submit an online request to Student Connect. Note: if you've received an offer in a vocational education program for a government subsidised place, correcting your date of birth may have an impact on your eligibility for your offer. You may be asked to provide evidence of your correct name and date of birth.
If you have legally changed your name, you can update your name by completing these steps:
Once your name change is processed, Student Connect will send you a free, updated student card within 10 business days (standard Australia Post mailing times apply).
|Reason for legal name change||Document/s you need to provide|
To update your legal name title, submit an online request to Student Connect.
Documentation isn't needed to change your legal name title.
Available titles include Mr, Mrs, Ms, Miss and Mx (gender-neutral title which may be used by any person).
You can update your preferred name and preferred title via Enrolment Online at any time after you enrol. See the Tips for updating your preferred name and title in Enrolment Online above.
RMIT is unable to issue your testamur in a name that's different from the name that appears on your RMIT student record. However, RMIT will allow you to select the order that your names appear on your testamur when you apply online to graduate.
Where a graduate requires a replacement testamur, the University provides it showing the same name as the original to preserve the historical accuracy and integrity of the University’s records.
You may request an update to your student record to reflect your gender identity. You may choose to have your gender recorded as Male, Female, Other or Unspecified.
To update your gender identity, submit an online request to Student Connect.
Note: RMIT is subject to government reporting and legislative requirements and, in some circumstances, we may request evidence to verify your identity to ensure you continue to receive services and/or entitlements.
If your citizenship or residency status changes after you enrol, you must notify RMIT as soon as possible.
To update citizenship or residency status:
The documentation listed below is accepted as evidence of your new citizenship or residency status.
New Zealand citizenship:
Permanent or temporary residency status:
If your citizenship/residency status has changed after you have enrolled, you may be eligible to apply for a different fee place and/or access a government HELP loan or VET Student Loan. Check your eligibility for government loans by visiting StudyAssist and using the ‘What am I eligible for?’ calculator.
Vocational education students can also use the RMIT Fee Finder for program-specific fee information.
RMIT is continuing to invest in updating its systems to ensure your preferred name can be registered, displayed in systems and recognised by other students and staff. Between October and December 2022 we’re updating several systems used by students.
After you update your preferred name in Enrolment Online, it may take from 24 hours to 2 weeks for your updates to feed to and display in the systems listed below.
|System||Students it applies to||When available|
|Enrolment Online||RMIT students who use Enrolment Online, including:
||From 26 October 2022|
|Office 365 (including Outlook student email, Teams, OneDrive). These applications display the preferred name in the profile (top banner) once it's updated in Enrolment Online.||
Users of Office 365 who can update their preferred name in Enrolment Online, including:
|From 3 November 2022|
Your email alias will be created from your preferred name once it's updated in Enrolment Online. There is no change to your email address, e.g. email@example.com
Your email alias is the name version of your email address. Reminder to use your email address (not your email alias) when logging into RMIT systems and services.
Users of RMIT's student email who can update their preferred name in Enrolment Online, including:
|From 3 November 2022|
|Canvas||Applies to some students. See 'Will my preferred name display in Canvas?' below for details.||From 14 November 2022|
|Service and Support portal (IT Connect)||Users of the IT Connect portal who can update their preferred name in Enrolment Online, including students with an RMIT ID starting with ‘s’ from:
||From 3 November 2022|
Users of myTimetable who can update their preferred name in Enrolment Online, including:
|From 21 November 2022|
|RMIT Student Connect portal||
Users of the RMIT Student Connect portal who can update their preferred name in Enrolment Online, including students with an RMIT ID starting with ‘s’ from:
Before this time, you can also request to have a name flag registered in this system to help Student Connect staff recognise and use your preferred name. Contact Student Connect.
|Expected early 2023|
|Special Consideration system||
Users of the system who can update their preferred name in Enrolment Online, including:
Yes, but how it works depends on which student group you fall into. The table below explains the two groups and the different ways to update your preferred name.
|Group and students it applies to||Action|
From 14 November 2022: Register your preferred name via Enrolment Online.
Once you've updated your preferred name in Enrolment Online, it will begin to automatically feed and display in Canvas.
You can no longer manually update your name in Canvas.
If you've previously updated your name manually in Canvas, that preferred name will continue to display until you update your preferred name in Enrolment Online.
No action is needed. You can continue to manually update your name directly in Canvas.
For the systems below, you can manually update your name yourself directly in that system.
|System||How to manually update|
You can manually change your 'display name' on CareerHub.
From the CareerHub homepage:
|Canvas||Applies to some students. See 'Will my preferred name display in Canvas?' below for details.|
For the systems below, you can submit a request to have your name updated.
|System||How to submit your request|
|While you can't change your ‘display name’ in Collaborate Ultra, you can request a guest login from your teacher with which you can use a preferred or chosen name.|
For the systems below, it’s not currently possible to update your name. Your legal name will continue to display.
In addition, some communications and official documents issued by RMIT will continue to use your legal name. These include:
If you require assistance updating your personal details, contact Student Connect.
Acknowledgement of Country
RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business - Artwork 'Luwaytini' by Mark Cleaver, Palawa.