Course Title: Apply quality system and continuous improvement processes

Part B: Course Detail

Teaching Period: Term1 2022

Course Code: BUSM8853C

Course Title: Apply quality system and continuous improvement processes

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities.  

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption.  

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT: https://policies.rmit.edu.au/document/view.php?id=209.  

Please read the Student website for additional requirements of in-person attendance: https://www.rmit.edu.au/covid/coming-to-campus  

  

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.  

 

School: 535T Social Care and Health

Campus: City Campus

Program: C4397 - Certificate IV in Laboratory Techniques

Course Contact: Rauha Quazi

Course Contact Phone: +61 3 9925 4277

Course Contact Email: rauha.quazi@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Namrita Kadalbajoo

namrita.kadalbajoo@rmit.edu.au

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit of competency describes the skills and knowledge to exercise good laboratory practice (GLP) and effective participation in quality improvement teams.
Personnel are required to ensure the quality and integrity of their own work, detect non-conformances and work with others to suggest improvements in productivity and quality.
This unit of competency applies to laboratory technicians working in all industry sectors who contribute to quality improvements in areas or processes associated with their own job function and/or specialisation.
This unit of competency is relevant to experienced technical officers who may work individually or as part of a team. 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MSL934006 Apply quality system and continuous improvement processes

Element:

1. Satisfy quality system requirements in daily work

Performance Criteria:

1.1

Access information on quality system requirements for own job function

1.2

Record and report quality control data in accordance with quality system

1.3

Follow quality control procedures to ensure products or data are of a defined quality as an aid to acceptance or rejection

1.4

Recognise and report non-conformances or problems

1.5

Conduct work in accordance with sustainable work practices

1.6

Promote sustainability principles and work practices to other workers

Element:

2. Analyse opportunities for corrective and/or optimisation action

Performance Criteria:

2.1

Compare current work practices, procedures and process or equipment performance with requirements and/or historical data or records

2.2

Recognise variances that indicate abnormal or sub-optimal performance

2.3

Collect and/or evaluate batch and/or historical records to determine possible causes for sub-optimal performance

2.4

Use appropriate quality improvement techniques to rank the probabilities of possible causes

Element:

3. Recommend corrective and/or optimisation actions

Performance Criteria:

3.1

Analyse causes to predict likely impacts of changes and decide on the appropriate actions

3.2

Identify required changes to standards and procedures and training

3.3

Report recommendations to designated personnel

Element:

4. Participate in the implementation of recommended actions

Performance Criteria:

4.1

Implement approved actions and monitor performance following changes to evaluate results

4.2

Implement changes to systems and procedures to eliminate possible causes

4.3

Document outcomes of actions and communicate them to relevant personnel

Element:

5. Participate in the development of continuous improvement strategies

Performance Criteria:

5.1

Review all relevant features of work practice to identify possible contributing factors leading to sub-optimal performance

5.2

Identify options for removing or controlling the risk of sub-optimal performance

5.3

Assess the adequacy of current controls, quality methods and systems

5.4

Identify opportunities to continuously improve performance

5.5

Develop recommendations for continual improvements of work practices, methods, procedures and equipment effectiveness

5.6

Consult with appropriate personnel to refine recommendations before implementation of approved continuous improvement strategies

5.7

Document outcomes of continuous improvement strategies and communicate them to relevant personnel


Learning Outcomes



Details of Learning Activities

Students are expected to participate actively in all learning activities that include:
- discussion and application of  concepts relevant to each topic by attempting class exercises
- discussion and application of how quality control is managed in a laboratory

- working independently or in groups in solving scenarios related to quality control in a laboratory
- working in groups to solve more challenging problems requiring interpretation and evaluation of results


Teaching Schedule

Apply Quality Systems & Continuous Improvement Processes _BUSM8853C
The classes for this course run 3 hours a week online during the scheduled weeks


Week

Week starting

Topic

Comments

1

7 Feb

 Introduction to quality/Release AT1


2

14 Feb

 Dealing with quality data/Discuss AT1


3

21 Feb

Dealing with Batch Data

Assessment 1 due

4

28 Feb

 Root cause analysis/Release AT2


5

7 Mar

 Continuous improvement/Discuss AT2


6

14 Mar

Sustainability in Quality/Release AT3

Assessment 2 due

7

21 Mar

Work on Assessments/Discuss AT3


8

28 Mar

Catch up on Assessments

Assessment  3 due

9

4 Apr

Final Resubmissions



Note: While all course content in this schedule will be covered, the weekly order may change depending on class needs and availability of speakers and resources.

Ϯ SYLLABUS subject to changing pending pandemic conditions and RMIT & government safety advise



Learning Resources

Prescribed Texts

None(Learning material provided on Canvas)


References

A virtual lab resource available on Canvas.


Other Resources

Here are some useful resources to assist with your learning:

https://www.rmit.edu.au/students/support-services/study-support/consultations   


Overview of Assessment

Assessment may include online activities & reports


Assessment Tasks

To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher within given time-frame (usually within two weeks of assessment submission) of each assessment task. You should refer to the assessment brief which is available through Canvas for full assessment criteria and due dates

To successfully complete this course you need to be satisfactory in all of the following assessments(dates in syllabus)

  • Assessment Task 1_Product Data
  • Assessment Task 2_Root Cause Analysis
  • Assessment Task 3_Sustainability

You will be given two attempts for each assessment to demonstrate the required skills.

A third attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic

Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved

NYC: Not Yet Competent

DNS: Did not Submit for Assessment


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These mapping documents are available through Program Administration if required

Other Information

Attendance:

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises.

It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning

activities, ensuring you the maximum opportunity to complete this course successfully

Information about your studies:

You can access My Studies through the RMIT website for information about timetables, important dates, assessment

dates, results and progress, Canvas etc.

https://www.rmit.edu.au/students  

Extensions of time for submission of assessable work:

If you are prevented from submitting an assessment on time by circumstances outside your control you may apply for an extension of up to seven (7) calendar days in writing (email) to your Program Coordinator one working day BEFORE the due date. Eligibility criteria for application and the form is available from the link:

https://www.rmit.edu.au/students/my-course/assessment-results/special-consideration-extensions

Where an extension of greater than seven days is needed, you must apply for special consideration.

Special consideration:

If due to illness or other unforeseen circumstance, you are unable to attend on the due date of an assessment (e.g.test, examination, oral, etc.), you may submit an application for special consideration within 5 working days of the due date. If special consideration is granted, you will be given the opportunity to complete/repeat the assessment task at a later date. For advice on this application please visit Special Consideration Website

https://www.rmit.edu.au/students/my-course/assessment-results/special-consideration-extensions/special-consideration

  or speak to your Program Coordinator.

Academic Integrity and Plagiarism:

RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.

https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity

Credit Transfer and Recognition of Prior Learning:

Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).

Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.

Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.

https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit

Course Overview: Access Course Overview