Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: GEDU6077C

Course Title: Work with diverse people

School: 535T Social Care and Health

Campus: City Campus

Program: C4423 - Certificate IV in Mental Health

Course Contact: Chris Walters

Course Contact Phone: +61399258268

Course Contact Email: chris.walters@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

chris.walters@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

This unit is delivered and assessed in a cluster with CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety. 

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to effectively in the above elements.  


Details of Learning Activities

This course will be delivered face to face with a demonstration of skills and knowledge


Teaching Schedule

Course Schedule: Standards of Practice cluster                                                                       Semester 1: 2023

 

Week

Topic

Assessment due dates 

Week 1
  • Introduction: Overview  
  • Assessments 
  • Determining the mental health services and community services legislative frameworks  
  • The role or organisation policies and procedures  
  • Understanding the nature of community services and mental health services standards  
  
Week 2
  • Revision 
  • Working within the boundaries of your role  
  • Understanding your role, rights and responsibilities  
  • Adhering to legal requirements in work practice  
  • Following policies and procedures  

 

Week 3
  • Revision 
  • Identifying ethical responsibilities  
  • Defining ethics  
  • Identifying, accessing and interpreting sources of information about the ethical responsibilities that apply to your role  
  • Meeting ethical responsibilities according to workplace codes, policies and procedure  

 

 

Week 4
  • Revision 
  • Maintaining ethical practice  
  • Recognising own personal values and attitudes and taking them into account to ensure non-judgemental practice  
  • Using effective problem-solving techniques to address ethical issues, dilemmas and competing value systems  
  • Apply models to make ethical decisions  
  • Recognising and reporting legal and ethical breaches  
  • Recognising potential or actual legal breaches and making reports  
  • Recognising and reporting potential unethical behaviour  
  • Recognising and reporting conflicts of interest  
  • Contributing to workplace improvements  
  • Identifying ideas for improvements to practice  
  • Sharing feedback with others  
  • Contributing to the review and development of policies and procedures   
  • Assessment Task 1  

 

 

Week 5

 
  • Revision 
  • Maintaining ethical practice  
  • Recognising own personal values and attitudes and taking them into account to ensure non-judgemental practice  
  • Using effective problem-solving techniques to address ethical issues, dilemmas and competing value systems  
  • Apply models to make ethical decisions  
  • Recognising and reporting legal and ethical breaches  
  • Recognising potential or actual legal breaches and making reports  
  • Recognising and reporting potential unethical behaviour  
  • Recognising and reporting conflicts of interest  
  • Contributing to workplace improvements  
  • Identifying ideas for improvements to practice  
  • Sharing feedback with others  
  • Contributing to the review and development of policies and procedures   
  • Assessment Task 1  

 

 Assessment Task 1

Week 6
  • Revision 
  • Understanding interest and needs  
  • Working with clients to identify their rights, interests and needs  
  • Discussing options to meet rights and providing information  
  • Interview skills when meeting a client  
  • Stage 1:  
  • Rapport building and initial start of meeting  
  • Listening skills  
  • Mandatory reporting  
  • Revision 

 

 

 

 

 

Week 7
  • Revision 
  • Interview skills when meeting with a client  
  • Stage 2  
  • Invitation to talk and defining the issues  
  • Techniques  
  • Listening with interest  
  • Paraphrasing  
  • Working in collaboration with clients  
  • Implementing and practicing collaboration techniques  
  • Collaboration role plays to identify interests and rights  
  • Assessment Task 3 preparation and practice 

 

 

 

Week 8

 
  • Revision 
  • Advocating alongside and on behalf of a client  
  • Accessing a client's ability to self-advocate  
  • Initiating and negotiating strategies for addressing client interests and rights  
  • Representing clients to achieve outcomes  
  • Providing ongoing support  
  • Supporting clients and providing encouragement to exercise their rights and preferences  
  • Accessing risk and promoting dignity of risk while balancing duty of care requirements 

 Assessment 4 Due

Week 9
  • Revision 
  • Supporting clients to make a complaint  
  • Assessment Task 3 Role Plays practice  
  • Review client progress and follow up support  

Assessment Task 2

Week 10

 Assessment Task 3 – Role Plays 

 

Week 11

 Assessment Task 3 – Role Plays 

 

Week 12

 Assessment Task 3 – Role Plays 

 

Week 13

 Assessment Task 3 – Role Plays 

 

Week 14

 Assessment catch up and unit review

 


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops


Overview of Assessment

There are three individual assessment tasks consisting of short answer questions, oral presentation and role plays. 

In order to achieve competency in this unit, you must be marked as satisfactory for each assessment task.

Students are allowed two submissions per assessment.  Any further resubmissions is at the discretion of the teacher and coordinator.

Assessment tasks include:   

Task 1: Knowledge assessment  

Task 2: Presentation  

Task 3: Role plays  


Assessment Tasks

There are three individual assessment tasks consisting of short answer questions, oral presentation and role plays. 

In order to achieve competency in this unit, you must be marked as satisfactory for each assessment task.

Students are allowed two submissions per assessment.  Any further resubmissions is at the discretion of the teacher and coordinator.

Assessment tasks include:   

Task 1: Knowledge assessment  

Task 2: Presentation  

Task 3: Role plays  


Assessment Matrix

The assessment matrix is located in canvas at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview