Course Title: Facilitate the interests and rights of clients

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: LAW5734C

Course Title: Facilitate the interests and rights of clients

School: 535T Social Care and Health

Campus: City Campus

Program: C4423 - Certificate IV in Mental Health

Course Contact: Chris Walters

Course Contact Phone: +61399258268

Course Contact Email: chris.walters@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

chris.walters@rmit.edu.au

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None 

Course Description

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.   This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.

This unit is delivered and assessed in a cluster with CHCLEG001: Work legally and ethically 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCADV001 Facilitate the interests and rights of clients

Element:

1. Facilitate the realisation of client interests, rights and needs

Performance Criteria:

1.1 Discuss the rights and responsibilities of all parties with client

1.2 Provide client with researched, relevant and timely information on their rights and responsibilities

1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities

1.4 Identify when rights are infringed or not being met

1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option

Element:

2. Advocate in accordance with client preferences and requests to optimise client outcomes

Performance Criteria:

2.1 Undertake an assessment to identify client’s ability to advocate for self

2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client

2.3 Identify potential barriers as well as resources

2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client

2.5 Ensure information is kept in confidence unless authorisation is given to release it

Element:

3. Provide ongoing support to clients

Performance Criteria:

3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others

3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations

3.3 Identify situations of risk or potential risk and refer appropriately

3.4 Apply work practices to minimise potential for harm to clients, self and others

3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements

Element:

4. Support clients making a complaint

Performance Criteria:

4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities

4.2 Assist client in lodging a complaint

4.3 Monitor process and provide ongoing support and information to client

Element:

5. Review progress

Performance Criteria:

5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary

5.2 Ensure follow up and links to other services as required and in accordance with client preferences

5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate

Learning Outcomes


This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to effectively in the above elements.  


Details of Learning Activities

This course will be delivered face to face with a demonstration of skills and knowledge


Teaching Schedule

Course Schedule: Standards of Practice cluster                                                                       Semester 1: 2023

 

Week

Topic

Assessment due dates 

Week 1
  • Introduction: Overview  
  • Assessments 
  • Determining the mental health services and community services legislative frameworks  
  • The role or organisation policies and procedures  
  • Understanding the nature of community services and mental health services standards  
  
Week 2
  • Revision 
  • Working within the boundaries of your role  
  • Understanding your role, rights and responsibilities  
  • Adhering to legal requirements in work practice  
  • Following policies and procedures  

 

Week 3
  • Revision 
  • Identifying ethical responsibilities  
  • Defining ethics  
  • Identifying, accessing and interpreting sources of information about the ethical responsibilities that apply to your role  
  • Meeting ethical responsibilities according to workplace codes, policies and procedure  

 

 

Week 4
  • Revision 
  • Maintaining ethical practice  
  • Recognising own personal values and attitudes and taking them into account to ensure non-judgemental practice  
  • Using effective problem-solving techniques to address ethical issues, dilemmas and competing value systems  
  • Apply models to make ethical decisions  
  • Recognising and reporting legal and ethical breaches  
  • Recognising potential or actual legal breaches and making reports  
  • Recognising and reporting potential unethical behaviour  
  • Recognising and reporting conflicts of interest  
  • Contributing to workplace improvements  
  • Identifying ideas for improvements to practice  
  • Sharing feedback with others  
  • Contributing to the review and development of policies and procedures   
  • Assessment Task 1  

 

 

Week 5

 
  • Revision 
  • Maintaining ethical practice  
  • Recognising own personal values and attitudes and taking them into account to ensure non-judgemental practice  
  • Using effective problem-solving techniques to address ethical issues, dilemmas and competing value systems  
  • Apply models to make ethical decisions  
  • Recognising and reporting legal and ethical breaches  
  • Recognising potential or actual legal breaches and making reports  
  • Recognising and reporting potential unethical behaviour  
  • Recognising and reporting conflicts of interest  
  • Contributing to workplace improvements  
  • Identifying ideas for improvements to practice  
  • Sharing feedback with others  
  • Contributing to the review and development of policies and procedures   
  • Assessment Task 1  

 

 Assessment Task 1

Week 6
  • Revision 
  • Understanding interest and needs  
  • Working with clients to identify their rights, interests and needs  
  • Discussing options to meet rights and providing information  
  • Interview skills when meeting a client  
  • Stage 1:  
  • Rapport building and initial start of meeting  
  • Listening skills  
  • Mandatory reporting  
  • Revision 

 

 

 

 

 

Week 7
  • Revision 
  • Interview skills when meeting with a client  
  • Stage 2  
  • Invitation to talk and defining the issues  
  • Techniques  
  • Listening with interest  
  • Paraphrasing  
  • Working in collaboration with clients  
  • Implementing and practicing collaboration techniques  
  • Collaboration role plays to identify interests and rights  
  • Assessment Task 3 preparation and practice 

 

 

 

Week 8

 
  • Revision 
  • Advocating alongside and on behalf of a client  
  • Accessing a client's ability to self-advocate  
  • Initiating and negotiating strategies for addressing client interests and rights  
  • Representing clients to achieve outcomes  
  • Providing ongoing support  
  • Supporting clients and providing encouragement to exercise their rights and preferences  
  • Accessing risk and promoting dignity of risk while balancing duty of care requirements 

 Assessment 4 Due

Week 9
  • Revision 
  • Supporting clients to make a complaint  
  • Assessment Task 3 Role Plays practice  
  • Review client progress and follow up support  

Assessment Task 2

Week 10

 Assessment Task 3 – Role Plays 

 

Week 11

 Assessment Task 3 – Role Plays 

 

Week 12

 Assessment Task 3 – Role Plays 

 

Week 13

 Assessment Task 3 – Role Plays 

 

Week 14

 Assessment catch up and unit review

 


Learning Resources

Prescribed Texts


References


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops


Overview of Assessment

There are three individual assessment tasks consisting of short answer questions, role plays and a portfolio of work. 

In order to achieve competency in this unit, you must be marked as satisfactory for each assessment task.

Students are allowed two submissions per assessment.  Any further re-submissions is at the discretion of the teacher and coordinator.

Assessment tasks include:   

Task 1: Online quiz 

Task 2: Role plays 

Task 3: Simulated Workplace Portfolio 


Assessment Tasks

There are three individual assessment tasks consisting of short answer questions, role plays and a portfolio of work. 

In order to achieve competency in this unit, you must be marked as satisfactory for each assessment task.

Students are allowed two submissions per assessment.  Any further re-submissions is at the discretion of the teacher and coordinator.

Assessment tasks include:   

Task 1: Online quiz 

Task 2: Role plays 

Task 3: Simulated Workplace Portfolio 


Assessment Matrix

The assessment matrix is located in canvas at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview