Industry Engagement

Susan Cullen, Senior Partnership Manager, Medibank

My name is Susan Cullen, and I'm a senior partnership manager working at Medibank.

So, Medibank is a private health insurer. We operate within Australia, and we have around 3.7 million members.

We're probably most well-known for our health insurance, but actually we're evolving into a health company, and we have a wide remit looking after the health and wellbeing of people that live in Australia.

So the business problem that we've set this semester is all around the cost of living, because we know that this is a real concern for people everywhere across Australia at the moment.

So the business problem that we've proposed is how do we help our customers understand the extra value within their product, and see the value of partnering with Medibank for their health and wellbeing.

Benjamin Parker, Bachelor of Business Student

So I actually thought it was really beneficial being able to work one-on-one directly with an industry partner, in this case, Medibank.

I think the most transferable skill is definitely critical thinking, being able to analyse and interpret different problems in a different way, and just kind of being able to get creative with your different solution that you've come forward with, and it really fostered the creativity.

So being able to apply that further down the line when I start getting more work experience in similar sort of fields, is going to prove very beneficial.

Susan Cullen, Senior Partnership Manager, Medibank

I think one thing I've really noticed about the RMIT students is how considered they are, and how invested they are, and it's obvious that they're just really keen to understand and to learn.

Dr Konrad Peszynski, Undergraduate Business Program Manager, RMIT

It's a really good experience full stop as part of any form of learning. It's learning by doing, and so by being able to create more work opportunities, it presents students the

ability to work, negotiate, interact with real life clients, and it's really helping prepare students for their career and their journey once they finish their studies.

Susan Cullen, Senior Partnership Manager, Medibank

Students are at the heart of what we do. So to be able to work with them in a different way that's not talking about their insurance product but actually understanding what's important to them, understanding how they think, how they work, and how they go about solving problems gives us real insights into, you know, how we should develop how we work.

Maria Race, Bachelor of Business Student

Well I found it to be really engaging, and it's also shown me that I will enjoy my career once I leave RMIT and I'm on the right path.