Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2023

Course Code: GEDU6077C

Course Title: Work with diverse people

Important Information:

This course is delivered and assessed in a cluster with;

• CHLEG001 Work Legally and Ethically   • CHCCOM005 Communicate and work in health or community services • HLTWHS002 Follow safe work practices for direct client care 

School: 535T Social Care and Health

Campus: City Campus

Program: C3414 - Certificate III in Individual Support (Ageing, Home and Community)

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email: clare.mcglone@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCDIV001 Work with diverse people
Element:	1. Reflect on own perspectives
Performance Criteria:	1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness
Element:	2. Appreciate diversity and inclusiveness, and their benefits
Performance Criteria:	2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all
Element:	3. Communicate with people from diverse backgrounds and situations
Performance Criteria:	3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs
Element:	4. Promote understanding across diverse groups
Performance Criteria:	4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

 

On successful completion of this course you will have the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

Details of Learning Activities

Learning activities   This unit of competence is delivered and assessed with:   • CHCLEG001 Work legally and ethically  • CHCCOM005 Communicate and work in health or community services • HLTWHS002 Follow safe work practices for direct client care    Some of the examples of learning activities are: • Intensive workshops • Class exercises and discussions • Experiential simulated activities • Guest speakers • Peer assisted learning • Online learning activities & group discussions

Teaching Schedule

Week	Topic	Assessment / Learning activities
Week 1	Legal and Ethical Communication	Communicate effectively with people Collaborate with colleagues Address constraints to communication Identify and respond to legal requirements Recognise potential or actual breaches and report according to organisation procedures Reflect on own perspectives
Week 2	Follow safe work practices	Report problems to supervisor Refer unresolved conflict situations to supervisor Follow safe work practices for direct client care Follow safe work practices for manual handling
Week 3	Documentation Diversity at workplace Follow safe work practices (Infection Control)	Complete workplace correspondence and documentation Follow safe work practices for infection control Communicate with people from diverse backgrounds and situations Promote understanding across diverse groups Identify any client-related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures
Week 4	Diversity at workplace Legal and Ethical	Contribute to continuous improvement Appreciate diversity and inclusiveness, and their benefits Identify and meet ethical responsibilities Contribute to workplace improvements AT1
Week 5	Legal and Ethical	Identify the scope and nature of own legal rights and responsibilities Identify and take opportunities to contribute to the review and development of policies and protocol AT2
Week 6	Communication	Identify the scope and nature of own ethical responsibilities Use communication skills to avoid, defuse and resolve conflict situations Recognise own personal values and attitudes and consider ensuring non-judgemental practice AT3
Week 7	Follow Safe work Practices	Practical work in preparation for assessment Use of equipment and role play practical experience Practice with documentation AT4

Learning Resources

Prescribed Texts

References

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

 

 

Overview of Assessment

This unit of competency is delivered and assessed with the following units of competency:

 

• CHCCOM005 Communicate and work in health or community services  

• CCLEG001 Work legally and ethically

• HLTWHS002 Follow safe work practices for direct client care 

There will be three forms of assessment including knowledge quizzes, simulated assessments and practical assessments undertaken in the work place.

Students are given two (2) attempts for each assessment to demonstrate the required skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.

Assessment Tasks

Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

AT1- Three DOBS Situations: a) Meal Assistance b) Activity Assistance c) Emergency Simulation (Manual Handling)

AT 2- Reflection Questions

 AT3- Risk Assessment

 AT 4- (Part 1) Workplace Health and Safety (WHS) Knowledge

 AT4- (Part 2) Legal and Ethical

 AT4- (Part 3) -Communication and working together

Assessment Matrix

Students have access to the marking rubric for each assessment task via the Canvas shell

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

Course Overview: Access Course Overview