Course Title: Provide advocacy and representation services

Part B: Course Detail

Teaching Period: Term1 2021

Course Code: LAW5741C

Course Title: Provide advocacy and representation services

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C5331 - Diploma of Youth Work

Course Contact: Dianne Mackay

Course Contact Phone: +61 3 9925 4454

Course Contact Email: dianne.mackay@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

n/a

Course Description

In this unit students gain the  skills and knowledge required to formally represent the interests of young people who use their service. Representation will include the development of community representative roles, and participation in industry forums and meetings to influence policy processes and decision-making.

This unit applies to youth workers who are responsible for providing formal representation services to young people. 

CHCCCS016 Respond to client needs

CHCCSM005 Develop, facilitate and review all aspects of case management

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCADV002 Provide advocacy and representation services
Element:	1. Establish the representative role and process
Performance Criteria:	1.1 Identify role, processes and conditions of representation in consultation with individuals and key groups 1.2 Identify and seek the support of key people and develop strategic alliances 1.3 Determine and implement requirements for reporting, accountability and evaluation
Element:	2. Represent the interests of client or client group
Performance Criteria:	2.1 Identify relevant interests and concerns to be pursued in accordance with organisation objectives and priorities 2.2 Undertake work to provide a framework for pursuing promotion of relevant interests 2.3 Create and respond to opportunities to reflect, promote and represent identified interests 2.4 Determine the potential impact developments and decisions will have on objectives and priorities and how success will be measured 2.5 Provide progress and other reports and feedback to key people according to organisation requirements
Element:	3. Negotiate outcomes and liaise with key people
Performance Criteria:	3.1 Communicate and promote purpose and objectives 3.2 Promote and facilitate collaborative planning and action 3.3 Identify potential areas of conflict and implement strategies to address them 3.4 Undertake appropriate work with organising committees and board of management to maximise effectiveness
Element:	4. Evaluate effectiveness of strategies
Performance Criteria:	4.1 Analyse actual work outcomes and document and report against agreed objectives and priorities 4.2 Implement adjustments to strategy according to the evaluation

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

In-class (campus-based and online classroom) activities: 

• teacher directed group activities/projects 
• peer teaching 
• group discussion 
• class activities to review discussions/lectures 
• role play activities 

Out-of-class activities: 

• independent project-based work online and other research 
• independent study 

Teaching Schedule

Session/week	Key topics	Key learning and assessment activities
Session 1	Introduction to the cluster Introduction to case management: Establishing your role Working within a case management framework	Introduction to the Case Work and Advocacy cluster: What’s covered and objectives Overview of Assessment Role of the case worker Case management process and models Role of the advocate/representative Other people with responsibility/roles Technical skills in case management eg: genograms, case notes Defining boundaries Establishing Rapport Defining the issue of concern: In the clients own words In your professional experience Initial assessment appointment
Session 2	Working within an organisation Working within a network/sector	Family participation Legal and ethical obligations Organisational policies and procedures when working with clients. Organisational capacity Recognising when client needs alternative/different support or when organisation is inappropriate Consider appropriate referrals Who else can support this client? Who has influence? Collaboration opportunities Working within governance frameworks
Session 3	Short term goals in case management and advocacy Assessment 1:	Establishing immediate need Establishing neglect/abuse Identifying client strengths Emergency services for young people Reflect on case management practices Work within organisational requirements Assessment 1
Session 4	Long term goals in case management and advocacy	Action planning and goal setting Long term planning Additional support services Role of the organisation Making changes to action plans Reporting
Session 5	Techniques and models of relationship building and case management	Strengths based Rehabilitation Scaffolding
Session 6	Harm and neglect in case management and advocacy Assessment Task 2	Recognising harm and neglect Reporting harm and neglect Recognising organisational capacity and role Recognising individual capacity and role Referrals Cultural safety Task2
Session 7	Case management statutory requirements Assessment -3	Reporting Case file management Statutory requirements of case management Child safe standards Rights of appeal Complaints procedures Assessment -3
Session 8	Family support and involvement Assessment - 4	Families in case management and advocacy Sharing information with families Working with families Goal setting with families
Session 9	Exiting and ending the relationship  Complete Assessment 4&5	Recognizing when it’s time to exit a client Exiting procedures Reporting on exits and case closures Compliance during case closures Assessment 4&5
Session 10	Review of the unit Assessment support	Review concepts assessment submission

Learning Resources

Prescribed Texts

References

Other Resources

Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops

Overview of Assessment

There are five assessment tasks for this unit including client collaboration, conducting case management meetings,  monitoring, reviewing and closing work, providing advocacy and representation and a practical task.

 

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca

Assessment Tasks

Students enrolled in Vocational Education and Training qualifications are assessed for Competency.  To be assessed competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace. To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.

Assessment tasks need to be completed for this unit are:

Assessment task 1:Collaborate with clients

Assessment task 2: Conduct case management meetings 

Assessment task 3: Monitor, review and close work

Assessment task 4: Provide advocacy and representation

Assessment task 5: Practical task

Assessment Matrix

The assessment matrix (Rubric) is in canvas at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about the support available for students in  a range of  matters: https://www.rmit.edu.au/students

Equitable Learning Services provide support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.

https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services

Course Overview: Access Course Overview