How RMIT communicates with you

The primary channels RMIT uses to communicate with you are:

Enrolment Online is where you'll find your tax invoices and other official documentation and is the system you can use to manage your enrolment and administration. Find out how to use Enrolment Online.

Your lecturers/teachers may also send you announcements via Canvas.

View the Statement of student responsibilities for more information.

Ways to communicate with RMIT

Choose the right channel depending on the nature of your communication.

Academic and experiential feedback

During the academic year, feedback on RMIT’s academic offerings and your student experience will be actively sought via course and student surveys.

myRMIT feedback

If you have any feedback on the student portal, please submit an enquiry though RMIT Connect.


RMIT aims to provide a positive experience for all students and is committed to resolving student complaints. Learn more about how to make a complaint.

Academic queries

Contact RMIT Connect, or your RMIT school if you are a College of Design and Social Context student, if you have a query about:

Student administration queries

Please contact RMIT Connect for any query related to student administration, such as enrolment, tuition fee payment and FEE-HELP.

Information about administrative processes and requirements can also be found in Student essentials.

IT queries and feedback

If you have a query or feedback about any RMIT IT system, please contact the Service and Support Centre.