Course Title: Communicate and work in health or community services
Part B: Course Detail
Teaching Period: VE 2023
Class Number: All
Class Section: All
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: EMPL7091C
Course Title: Communicate and work in health or community services
School: 535T Social Care and Health
Campus: City Campus
Program: C3407 - Certificate III in Dental Assisting
Course Contact: Sandra Torbica
Course Contact Phone: +61 3 9925 0311
Course Contact Email: sandra.torbica@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
In this course you will learn skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. What you learn in this course applies to a range of health and community service contexts, where you may be required to communicate face-to-face, in writing or using digital media, working with limited responsibility under direct or indirect supervision.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
Element: |
1. Communicate effectively with people |
Performance Criteria: |
1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person’s understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures |
Element: |
2. Collaborate with colleagues |
Performance Criteria: |
2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority |
Element: |
3. Address constraints to communication |
Performance Criteria: |
3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations |
Element: |
4. Report problems to supervisor |
Performance Criteria: |
4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor |
Element: |
5. Complete workplace correspondence and documentation |
Performance Criteria: |
5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events |
Element: |
6. Contribute to continuous improvement |
Performance Criteria: |
6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
In this unit you complete the following learning activities:
- Online sessions via Collaborate
- Simulated workplace activities
- Online quizzes
- Self-directed learning on Canvas
- Workshops
- Independent knowledge-based work
- On the job training
Teaching Schedule
Note: The schedule may change depending on class needs and availability of teachers, speakers and resources.
Phase 3/Day 2 Session 1 -Communicate and work in health or community services lecture online , Task 3 & 4 issued online
Phase 4/Day 2 - Session 2 - Communicate and work in health or community services lecture online , Knowledge Assessment issued online
Phase 4/Day 5 - Session 3 - Communicate and work in health or community services on campus, Task 2- Simulated practical Assessment on campus
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The Learning Lab
https://www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral presentations, and through the application of learned skills and insights to your written tasks. Full assessment briefs will be provided and can be found on CANVAS.
Assessment Tasks
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in the workplace.
To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
You should refer to the assessment brief which is available through Canvas for full assessment criteria and due date.
AT1 Knowledge Assessment
This is an open book assessment scheduled to be submitted (issued in Phase 4 ) via Canvas. This knowledge assessment will allow students to demonstrate their knowledge of how communication occurs in their workplace in the context of their role. Demonstrate students understanding of line of communication between dental practicale and other services keeping in mind legal and eithical considerations. Feedback will be provided via Grade Centre on Canvas and discussed verbally if required.
AT2 Simulated Lab - Practical Assessment 2
This is a simulated practical assessment is conducted in Phase 4 at RMIT Level 3 . This practical workplace assessment has been designed to provide students with an opportunity to demonstrate their ability to clarify workplace instructions, negotiate timeframes and communicate effectively with colleagues within the Simulated Clinic at RMIT. Feedback will be provided at the end of the practical assessment.
AT3 - Logbook Assessment Task Communication Worplace Task 3
This is a simulated practical assessment is issued online in Phase 3. This practical assessment task is the third of four assessment tasks you need to complete satisfactorily, in order to be deemed competent for this unit. This assessments students demonstrates their skills and knowledge to communicate effectively with patients from diverse backgrounds and address communication constraints,under the direction/supervision of their workplace supervisor . Feedback will be provided via Grade Centre on Canvas and discussed verbally if required.
AT4 -Logbook Assessment Task Communication Worplace Task 4
This is a simulated practical assessment is issued online in Phase3. This practical assessment task is the final of four assessment tasks you need to complete satisfactorily, in order to be deemed competent for this unit. This assessments students demonstrates their skills and knowledge to communicate effectively when collaborating with colleagues and clarifying workplace instructions,under the direction/supervision of their workplace supervisor .Feedback will be provided via Grade Centre on Canvas and discussed verbally if required.
Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
Assessment Matrix
Assessment is ongoing throughout the course and will include three practical assessments, one knowledge assessment, two logbooks and one project portfolio presented to a panel of industry experts.
Full assessment briefs will be provided and can be found on Canvas.
Other Information
Attendance:
Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises
It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.
Information about your studies:
You can access My Studies through the RMIT website for information about timetables, important dates, assessment dates, results and progress, Canvas etc.
https://www.rmit.edu.au/students
Assessment:
Information on assessment including Special consideration, Adjustments to assessment, (eg. applying for an extension of time):
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment
Academic Integrity and Plagiarism:
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.
https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity
Credit Transfer and Recognition of Prior Learning:
Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).
Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.
Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency addressed in this course.
https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit
Course Overview: Access Course Overview