Course Title: Lead effective workplace relationships

Part B: Course Detail

Teaching Period: Term1 2024

Course Code: EMPL5990C

Course Title: Lead effective workplace relationships

School: 525T Business & Enterprise

Campus: City Campus

Program: C5424 - Diploma of Accounting

Course Contact: Doug Gourlay

Course Contact Phone: +61 3 9925 5944

Course Contact Email: doug.gourlay@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Anthony Di Stasio

anthony.distasio@rmit.edu.au

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There is no pre-requisite for this unit.

Course Description

This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBLDR413 Lead effective workplace relationships

Element:

1. Prepare to lead workplace relationships

Performance Criteria:

1.1 Identify work team objectives according to organisational strategy1.2 Collect and analyse information for the achievement of work task1.3 Share ideas and information with relevant internal and external stakeholders according to work task1.4 Develop strategy for completion of work task in collaboration with work team

Element:

2. Lead workplace relationships

Performance Criteria:

2.1 Identify and implement methods to facilitate collaboration to complete work task2.2 Support colleagues experiencing difficulties fulfilling work requirements2.3 Manage conflict constructively within the organisation's processes and parameters of own role2.4 Communicate work progress to relevant internal and external stakeholders

Element:

3. Review leadership

Performance Criteria:

3.1 Seek feedback on relationship management for work task from relevant stakeholders3.2 Analyse feedback on relationship management3.3 Evaluate personal performance in leading workplace relationships3.4 Identify areas of improvement for leading workplace relationships future work tasks

Learning Outcomes



Details of Learning Activities

Lead Effective Workplace Relationships will be delivered through face-to-face  classes and by accessing materials and resources here in Canvas. Online research is strongly encouraged during class as we need to be up-to date on workplace issues.

RMIT offers a variety of learning and teaching approaches including group discussions, tutorials, workplace simulated projects, online quizzes, role plays and case studies.

We expect you to participate and contribute in all scheduled learning activities.


Teaching Schedule

Week

Topic / Learning Materials to be covered

Assessment due

1

Prepare to lead workplace relationships

Identify work team objectives according to organisational strategy

 

2

Collect and analyse information for the achievement of work task

 

3

Share ideas and information with relevant internal and external stakeholders according to work task

 

 

4

 Develop strategy for completion of work task in collaboration with work team

 

5

Lead workplace relationships

 Identify and implement methods to facilitate collaboration to complete work task

Assessment 1 Due

6

 Support colleagues experiencing difficulties fulfilling work requirement

 

7

Manage conflict constructively within the organisation’s processes and parameters of own role

 

8

 Communicate work progress to relevant internal and external stakeholders

 

9

 Review leadership

 Seek feedback on relationship management for work task from relevant stakeholders

  

10

Assessment Review

Assessment 2 Due

11

Analyse feedback on relationship management

 

 

12

Evaluate personal performance in leading workplace relationships

 

13

Identify areas of improvement for leading workplace relationships future work tasks

 

14

Assessment Review

 

15

Assessment Review

Assessment 3 Due

16

Re submissions

 

17

Re submissions

 

18

Resulting


Learning Resources

Prescribed Texts

Lead EffectiveWorkplaceRelationshipsHarvie Deaner & Jackson Deaner

ISBN 978 1 76073 30X X

References


Other Resources


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

  • lead effective workplace relationships on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

  • access and analyse information required to achieve planned outcomes
  • collaborate with work team to develop and implement a work task strategy
  • apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements
  • monitor and communicate work progress to relevant internal and external stakeholders
  • seek and review feedback to improve workplace leadership.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

  • considerations for communicating information including audience cultural and social diversity
  • consultation processes including internal and external sources of consultees
  • impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes
  • techniques for developing positive work relationships and building trust and confidence in a team, including:
  • interpersonal styles
  • communications
  • consultation
  • cultural and social sensitivity
  • networking
  • impact of legislation and organisational policies on workplace relationships
  • techniques for communicating information and ideas to a range of stakeholders
  • common methods to resolve workplace conflict
  • common methods to manage poor work performance
  • common methods to monitor, analyse and improve work relationships.

Assessment Conditions

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

  • legislation, regulations, standards and codes relevant to performance evidence
  • workplace documentation and resources
  • interaction with others.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in this course. 


Assessment Tasks

You are required to complete three (3)assessment.

You must successfully complete all 3 tasks to be deemed competent in this course.

TASK 1 Prepare to Lead Workplace Relations  (Due date: Week 5)

TASK 2 Lead Workplace Relations (Due date: Week 10)

TASK 3 Review leadership (Due date: Week 15)


Assessment Matrix

Assessment Matrix  

The assessment matrix that maps all the assessment is available on Canvas.

Other Information

Submission Requirements

  • Ensure that you submit assessments on or before the due date.
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
  • Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Resubmissions (VET Programs)

If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one resubmission.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Penalties for Late Submission 

Late submissions of assignments without special consideration or extension will automatically be considered a re-submission (see above).

Extensions, Special Consideration and Adjustment to Assessments

Extensions:

Extensions are available for unforeseen circumstances of a short-term nature.

An application form must be submitted to the school at least one working day before the due date of the assessment.

Extensions can be approved for a maximum of one week (seven calendar days) past the due date for an assessment. (Where students need an extension exceeding one week they must instead apply for special consideration.)

Special consideration:

Special consideration is available for unexpected circumstances outside students’ control. These include but are not limited to: unexpected short-term ill health, and unavoidable family, work, cultural or religious commitments.

An application for special consideration is made in advance of an assessment wherever possible but will normally be accepted within five working days after the assessment date

For more information, see the Special Consideration page of the RMIT website.

Adjustments to Assessment:

RMIT provides several adjustments to assessment for students experiencing ongoing or long-term circumstances. Find the right one for your circumstances here.

Changes to the Assessment Scheme

Where a change to assessment approved by the dean/head of school changes an assessment due date, students will be given at least five working days’ notice of the new due date.

Feedback

You can expect to receive marks and feedback on in-course assessment work in time to improve your performance in related assessment tasks later in the course.

Academic Integrity and Misconduct

Students demonstrate academic integrity in their assessment practices by:

  • engaging with assessment activities in an honest way;
  • providing accountability for the authorship and originality of work submitted;
  • acknowledging the work of others and the re-use of original work.

Academic misconduct is addressed in accordance with the Student conduct policy

Assessment involving research with human participants, their information or their tissue, or animal subjects is carried out in accordance with the Staff ethics and integrity policy.

For further information see the Academic Integrity website.

Review and Appeal

A student may request a review of an assessment result or appeal a final course grade in accordance with the Conduct of assessment and appeals section of the Assessment Processes.

Grade Criteria

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

The following grades are available for this course.

Vocational education grades:

CA - Competency Achieved

NYC - Not Yet Competent

DNS - Did Not Submit for assessment

Course Overview: Access Course Overview