Course Title: Negotiate to achieve goals and manage disputes
Part B: Course Detail
Teaching Period: Term1 2024
Course Code: GEDU6066C
Course Title: Negotiate to achieve goals and manage disputes
Important Information:
Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance.
School: 525T Business & Enterprise
Campus: City Campus
Program: C6170 - Advanced Diploma of Conveyancing
Course Contact: Theresa Lyford
Course Contact Phone: +61 3 9925 5444
Course Contact Email: theresa.lyford@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Joseph Detering
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
In this course you will learn the skills and knowledge required to establish and gain agreement to organisational goals, and identify, document and effectively manage disputes with stakeholders to achieve the best outcome.
This course addresses the following units of competency:
- FNSORG601 - Negotiate to achieve goals and manage disputes
- BSBCNV512 - Finalise the Conveyancing Transaction
These units are clustered for delivery and assessment.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
FNSORG601 Negotiate to achieve goals and manage disputes |
Element: |
1. Establish needs of parties |
Performance Criteria: |
1.1 Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies 1.2 Identify and document potential issues and problems, and successful outcomes for organisation and client 1.3 Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties 1.4 Identify and evaluate risks and contingency strategies 1.5 Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations |
Element: |
2. Negotiate to achieve agreed outcome |
Performance Criteria: |
2.1 Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties 2.2 Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures 2.3 Obtain, confirm and correctly document agreement by all parties |
Element: |
3. Identify and document causes of disputes |
Performance Criteria: |
3.1 Identify and analyse issues or disputes promptly and establish position of relevant parties 3.2 Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties 3.3 Document disputes and issues promptly and accurately, and verify with all relevant parties |
Element: |
4. Implement and manage strategies to resolve disputes |
Performance Criteria: |
4.1 Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties 4.2 Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements 4.3 Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals 4.4 Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements 4.5 Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference 4.6 Contact relevant parties to identify any follow up action required to ensure client satisfaction |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Learning activities are set out in the weekly lessons in canvas in accordance with the teaching schedule below.
Teaching Schedule
Course Schedule: Finalise Conveyancing Transaction and Negotiate to Achieve Goals and Manage Disputes, Semester 1, 2024 | ||
Week |
Topic |
Assessment |
Week 1 |
Introduction to Unit Negotiation part 1: Introduction and preparation |
|
Week 2 |
Negotiations part 2: Tactics and making offers |
|
Week 3 |
Negotiation part 3: Documenting the settlement & post settlement management |
|
Week 4 |
Types of Dispute Resolution Advising clients about dispute resolution |
|
Week 5 |
Breach of contract and remedies |
Assessment Task 1 DUE |
Week 6 |
PEXA training ONSITE at 80.05.09 (That is building 80, Level 5, Room 9). Building 80 is the Swanston Academic Building located at 445 Swanston Street, Melbourne. Class will start at 6:30pm |
|
Week 7 |
PEXA training ONSITE at 80.05.09 (That is building 80, Level 5, Room 9). Building 80 is the Swanston Academic Building located at 445 Swanston Street, Melbourne. Class will start at 6:30pm |
|
Mid Semester Break 29/03/2024 - 05/04/2024 | ||
Week 8 |
PEXA training ONSITE at 80.05.09 (That is building 80, Level 5, Room 9). Building 80 is the Swanston Academic Building located at 445 Swanston Street, Melbourne. Class will start at 6:30pm |
Assessment Task 2 Part 6 in class (onsite) |
Week 9 |
PEXA training ONSITE at 80.05.09 (That is building 80, Level 5, Room 9). Building 80 is the Swanston Academic Building located at 445 Swanston Street, Melbourne. Class will start at 6:30pm |
Assessment Task 2 Part 6 in class (onsite) |
Week 10 |
In class assessments role play conversation with client Theory of Adjustments of outgoings
|
Assessment Task 2 Part 1(b) in class (online) |
Week 11 |
In class assessments role play mediation |
Assessment Task 2 Part 4 in class (online) Assessment Task 2 DUE |
Week 12 |
Adjustments practice |
|
Week 13 |
Adjustments practice
|
Release of documents for Assessment Task 3 |
Week 14 |
In-class assessment on adjustments of outgoings and letter of advice |
Assessment Task 3 in class (online) |
Week 15 |
Course Review |
|
Week 16 |
Feedback Resits and Resubmissions |
|
Week 17 |
Final Resubmissions and Grade Entry |
Learning Resources
Prescribed Texts
References
Other Resources
Weekly powerpoints, journal articles, LPLC websites and resources, contracts of sale, section 32 statements, legislation and cases
Overview of Assessment
Assessment for this course is ongoing throughout the semester. Your knowledge and understanding of course content is assessed through participation in class exercises, oral presentations and through the application of learned skills and insights to your written tasks. Full assessment briefs will be provided and can be found on CANVAS.
Assessment Tasks
Assessment task 1 - This assessment allows learners to demonstrate knowledge on negotiation processes and strategies; assess their understanding of dispute management, risk management and contract law; and to assess their understanding of consumer rights and guarantees under Australian Consumer Law.
Assessment task 2 - This assessment allows learners to demonstrate their skills and knowledge to address complex problems involved with Contracts of Sale of Land and how to resolve disputes that arise concerning the settlement of the conveyancing transaction.
Assessment task 3 - This assessment task allows learners to demonstrate their skills and knowledge to complete conveyancing transactions and ensure all matters including arranging settlement, determining contingency strategies, completing transactions and implementing post-transaction procedures, as appropriate, are completed.
Details of all assessment tasks are provided for all learners in canvas.
Assessment Matrix
Other Information
Submission Requirements
- Ensure that you submit assessments on or before the due date.
- Always retain a copy of your assessment tasks. (hard copy and soft copy)
- When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
- Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.
Resubmissions (VET Programs)
If you are found to be unsuccessful (Not satisfactory/Unsatisfactory) in a Course Assessment Task you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Penalties for Late Submission
Late submissions of assignments without special consideration or extension will automatically be considered a re-submission (see above).
Extensions, Special Consideration and Adjustment to Assessments
Extensions:
Extensions are available for unforeseen circumstances of a short-term nature.
An application form must be submitted to the school at least one working day before the due date of the assessment.
Extensions can be approved for a maximum of one week (seven calendar days) past the due date for an assessment. (Where students need an extension exceeding one week they must instead apply for special consideration.)
Special consideration:
Special consideration is available for unexpected circumstances outside students’ control. These include but are not limited to: unexpected short-term ill health, and unavoidable family, work, cultural or religious commitments.
An application for special consideration is made in advance of an assessment wherever possible but will normally be accepted within five working days after the assessment date
For more information, see the Special Consideration page of the RMIT website.
Adjustments to Assessment:
RMIT provides several adjustments to assessment for students experiencing ongoing or long-term circumstances. Find the right one for your circumstances here.
Changes to the Assessment Scheme
Where a change to assessment approved by the Dean/head of school changes an assessment due date, students will be given at least five working days’ notice of the new due date.
Feedback
You can expect to receive marks and feedback on in-course assessment work in time to improve your performance in related assessment tasks later in the course.
Academic Integrity and Misconduct
Students demonstrate academic integrity in their assessment practices by:
- engaging with assessment activities in an honest way;
- providing accountability for the authorship and originality of work submitted;
- acknowledging the work of others and the re-use of original work.
Academic misconduct is addressed in accordance with the Student conduct policy
Assessment involving research with human participants, their information or their tissue, or animal subjects is carried out in accordance with the Staff ethics and integrity policy.
For further information see the Academic Integrity website.
Review and Appeal
A student may request a review of an assessment result or appeal a final course grade in accordance with the Conduct of assessment and appeals section of the Assessment Processes.
Grade Criteria
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
The following grades are available for this course.
CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did Not Submit for assessment
Course Overview: Access Course Overview