Apply for refund of HECS-HELP, FEE-HELP or VET Student Loan
Updated process due to COVID-19
In response to the COVID-19 virus, RMIT has taken precautionary measures to ensure the health and safety of our staff and students. As a result, we would appreciate continued submission of applications via email only (rather than post).
Please email a copy of your completed application and supporting documentation to firstname.lastname@example.org.
If you have any queries, please contact our team at email@example.com.
You may be eligible for:
- remission (removal) of your HECS-HELP, FEE-HELP or VET Student Loan debt for a course, and/or
- a refund of your payment of a student contribution for a course if:
- circumstances outside your control prevented you from passing the course, and
- the circumstances arose or their full impact became apparent on or after the course census date, so you weren’t able to withdraw before the census date, and
- the circumstances made it impracticable for you to complete the requirements of the course and you hadn’t already clearly failed the course at the time the circumstances arose.
NOTE: There is no refund for payment of your Student Services and Amenities Fee (SSAF) or remission of SA-HELP debt after the census date.
For further information refer to Remission and Removal of Debt Procedure.
How to apply for remission of debt or a refund
1. Complete the application for remission (removal) of debt in special circumstances form. This form can be printed and filled out if you do not wish to complete it electronically.
2. Attach independent supporting documents to confirm the circumstances and the dates they arose and/or intensified: see the form for suggestions about the type of evidence you’ll need to provide.
3. Scan the application and supporting documents and email these to firstname.lastname@example.org.
Please ensure documents provided in support of your application are in a readily accessible format. Unfortunately, we are unable to access documents that are uploaded to a cloud-based service such as Microsoft SharePoint or OneDrive and then attached as a link.
Time-frame for applications
You can apply up to one year after:
- the date you withdrew from the course, if you withdrew from it, or
- the end-date of the course, if you didn’t withdraw, or
- the last date you were due to submit/complete an assessment in the course, if you were allowed to do this after the course end-date.
Applications submitted more than 12 months after the relevant date can still be considered if you demonstrate the circumstances which prevented you from submitting the application.
What happens after your application is submitted
Once you’ve submitted your application, we’ll send you an acknowledgement of receipt.
We'll assess your application and let you know the outcome within 60 days of the date on which your application is complete.
Review and appeal
If you are dissatisfied with the outcome, you can apply to have the decision reviewed by an independent senior RMIT officer. The outcome letter will explain the process and time-frame for review requests. The RMIT Student Union Student Rights team can advise you about this process.
If your application outcome is reviewed and you’re still dissatisfied, you can apply to the Administrative Appeals Tribunal for a further review of the decision.
Please note that duplicate applications (for the same course/s and teaching period/s) will not be accepted or considered. Please follow the appropriate review pathways available.