How to book a counselling appointment online

To make your first appointment, book online through RMIT Connect following these steps:

  1. Login to RMIT Connect using your student login
  2. Select <Book an appointment> from the Services Menu
  3. Select the following:
    • the date range that you are available. (It’s best to have an large range to show the most options)
    • The type of service required <Counselling>
    • The appointment mode <Face to face>
    • The appointment type <Initial appointment> for first appointment with the service in greater than three months, or <Return appointment> for return appointment with the service in less than three months
    • Campus (the campus most convenient for you)
  4. Select your preferred appointment time and counsellor from list. View our counselling staff profiles (It is helpful to book a return appointment with whom you previously saw) 
  5. Add additional details such as your preferred contact details. (Please don’t include any sensitive information in this field)
  6. Click <Submit> to log the appointment request and receive your confirmation email.


Appointments with our counselling team are highly sought after. If you can’t attend, please cancel or reschedule at least 24 hours prior. This allows us to offer more sessions to other students in need of this service.

If you need more guidance to make a booking, check out our guide below or chat with RMIT Connect staff at each campus or online.

Contact info

Opening hours:

Monday to Friday, 9am–5pm


For scheduled appointments:
City campus
Building 8, Level 4

Brunswick campus
RMIT Connect, Building 514, Level 1

Bundoora campus
RMIT Connect, Building 202, Level 2

Tel: +61 3 9925 5000

Please note there can sometimes be long wait times on the phone and it is best to book an appointment online if you are able to.

Waiting for an appointment?

  • Demand for our service is high and at certain times of the year, you may experience a delay in getting an appointment.

  • If you live near Brunswick or Bundoora campuses, you can book in to see a counsellor at one of these campuses for a more convenient appointment.

  • If you can't get an appointment at a convenient time, book an appointment with your local GP.

How does a counselling session work?

Counselling sessions generally go for 50 minutes. Together, you and your counsellor will set goals to address your primary concerns and every few sessions will review your progress towards these goals.

Many issues that students bring to the Counselling Service can be satisfactorily resolved in one to three sessions. Some issues may require further sessions, with regular reviews. Others may require referral to other services which your counsellor will discuss with you, including community agencies and other RMIT services.


Attending your first appointment

When you attend your first appointment you will be asked to complete a set of forms which includes:

  • contact details
  • enrolment information
  • questions about the issues you wish to discuss with the counsellor.

You will be asked to complete a questionnaire which the counsellor will discuss with you in your first session.

Preparing for your counselling session

Before coming to see your counsellor, you could prepare by asking yourself these questions:

  • What is the problem – how would I describe the issues or symptoms?
  • How long has it been a problem?
  • What have I done to help solve the problem?
  • What has worked? What hasn’t worked and why?
  • Who else knows?
  • What would they notice about me?
  • What do I want to get out of seeing a counsellor?
  • How will I know things are getting better?