RMIT Counselling Service

RMIT Counselling Service provides free, confidential and professional short-term counselling for students experiencing mental health issues including anxiety, depression and stress.

What can a counsellor help with? 

RMIT Counselling Services offer short-term counselling with each session lasting up to 50 minutes. All sessions with a counsellor are one-on-one, confidential and free. Counsellors are available for video consultations and on all Melbourne campuses. 

If you need longer-term counselling, our counsellors can refer you to an appropriate external counselling provider. 

Our counsellors are available to talk about any issues you may have – whether they are personal issues, mental health and wellbeing issues or study-related issues. 

You don’t need to be in crisis or dealing with a serious problem to go to counselling. 

A counsellor can help you by:

  • Providing a safe place for you to share your thoughts and feelings with someone not personally involved in your life 
  • Helping you understand your concerns
  • Offering you a different perspective, which can help you think of solutions 
  • Teaching you adaptive skills to manage your issues 
  • Information about and referrals to other RMIT services and supports and external services.

We can also help you with mental health issues relating to: 

  • Questioning your gender identity or sexual orientation, coming out or transitioning 
  • Navigating relationships, sex and sexual health 
  • Coping with rejection, harassment and discrimination 
  • Living with a disability.

Who can use the Counselling Service?

The Counselling Service is free for all currently enrolled RMIT students located in Australia.

Under Australian health regulatory law, our psychologists are unable to provide psychological interventions to students located outside Australia. If you are an RMIT student outside Australia, you can access free mental health support by calling the Medibank 24/7 Health and Support Phoneline on +61 2 8905 0307.

The RMIT logo with rainbow colours, trans pride colours and black and brown stripes.

We’re committed to inclusivity 

RMIT Counselling is an inclusive service. We’re committed to providing excellent short-term counselling. Our counsellors have completed Indigenous Cultural Awareness Training and are part of the RMIT Ally Network supporting gender, sex and sexuality diverse students.

What is a counselling session like?

Counselling sessions generally go for 50 minutes. Together, you and your counsellor will set goals to address your concerns and every few sessions we’ll review your progress towards these goals. 

Many issues that students bring to the Counselling Service can be satisfactorily resolved in one to three sessions. Some issues may require further sessions. Others may require referral to other RMIT and external services (see below for more information).

Your first session 

When you attend your first session, you’ll be asked to complete some forms which include:

  • Your contact details
  • Your enrolment information
  • Questions about the issues you wish to discuss with the counsellor.

It’s also a good idea to ask yourself some questions to help you prepare for your first session:

  • What is the problem – how would I describe the issues or symptoms? 
  • How long has it been a problem?
  • What have I done to help solve the problem? 
  • What has worked? What hasn’t worked and why?
  • Who else knows? What would they notice about me?
  • What do I want to get out of seeing a counsellor?
  • How will I know things are getting better? 

Appointments are currently conducted via phone or video call. To prepare for your appointment, please:

  • Try to ensure you’re in a safe and private environment
  • Reduce background noise and limit distractions
  • Treat the appointment in the same way as if you were meeting face-to-face.

Book a counselling appointment

You’ll need to log in with your RMIT ID number and password. Fill in the form and select "Counselling" as the service. A list of available times will appear when the form is complete. 

You can also book an appointment by calling Student Connect on +61 3 9925 5000.

Please note, all appointments are currently conducted via phone or video call. Face-to-face appointments are not available. 

Want to know more about our counsellors or find out what languages they speak? Meet the team.

The Counselling Service is not intended for urgent or crisis support. If you need urgent help, see Emergency and crisis support

Wait times

Demand for counselling appointments is high and, at certain times of the year, you may experience a delay in getting an appointment.  

If you can't get an appointment at a convenient time, you may wish to book an appointment with your local doctor, the Medical Hub @ RMIT or RMIT Bundoora Health ClinicRUSU Compass is also available if you need support, advice or referrals for a wide range of psychosocial issues. 

Need to cancel your appointment? 

If you can’t attend your appointment, please cancel at least 24 hours prior.  

To cancel your appointment, log in to the Student Connect Portal then, under "My Requests" select your appointment, and click "Cancel appointment"

Privacy and confidentiality

All our counsellors are registered psychologists, provisional psychologists, or social workers and are subject to either the Psychology Board of Australia's Code of Ethics and the Health Practitioner Regulation National Law (Victoria) Act 2009, or the Australian Association of Social Workers' Code of Ethics. Your information can only be released to a third party if:

  • It is to be used to protect you or others from harm, or
  • A court order is produced, or 
  • You have provided written permission to do so.

You have the right to access your personal information at any time, subject to some exceptions. If you would like to access your personal information, speak to your counsellor.

Referrals

Counsellors can refer you to other specialist RMIT and external services if:

  • You request help with finding a specialist
  • After discussion and assessment, RMIT counselling is not the most suitable service for you 
  • There are other forms of professional support that better meet your needs.

We will always discuss the referral with you, and if appropriate, continue to meet with you until the referral is organised.

Mental health resources

The following information and resources are available for students.

Student and placement supervisor looking at a computer

RMIT Counselling Service Vocational Placement Program

If you're a post-graduate psychology student, you may be eligible to complete a work placement at the RMIT Counselling Service.

This service receives funding from SSAF

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torres strait flag

Acknowledgement of country

RMIT University acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct the business of the University. RMIT University respectfully acknowledges their Ancestors and Elders, past and present. RMIT also acknowledges the Traditional Custodians and their Ancestors of the lands and waters across Australia where we conduct our business. - Artwork created by Louisa Bloomer